-84
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
MyLife
Marketing or Exec? Claim Your Free Account
About MyLife's Brand
MyLife.com is the only place to see, correct, enhance and monitor your Background Report that is available to the public. Among its major competitors, MyLife is ranked in 3rd place for NPS while identity.com is 1st, and Elastic is 2nd.Their current valuation is $80.00M
Brand at a Glance
39%
Customer Loyalty
1.9/5
Product Quality
1.5/5
Pricing
1.6/5
Customer Service
MyLife Ranking
- #3 / 4 of its competitors
MyLife NPS
MyLife's Net Promoter Score (NPS) is a -84 with 5% Promoters, 6% Passives, and 89% Detractors. Net Promoter Score tracks whether MyLife's customers would recommend using the product based on a scale of -100 to 100.
MyLife Overall NPS
| 5% | Promoters |
|---|---|
| 6% | Passives |
| 89% | Detractors |
MyLife NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
Apr 2022 -100 | Apr 2022 | -100 |
Aug 2022 -71 | Aug 2022 | -71 |
Feb 2023 -75 | Feb 2023 | -75 |
Apr 2023 -66 | Apr 2023 | -66 |
Sep 2023 -70 | Sep 2023 | -70 |
Apr 2024 -72 | Apr 2024 | -72 |
Sep 2024 -75 | Sep 2024 | -75 |
Nov 2024 -81 | Nov 2024 | -81 |
Jun 2025 -84 | Jun 2025 | -84 |
Sep 2025 -84 | Sep 2025 | -84 |
Oct 2025 -84 | Oct 2025 | -84 |
How Other Brands Compare
MyLife is ranked third for NPS among its competitors. identity.com and Elastic come in first and second, with Inflection coming in at #4. Among those competitors, it is the lowest valued company behind Elastic.
MyLife |  Elastic |  Inflection |  identity.com | |
| Global Ranking | #- | #843 | #- | #- |
| NPS | -84 | 50 | - | 100 |
| Valuation Updated every 24 hours for public companies | $80.00M | $9.98B | $90.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MyLife NPS by Gender
Male customers rated MyLife's NPS 17 points higher than Female customers.
Male
-83
MyLife's NPS was rated -83 by Male customers on Comparably.
0%
Promoters
17%
Passives
83%
Detractors
Female
-100
MyLife's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
MyLife NPS by Ethnicity
MyLife's NPS was rated -87 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -87 | Caucasian | -87 |
MyLife NPS by Usage
MyLife's NPS was rated -100 points by customers who have used MyLife's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
MyLife NPS vs. Competitors
Compared to its competitors, MyLife's NPS is rated right above PowerReviews, and is preceded by Graymeta.
| COMPANY | NPS Score | |
|---|---|---|
| identity.com | 100 |
| Elastic | 50 |
| Inflection | N/A |
 | Graymeta | N/A |
| MyLife | -84 |
 | PowerReviews | -100 |
MyLife Customer Reviews
Out of the 3 MyLife customer reviews 1 was positive and 2 were constructive. MyLife customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
MyLife Customer Loyalty
39%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
39% of MyLife users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MyLife Customer Loyalty Score by Gender
Male customers rated MyLife's Customer Loyalty score 15% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of MyLife.
Male
40%
Yes
Female
25%
Yes
MyLife Customer Loyalty Score by Ethnicity
MyLife's Customer Loyalty score was rated 33% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of MyLife.
33
out of 100
Caucasian
MyLife Customer Loyalty Score by Usage
MyLife's Customer Loyalty score was rated 21% by customers who have used MyLife's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
MyLife Customer Loyalty vs. Competitors
Compared to its competitors, MyLife's Customer Loyalty score is rated right above PowerReviews, and is preceded by Elastic.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| identity.com | 100% |
| Elastic | 78% |
| MyLife | 39% |
| PowerReviews | N/A |
| Inflection | N/A |
| Graymeta | N/A |
Unlock MyLife Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full MyLife Customer Loyalty vs. Competitors data and gain insights into your customers today.
MyLife Product Quality
1.9/5
MyLife has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.
Sign Up to unlock MyLife's overall Product Quality score rated by its users and customers.
MyLife Product Information
MyLife’s product quality score is a 1.9 out of 5 as rated by its users and customers.
- Website
- http://www.mylife.com
- Company Size
- 51-200 Employees
Industry
Tech
Big Data
Enterprise
SaaS
Quick Insights into MyLife Product Quality
MyLife's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked MyLife's Product Quality.
Ranked MyLife Product Quality the Highest
Ranked MyLife Product Quality the Lowest
MyLife Product Quality Score by Gender
Male customers rated MyLife's Product Quality score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of MyLife.
Male
1.8/5
Female
1.5/5
MyLife Product Quality Score by Ethnicity
MyLife's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of MyLife.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
MyLife Product Quality Score by Usage
MyLife's Product Quality score was rated 1.5 stars by customers who have used MyLife's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
MyLife Product Quality vs. Competitors
Compared to its competitors, MyLife's Product Quality score is rated right above Inflection, and is preceded by PowerReviews.
| COMPANY | Product Quality Score | |
|---|---|---|
| identity.com | 5/5 |
| Elastic | 4.1/5 |
| PowerReviews | 3.2/5 |
| MyLife | 1.9/5 |
| Inflection | N/A |
| Graymeta | N/A |
Unlock MyLife Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full MyLife Product Quality vs. Competitors data and gain insights into your customers today.
MyLife Pricing
MyLife ROI & Value For Money
1.5/5
MyLife has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock MyLife's overall ROI score rated by its users and customers.
Quick Insights into MyLife ROI
MyLife's ROI score was rated highest by Caucasian customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked MyLife's ROI score.
Ranked MyLife ROI the Highest
Ranked MyLife ROI the Lowest
MyLife ROI Score by Gender
MyLife's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of MyLife.
Male
1.5/5
Female
1.5/5
MyLife ROI Score by Ethnicity
MyLife's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of MyLife.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
MyLife ROI Score by Usage
MyLife's ROI score was rated 1.5 stars by customers who have used MyLife's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
MyLife Pricing vs. Competitors
Compared to its competitors, MyLife's ROI score is rated right above Inflection, and is preceded by PowerReviews.
| COMPANY | Pricing Score | |
|---|---|---|
| identity.com | 5/5 |
| Elastic | 4.1/5 |
| PowerReviews | 3/5 |
| MyLife | 1.5/5 |
| Inflection | N/A |
| Graymeta | N/A |
Unlock MyLife ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full MyLife ROI vs. Competitors data and gain insights into your customers today.
MyLife Customer Satisfaction (CSAT)
MyLife Customer Satisfaction (CSAT) Score
18 / 100
MyLife has an overall Customer Satisfaction score of 18 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
18%
Satisfied
0%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
6%
Very Dissatisfied
65%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into MyLife Customer Satisfaction
MyLife's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked MyLife's Customer Satisfaction.
Ranked MyLife Customer Satisfaction the Highest
Ranked MyLife Customer Satisfaction the Lowest
MyLife Customer Satisfaction Score by Gender
Male customers rated MyLife's Customer Satisfaction score 0 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of MyLife.
20 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 60% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 80% |
MyLife Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
MyLife's Customer Satisfaction (CSAT) score was rated 13% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of MyLife.
13 / 100
Very Satisfied
13%
Satisfied
0%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
75%
MyLife Customer Satisfaction Score by Usage
MyLife's Customer Satisfaction score was rated 0 points by customers who have used MyLife's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
MyLife Customer Satisfaction vs. Competitors
Compared to its competitors, MyLife's Customer Satisfaction score is rated right above PowerReviews, and is preceded by Elastic.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| identity.com | 100% |
| Elastic | 74% |
| MyLife | 18% |
| PowerReviews | 0% |
| Inflection | 0% |
| Graymeta | 0% |
Unlock MyLife Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full MyLife Customer Satisfaction vs. Competitors data and gain insights into your customers today.
MyLife Customer Service
1.6/5
MyLife has an overall Customer Service score of 1.6 out of 5 stars rated by its users and customers.
Sign Up to unlock MyLife's overall Customer Service score rated by its users and customers.
About MyLife's Customer Service
Address
1100 Glendon Ave, Suite 1800, Los Angeles, CA
Website
http://www.mylife.com
Quick Insights into MyLife Customer Service
MyLife's Customer Service score was rated highest by Caucasian customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked MyLife's Customer Service score.
Ranked MyLife Customer Service the Highest
Ranked MyLife Customer Service the Lowest
MyLife Customer Service Score by Gender
MyLife's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of MyLife.
Male
1.5/5
Female
1.5/5
MyLife Customer Service Score by Ethnicity
MyLife's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of MyLife.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
MyLife Customer Service Score by Usage
MyLife's Customer Service score was rated 1.5 stars by customers who have used MyLife's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
MyLife Customer Service vs. Competitors
Compared to its competitors, MyLife's Customer Service score is rated right above Inflection, and is preceded by PowerReviews.
| COMPANY | Customer Service Score | |
|---|---|---|
| identity.com | 5/5 |
| Elastic | 4/5 |
| PowerReviews | 3.7/5 |
| MyLife | 1.6/5 |
| Inflection | N/A |
| Graymeta | N/A |
Unlock MyLife Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full MyLife Customer Service vs. Competitors data and gain insights into your customers today.
MyLife as an Employer
2.5/5
MyLife has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
MyLife scored a -84 for Net Promoter Score and a -57 for Employee Net Promoter Score. NPS gauges how likely a customer of MyLife would recommend the brand to a friend. ENPS measures how likely MyLife employees would recommend working at MyLife to a friend.
Net Promoter Score
-84
NPS Score
| 5% | Promoters |
|---|---|
| 6% | Passive |
| 89% | Detractors |
Employee Net Promoter Score
-57
eNPS Score
| 14% | Promoters |
|---|---|
| 15% | Passive |
| 71% | Detractors |
