-100
NPS
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PowerReviews
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About PowerReviews' Brand
Among its major competitors, PowerReviews is ranked in 4th place for NPS while Amazon is 1st, and Yotpo is 2nd.
Brand at a Glance
3.2/5
Product Quality
3/5
Pricing
3.7/5
Customer Service
PowerReviews Ranking
- #4 / 4 of its competitors
PowerReviews NPS
PowerReviews's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether PowerReviews's customers would recommend using the product based on a scale of -100 to 100.
PowerReviews Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
PowerReviews NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -100 | Aug 2020 | -100 |
How Other Brands Compare
PowerReviews is ranked #4 for NPS among its competitors. Amazon and Yotpo come in first and second, with Bazaarvoice coming in at third.
PowerReviews |  Amazon |  Yotpo |  Bazaarvoice | |
| Global Ranking | #- | #9 | #- | #- |
| NPS | -100 | 49 | 30 | -33 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $1.64T | $1.83B | $1.82B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PowerReviews NPS vs. Competitors
Compared to its competitors, PowerReviews's NPS is rated right above Qubit, and is preceded by Bazaarvoice.
| COMPANY | NPS Score | |
|---|---|---|
| Amazon | 49 |
| Yotpo | 30 |
 | NHN | N/A |
 | TurnTo Networks | N/A |
| Bazaarvoice | -33 |
| PowerReviews | -100 |
 | Qubit | -100 |
PowerReviews Product Quality
3.2/5
PowerReviews has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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PowerReviews Product Information
PowerReviews serves markets in the United States, Europe, Canada, and United Kingdom. PowerReviews supports Web devices and offers products for medium and large sized businesses.
PowerReviews’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.powerreviews.com
- Company Size
- 51-200 Employees
Industry
Analytics
Business Services
Ecommerce and Marketplaces
Small Business Services
Languages Supported
English
Product Type
Customer Loyalty Software
Customer Experience Software
Customer Journey Mapping Tools Software
Feedback and Reviews Management Software
Reputation Management Software
Social Media Analytics Tools Software
PowerReviews Product Quality vs. Competitors
Compared to its competitors, PowerReviews's Product Quality score is rated right above Qubit, and is preceded by Bazaarvoice.
| COMPANY | Product Quality Score | |
|---|---|---|
| Amazon | 4.2/5 |
| Yotpo | 4.2/5 |
| Bazaarvoice | 3.4/5 |
| PowerReviews | 3.2/5 |
| Qubit | 1.5/5 |
| NHN | N/A |
| TurnTo Networks | N/A |
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PowerReviews Pricing
PowerReviews ROI & Value For Money
3/5
PowerReviews has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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PowerReviews Pricing Plans
PowerReviews has a pricing structure that accommodates medium and large businesses.
Who Uses PowerReviews?
Medium Businesses
Large Enterprises
PowerReviews Pricing vs. Competitors
Compared to its competitors, PowerReviews's ROI score is rated right above Qubit, and is preceded by Bazaarvoice.
| COMPANY | Pricing Score | |
|---|---|---|
| Amazon | 4.1/5 |
| Yotpo | 3.7/5 |
| Bazaarvoice | 3/5 |
| PowerReviews | 3/5 |
| Qubit | 1.5/5 |
| NHN | N/A |
| TurnTo Networks | N/A |
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PowerReviews Customer Service
3.7/5
PowerReviews has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About PowerReviews's Customer Service
Address
180 N LaSalle St, Fl 5th, 60604
Website
http://www.powerreviews.com
Phone Number
(312) 447-6100
PowerReviews's Social Links
PowerReviews Customer Service vs. Competitors
Compared to its competitors, PowerReviews's Customer Service score is rated right above Bazaarvoice, and is preceded by Yotpo.
| COMPANY | Customer Service Score | |
|---|---|---|
| Amazon | 4.2/5 |
| Yotpo | 3.9/5 |
| PowerReviews | 3.7/5 |
| Bazaarvoice | 3.4/5 |
| Qubit | 2.5/5 |
| NHN | N/A |
| TurnTo Networks | N/A |
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PowerReviews as an Employer
3.8/5
PowerReviews has a 3.8/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
PowerReviews scored a -100 for Net Promoter Score and a 45 for Employee Net Promoter Score. NPS gauges how likely a customer of PowerReviews would recommend the brand to a friend. ENPS measures how likely PowerReviews employees would recommend working at PowerReviews to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
45
eNPS Score
| 67% | Promoters |
|---|---|
| 11% | Passive |
| 22% | Detractors |
