Bazaarvoice NPS & Customer Reviews

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Bazaarvoice

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Bazaarvoice

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About Bazaarvoice's Brand

Bazaarvoice helps brands capture, analyze and act upon social data, and enables authentic customer-powered marketing. Among its major competitors, Bazaarvoice is ranked in 4th place for NPS while Aptos is 1st, and Trustpilot is 2nd.Their current market cap is $1.82B

Brand at a Glance

67%

Customer Loyalty

3.4/5

Product Quality

3/5

Pricing

3.4/5

Customer Service

Bazaarvoice CMO

Sara Spivey

Sara Spivey serves as the Chief Marketing Officer of Bazaarvoice. Sara started at Bazaarvoice in Apr of 2015. Sara currently resides in the Austin, Texas Area.

Bazaarvoice Ranking

^#4 / 4 of its competitors

Bazaarvoice NPS

Bazaarvoice's Net Promoter Score (NPS) is a -33 with 24% Promoters, 19% Passives, and 57% Detractors. Net Promoter Score tracks whether Bazaarvoice's customers would recommend using the product based on a scale of -100 to 100.

Bazaarvoice Overall NPS

-33

NPS

24%	Promoters
19%	Passives
57%	Detractors

Bazaarvoice NPS Trend

-100

-50

100

Summary	Date	Score
Mar 2021 0	Mar 2021	0
Apr 2021 -11	Apr 2021	-11
Sep 2021 0	Sep 2021	0
May 2022 -9	May 2022	-9
Jun 2022 -16	Jun 2022	-16
Sep 2022 -27	Sep 2022	-27
Nov 2022 -25	Nov 2022	-25
Apr 2023 -18	Apr 2023	-18
Jul 2023 -23	Jul 2023	-23
Oct 2023 -26	Oct 2023	-26
Apr 2025 -30	Apr 2025	-30
Nov 2025 -34	Nov 2025	-34

How Other Brands Compare

Bazaarvoice is ranked #4 for NPS among its competitors. Aptos and Trustpilot come in first and second, with Wunderkind (Formerly BounceX) coming in at third. Among those competitors, it is the most valued company.

	Bazaarvoice	Trustpilot	Aptos	Wunderkind (Formerly BounceX)
Global Ranking	#-	#614	#-	#-
NPS	-33	30	67	0
Valuation Updated every 24 hours for public companies	$1.82B	$1.67B	$383.08M	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Bazaarvoice NPS by Gender

Bazaarvoice's NPS was rated -100 by Female customers on Comparably.

Female

-100

Bazaarvoice's NPS was rated -100 by Female customers on Comparably.

Promoters

Passives

100%

Detractors

Male

N/A

Bazaarvoice's NPS is not yet rated by Male customers.

Promoters

Passives

Detractors

Bazaarvoice NPS by Usage

Bazaarvoice's NPS was rated -100 points by customers who have used Bazaarvoice's products/services for 1 to 2 Years.

-100

-50

100

Summary	Usage	Score
1 to 2 Years -100	1 to 2 Years	-100

Bazaarvoice NPS vs. Competitors

Compared to its competitors, Bazaarvoice's NPS is rated right above PowerReviews, and is preceded by TruRating.

COMPANY		NPS Score
	Aptos	67
	Trustpilot	30
	Wunderkind (Formerly BounceX)	0
	Feefo	N/A
	Olapic	N/A
	Social Annex	N/A
	QuestBack	N/A
	TruRating	N/A
	Bazaarvoice	-33
	PowerReviews	-100

Bazaarvoice Customer Loyalty

67%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

67% of Bazaarvoice users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

67%

33%

Bazaarvoice Customer Loyalty Score by Gender

Bazaarvoice's Customer Loyalty score was rated 70 by Female customers on Comparably.

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Female

70%

Yes

Male

N/A

Yes

Bazaarvoice Customer Loyalty Score by Usage

Bazaarvoice's Customer Loyalty score was rated 70% by customers who have used Bazaarvoice's products/services for 1 to 2 Years.

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1 to 2 Years	70%

Bazaarvoice Customer Loyalty vs. Competitors

Compared to its competitors, Bazaarvoice's Customer Loyalty score is rated right above Wunderkind (Formerly BounceX), and is preceded by Trustpilot.

COMPANY		Customer Loyalty Score
	Aptos	100%
	Trustpilot	81%
	Bazaarvoice	67%
	Wunderkind (Formerly BounceX)	57%
	PowerReviews	N/A
	Feefo	N/A
	Olapic	N/A
	Social Annex	N/A
	QuestBack	N/A
	TruRating	N/A

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Bazaarvoice Product Quality

3.4/5

Bazaarvoice has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.

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Bazaarvoice Product Information

Bazaarvoice serves markets in the United States, Europe, United Kingdom, and Germany. Bazaarvoice supports Web devices and offers products for small sized businesses.

Bazaarvoice’s product quality score is a 3.4 out of 5 as rated by its users and customers.

Website: http://www.bazaarvoice.com

Company Size: 501-1,000 Employees

Industry

Tech

AdTech

Content

Ecommerce and Marketplaces

Languages Supported

English

French

German

Product Type

Customer Loyalty Software

Customer Experience Software

Feedback and Reviews Management Software

Reputation Management Software

Quick Insights into Bazaarvoice Product Quality

Bazaarvoice's Product Quality score was rated highest by customers who have used Bazaarvoice's products/services for 1 to 2 Years.

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Ranked Bazaarvoice Product Quality the Highest

1 to 2 Years	3
Female	2.3

Bazaarvoice Product Quality Score by Gender

Bazaarvoice's Product Quality score was rated 2.3 by Female customers on Comparably.

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Female

2.3/5

Male

N/A

Bazaarvoice Product Quality Score by Usage

Bazaarvoice's Product Quality score was rated 3 stars by customers who have used Bazaarvoice's products/services for 1 to 2 Years.

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1 to 2 Years	3

Bazaarvoice Product Quality vs. Competitors

Compared to its competitors, Bazaarvoice's Product Quality score is rated right above PowerReviews, and is preceded by Wunderkind (Formerly BounceX).

COMPANY		Product Quality Score
	Aptos	4.5/5
	Trustpilot	3.7/5
	Wunderkind (Formerly BounceX)	3.4/5
	Bazaarvoice	3.4/5
	PowerReviews	3.2/5
	Feefo	N/A
	Olapic	N/A
	Social Annex	N/A
	QuestBack	N/A
	TruRating	N/A

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Bazaarvoice Pricing

Bazaarvoice ROI & Value For Money

3/5

Bazaarvoice has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.

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Bazaarvoice Pricing Plans

Bazaarvoice has a pricing structure that accommodates small businesses. Starting from $35/month, Bazaarvoice uses a subscription model.

Who Uses Bazaarvoice?

Small Businesses

Quick Insights into Bazaarvoice ROI

Bazaarvoice's ROI score was rated highest by customers who have used Bazaarvoice's products/services for 1 to 2 Years.

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Ranked Bazaarvoice ROI the Highest

1 to 2 Years	2.6
Female	1.8

Bazaarvoice ROI Score by Gender

Bazaarvoice's ROI score was rated 1.8 by Female customers on Comparably.

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Female

1.8/5

Male

N/A

Bazaarvoice ROI Score by Usage

Bazaarvoice's ROI score was rated 2.6 stars by customers who have used Bazaarvoice's products/services for 1 to 2 Years.

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1 to 2 Years	2.6

Bazaarvoice Pricing vs. Competitors

Compared to its competitors, Bazaarvoice's ROI score is rated right above PowerReviews, and is preceded by Aptos.

COMPANY		Pricing Score
	Wunderkind (Formerly BounceX)	3.4/5
	Trustpilot	3.3/5
	Aptos	3/5
	Bazaarvoice	3/5
	PowerReviews	3/5
	Feefo	N/A
	Olapic	N/A
	Social Annex	N/A
	QuestBack	N/A
	TruRating	N/A

Unlock Bazaarvoice ROI vs. Competitors Data

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Bazaarvoice Customer Satisfaction (CSAT)

Bazaarvoice Customer Satisfaction (CSAT) Score

56 / 100

Bazaarvoice has an overall Customer Satisfaction score of 56 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	34%
Satisfied	22%
Neither Satisfied nor Dissatisfied	33%
Dissatisfied	0%
Very Dissatisfied	11%

Very Satisfied

34%

Satisfied

22%

Neither Satisfied nor Dissatisfied

33%

Dissatisfied

Very Dissatisfied

11%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Bazaarvoice Customer Satisfaction vs. Competitors

Compared to its competitors, Bazaarvoice's Customer Satisfaction score is rated right above Trustpilot, and is preceded by Aptos.

COMPANY		Customer Satisfaction (CSAT) Score
	Aptos	100%
	Bazaarvoice	56%
	Trustpilot	54%
	Wunderkind (Formerly BounceX)	50%
	PowerReviews	0%
	Feefo	0%
	Olapic	0%
	Social Annex	0%
	QuestBack	0%
	TruRating	0%

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Bazaarvoice Customer Service

3.4/5

Bazaarvoice has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.

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About Bazaarvoice's Customer Service

Address

3900 N Capital of Texas Hwy, Austin, TX 78746

Website

http://www.bazaarvoice.com

Phone Number

866-522-9227

Bazaarvoice's Social Links

Quick Insights into Bazaarvoice Customer Service

Bazaarvoice's Customer Service score was rated highest by customers who have used Bazaarvoice's products/services for 1 to 2 Years.

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Ranked Bazaarvoice Customer Service the Highest

1 to 2 Years	2.5
Female	1.8

Bazaarvoice Customer Service Score by Gender

Bazaarvoice's Customer Service score was rated 1.8 by Female customers on Comparably.

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Female

1.8/5

Male

N/A

Bazaarvoice Customer Service Score by Usage

Bazaarvoice's Customer Service score was rated 2.5 stars by customers who have used Bazaarvoice's products/services for 1 to 2 Years.

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1 to 2 Years	2.5

Bazaarvoice Customer Service vs. Competitors

Compared to its competitors, Bazaarvoice's Customer Service score is rated right above Wunderkind (Formerly BounceX), and is preceded by PowerReviews.

COMPANY		Customer Service Score
	Aptos	4.2/5
	PowerReviews	3.7/5
	Bazaarvoice	3.4/5
	Wunderkind (Formerly BounceX)	3.4/5
	Trustpilot	2.9/5
	Feefo	N/A
	Olapic	N/A
	Social Annex	N/A
	QuestBack	N/A
	TruRating	N/A

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Bazaarvoice as an Employer

2.9/5

Bazaarvoice has a 2.9/5 stars for its overall company culture rated by their employees

bottom

20%

CEO of Bazaarvoice

Gene Austin

In the Bottom 20% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Bazaarvoice scored a -33 for Net Promoter Score and a -18 for Employee Net Promoter Score. NPS gauges how likely a customer of Bazaarvoice would recommend the brand to a friend. ENPS measures how likely Bazaarvoice employees would recommend working at Bazaarvoice to a friend.

Net Promoter Score

-33

NPS Score

24%	Promoters
19%	Passive
57%	Detractors

Employee Net Promoter Score

-18

eNPS Score

26%	Promoters
30%	Passive
44%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail