-84
NPS
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Name.com
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About Name.com's Brand
Name.com offers domain name registration, web hosting, website builder tools, SSL, email, and more. Among its major competitors, Name.com is ranked in 2nd place for NPS while GoDaddy is 1st, and Network Solutions is 3rd.
Brand at a Glance
64%
Customer Loyalty
1.8/5
Product Quality
1.9/5
Pricing
2.2/5
Customer Service
Name.com Ranking
- #2 / 4 of its competitors
Name.com NPS
Name.com's Net Promoter Score (NPS) is a -84 with 8% Promoters, 0% Passives, and 92% Detractors. Net Promoter Score tracks whether Name.com's customers would recommend using the product based on a scale of -100 to 100.
Name.com Overall NPS
| 8% | Promoters |
|---|---|
| 0% | Passives |
| 92% | Detractors |
Name.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 -100 | Apr 2020 | -100 |
Jul 2021 -100 | Jul 2021 | -100 |
Nov 2021 -100 | Nov 2021 | -100 |
Jun 2022 -100 | Jun 2022 | -100 |
Aug 2022 -100 | Aug 2022 | -100 |
Oct 2022 -75 | Oct 2022 | -75 |
Feb 2023 -77 | Feb 2023 | -77 |
Jan 2024 -80 | Jan 2024 | -80 |
Mar 2024 -83 | Mar 2024 | -83 |
How Other Brands Compare
Name.com is ranked second for NPS among its competitors. GoDaddy and Network Solutions come in first and third, with Moniker coming in at #4.
Name.com |  GoDaddy |  Network Solutions |  Moniker | |
| Global Ranking | #- | #237 | #- | #- |
| NPS | -84 | -35 | -100 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $13.16B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Name.com NPS by Gender
Name.com's NPS was rated -100 by Male customers on Comparably.
Male
-100
Name.com's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
Name.com's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Name.com NPS vs. Competitors
Compared to its competitors, Name.com's NPS is rated right above Network Solutions, and is preceded by GoDaddy.
| COMPANY | NPS Score | |
|---|---|---|
 | OnlyDomains | N/A |
| GoDaddy | -35 |
| Name.com | -84 |
| Network Solutions | -100 |
Name.com Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of Name.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Name.com Customer Loyalty Score by Gender
Name.com's Customer Loyalty score was rated 64 by Male customers on Comparably.
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Male
64%
Yes
Female
N/A
Yes
Name.com Customer Loyalty vs. Competitors
Compared to its competitors, Name.com's Customer Loyalty score is rated right above OnlyDomains, and is preceded by Network Solutions.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| GoDaddy | 75% |
| Network Solutions | 74% |
| Name.com | 64% |
| OnlyDomains | N/A |
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Name.com Product Quality
1.8/5
Name.com has an overall Product Quality score of 1.8 out of 5 stars rated by its users and customers.
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Name.com Product Information
Name.com’s product quality score is a 1.8 out of 5 as rated by its users and customers.
- Website
- http://www.name.com
- Company Size
- 11-50 Employees
Industry
Tech
AdTech
Big Data
Ecommerce and Marketplaces
Enterprise
Quick Insights into Name.com Product Quality
Name.com's Product Quality score was rated highest by Male customers.
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Ranked Name.com Product Quality the Highest
Name.com Product Quality Score by Gender
Name.com's Product Quality score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Name.com.
Male
1.5/5
Female
N/A
Name.com Product Quality vs. Competitors
Compared to its competitors, Name.com's Product Quality score is rated right above Network Solutions, and is preceded by GoDaddy.
| COMPANY | Product Quality Score | |
|---|---|---|
| GoDaddy | 2.2/5 |
| Name.com | 1.8/5 |
| Network Solutions | 1.5/5 |
| OnlyDomains | N/A |
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Name.com Pricing
Name.com ROI & Value For Money
1.9/5
Name.com has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
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Quick Insights into Name.com ROI
Name.com's ROI score was rated highest by Male customers.
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Ranked Name.com ROI the Highest
Name.com ROI Score by Gender
Name.com's ROI score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
Name.com Pricing vs. Competitors
Compared to its competitors, Name.com's ROI score is rated right above Network Solutions, and is preceded by GoDaddy.
| COMPANY | Pricing Score | |
|---|---|---|
| GoDaddy | 2/5 |
| Name.com | 1.9/5 |
| Network Solutions | 1.5/5 |
| OnlyDomains | N/A |
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Name.com Customer Satisfaction (CSAT)
Name.com Customer Satisfaction (CSAT) Score
22 / 100
Name.com has an overall Customer Satisfaction score of 22 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
22%
Very Dissatisfied
56%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Name.com Customer Satisfaction
Name.com's Customer Satisfaction score was rated highest by Male customers.
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Ranked Name.com Customer Satisfaction the Highest
Name.com Customer Satisfaction Score by Gender
Name.com's Customer Satisfaction score was rated 0 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Name.com.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
Name.com Customer Satisfaction vs. Competitors
Compared to its competitors, Name.com's Customer Satisfaction score is rated right above GoDaddy.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Name.com | 22% |
| GoDaddy | 16% |
| Network Solutions | 0% |
| OnlyDomains | 0% |
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Name.com Customer Service
2.2/5
Name.com has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About Name.com's Customer Service
Address
2500 East 2nd Ave, 2nd Floor, Denver, CO 80206
Website
http://www.name.com
Quick Insights into Name.com Customer Service
Name.com's Customer Service score was rated highest by Male customers.
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Ranked Name.com Customer Service the Highest
Name.com Customer Service Score by Gender
Name.com's Customer Service score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
Name.com Customer Service vs. Competitors
Compared to its competitors, Name.com's Customer Service score is rated right above GoDaddy.
| COMPANY | Customer Service Score | |
|---|---|---|
| Name.com | 2.2/5 |
| GoDaddy | 1.6/5 |
| Network Solutions | 1.5/5 |
| OnlyDomains | N/A |
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Name.com as an Employer
3.3/5
Name.com has a 3.3/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Name.com scored a -84 for Net Promoter Score and a 6 for Employee Net Promoter Score. NPS gauges how likely a customer of Name.com would recommend the brand to a friend. ENPS measures how likely Name.com employees would recommend working at Name.com to a friend.
Net Promoter Score
-84
NPS Score
| 8% | Promoters |
|---|---|
| 0% | Passive |
| 92% | Detractors |
Employee Net Promoter Score
6
eNPS Score
| 33% | Promoters |
|---|---|
| 40% | Passive |
| 27% | Detractors |
