-100
NPS
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Network Solutions
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About Network Solutions' Brand
Network Solutions provides domain registration, e-commerce, SEO, online promotion, hosting and email services for small businesses. Among its major competitors, Network Solutions is ranked in 4th place for NPS while Superior Communications is 1st, and GoDaddy is 2nd. Overall, Network Solutions has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
74%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Network Solutions Ranking
- #3 / 4 of its competitors
Network Solutions NPS
Network Solutions's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Network Solutions's customers would recommend using the product based on a scale of -100 to 100.
Network Solutions Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Network Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 -100 | May 2023 | -100 |
Jul 2023 -100 | Jul 2023 | -100 |
Aug 2023 -100 | Aug 2023 | -100 |
Sep 2023 -100 | Sep 2023 | -100 |
Oct 2023 -100 | Oct 2023 | -100 |
Nov 2023 -100 | Nov 2023 | -100 |
Jan 2024 -100 | Jan 2024 | -100 |
Feb 2024 -100 | Feb 2024 | -100 |
Mar 2024 -100 | Mar 2024 | -100 |
Dec 2024 -100 | Dec 2024 | -100 |
Jan 2025 -100 | Jan 2025 | -100 |
Jan 2026 -100 | Jan 2026 | -100 |
How Other Brands Compare
Network Solutions is ranked third for NPS among its competitors. Superior Communications and GoDaddy come in first and second, with Crossbar coming in at #4.
Network Solutions |  GoDaddy |  Crossbar |  Superior Communications | |
| Global Ranking | #- | #237 | #- | #- |
| NPS | -100 | -35 | - | -34 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $13.16B | $250.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Network Solutions NPS by Gender
Network Solutions's NPS was rated -100 by both Female and Male customers on Comparably.
Male
-100
Network Solutions's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-100
Network Solutions's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Network Solutions NPS by Ethnicity
Network Solutions's NPS was rated -100 points by both Caucasian and Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Other -100 | Other | -100 |
Network Solutions NPS by Age
Network Solutions's NPS was rated -100 points by customers ages 66+ on Comparably.
Network Solutions NPS by Usage
Network Solutions's NPS was rated -100 points by customers who have used Network Solutions's products/services for 5 to 10 Years, and by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -100 | Over 10 Years | -100 |
Network Solutions NPS vs. Competitors
Compared to its competitors, Network Solutions's NPS is rated right below Name.com.
| COMPANY | NPS Score | |
|---|---|---|
 | Gogiro | N/A |
| Superior Communications | -34 |
| GoDaddy | -35 |
 | Name.com | -84 |
| Network Solutions | -100 |
Network Solutions Customer Reviews
Out of the 3 Network Solutions customer reviews 0 were positive and 3 were constructive. Network Solutions customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Network Solutions Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Network Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Network Solutions Customer Loyalty Score by Gender
Female customers rated Network Solutions's Customer Loyalty score 7% higher than Male customers.
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Male
75%
Yes
Female
82%
Yes
Network Solutions Customer Loyalty Score by Ethnicity
Network Solutions's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Network Solutions.
70
out of 100
Caucasian
100
out of 100
Other
Network Solutions Customer Loyalty Score by Age
Network Solutions's Customer Loyalty score was rated 66% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Network Solutions.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 66% | 66+ | 66% |
Network Solutions Customer Loyalty Score by Usage
Network Solutions's Customer Loyalty score was rated the highest by customers who have used Network Solutions's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Network Solutions Customer Loyalty vs. Competitors
Compared to its competitors, Network Solutions's Customer Loyalty score is rated right above Name.com, and is preceded by GoDaddy.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| GoDaddy | 75% |
| Network Solutions | 74% |
| Name.com | 64% |
| Superior Communications | 10% |
| Gogiro | N/A |
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Network Solutions Product Quality
1.5/5
Network Solutions has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Network Solutions Product Information
Network Solutions’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.web.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
AdTech
Business Services
Ecommerce and Marketplaces
Enterprise
Government & Legal
Productivity
SaaS
Quick Insights into Network Solutions Product Quality
Network Solutions's Product Quality score was rated highest by customers who have used Network Solutions's products/services for 5 to 10 Years, and rated lowest by customers who have used Network Solutions's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Network Solutions' Product Quality.
Ranked Network Solutions Product Quality the Highest
Ranked Network Solutions Product Quality the Lowest
Network Solutions Product Quality Score by Gender
Network Solutions's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Network Solutions Product Quality Score by Ethnicity
Network Solutions's Product Quality score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Network Solutions.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Network Solutions Product Quality Score by Age
Network Solutions's Product Quality score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Network Solutions.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Network Solutions Product Quality Score by Usage
Network Solutions's Product Quality score was rated 1.5 stars by customers who have used Network Solutions's products/services for 5 to 10 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Network Solutions Product Quality vs. Competitors
Compared to its competitors, Network Solutions's Product Quality score is rated right above Superior Communications, and is preceded by Name.com.
| COMPANY | Product Quality Score | |
|---|---|---|
| GoDaddy | 2.2/5 |
| Name.com | 1.8/5 |
| Network Solutions | 1.5/5 |
| Superior Communications | 1.5/5 |
| Gogiro | N/A |
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Network Solutions Pricing
Network Solutions ROI & Value For Money
1.5/5
Network Solutions has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Quick Insights into Network Solutions ROI
Network Solutions's ROI score was rated highest by customers who have used Network Solutions's products/services for 5 to 10 Years, and rated lowest by customers who have used Network Solutions's products/services for Over 10 Years.
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Ranked Network Solutions ROI the Highest
Ranked Network Solutions ROI the Lowest
Network Solutions ROI Score by Gender
Network Solutions's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Network Solutions.
Male
1.5/5
Female
1.5/5
Network Solutions ROI Score by Ethnicity
Network Solutions's ROI score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Network Solutions.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Network Solutions ROI Score by Age
Network Solutions's ROI score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Network Solutions.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Network Solutions ROI Score by Usage
Network Solutions's ROI score was rated 1.5 stars by customers who have used Network Solutions's products/services for 5 to 10 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Network Solutions Pricing vs. Competitors
Compared to its competitors, Network Solutions's ROI score is rated right above Superior Communications, and is preceded by Name.com.
| COMPANY | Pricing Score | |
|---|---|---|
| GoDaddy | 2/5 |
| Name.com | 1.9/5 |
| Network Solutions | 1.5/5 |
| Superior Communications | 1.5/5 |
| Gogiro | N/A |
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Network Solutions Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
5%
Very Dissatisfied
95%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Network Solutions Customer Satisfaction
Network Solutions's Customer Satisfaction score was rated highest by customers who have used Network Solutions's products/services for 5 to 10 Years, and rated lowest by customers who have used Network Solutions's products/services for Over 10 Years.
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Ranked Network Solutions Customer Satisfaction the Highest
Ranked Network Solutions Customer Satisfaction the Lowest
Network Solutions Customer Satisfaction Score by Gender
Network Solutions's Customer Satisfaction score was rated 0 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Network Solutions.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 80% |
Network Solutions Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Network Solutions' Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Network Solutions Customer Satisfaction Score by Age
Network Solutions's Customer Satisfaction score was rated 0 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Network Solutions.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 0% |
Network Solutions Customer Satisfaction Score by Usage
Network Solutions's Customer Satisfaction score was rated 0 points by customers who have used Network Solutions's products/services for 5 to 10 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Network Solutions Customer Satisfaction vs. Competitors
Compared to its competitors, Network Solutions's Customer Satisfaction score is rated right above Gogiro, and is preceded by Superior Communications.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Name.com | 22% |
| GoDaddy | 16% |
| Superior Communications | 0% |
| Network Solutions | 0% |
| Gogiro | 0% |
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Network Solutions Customer Service
1.5/5
Network Solutions has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Network Solutions's Customer Service
Address
13861 Sunrise Valley Dr., Ste. 300, Jacksonville, FL
Website
http://www.web.com
Phone Number
(180) 033-3768
Quick Insights into Network Solutions Customer Service
Network Solutions's Customer Service score was rated highest by customers who have used Network Solutions's products/services for 5 to 10 Years, and rated lowest by customers who have used Network Solutions's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Network Solutions' Customer Service score.
Ranked Network Solutions Customer Service the Highest
Ranked Network Solutions Customer Service the Lowest
Network Solutions Customer Service Score by Gender
Network Solutions's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Network Solutions.
Male
1.5/5
Female
1.5/5
Network Solutions Customer Service Score by Ethnicity
Network Solutions's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Network Solutions.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Network Solutions Customer Service Score by Age
Network Solutions's Customer Service score was rated 1.5 stars by customers ages 66+ on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Network Solutions Customer Service Score by Usage
Network Solutions's Customer Service score was rated 1.5 stars by customers who have used Network Solutions's products/services for 5 to 10 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Network Solutions Customer Service vs. Competitors
Compared to its competitors, Network Solutions's Customer Service score is rated right above Superior Communications, and is preceded by GoDaddy.
| COMPANY | Customer Service Score | |
|---|---|---|
| Name.com | 2.2/5 |
| GoDaddy | 1.6/5 |
| Network Solutions | 1.5/5 |
| Superior Communications | 1.5/5 |
| Gogiro | N/A |
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Network Solutions as an Employer
2.9/5
Network Solutions has a 2.9/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Network Solutions scored a -100 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Network Solutions would recommend the brand to a friend. ENPS measures how likely Network Solutions employees would recommend working at Network Solutions to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
