-34
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Superior Communications
Marketing or Exec? Claim Your Free Account
About Superior Communications' Brand
Superior provides a complete line of wireless products and services to major carriers, OEMs and retailers. Among its major competitors, Superior Communications is ranked in 3rd place for NPS while Brightstar is 1st, and Ingram Micro is 2nd.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Superior Communications Ranking
- #3 / 4 of its competitors
Superior Communications NPS
Superior Communications's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Superior Communications's customers would recommend using the product based on a scale of -100 to 100.
Superior Communications Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Superior Communications NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 -100 | Nov 2023 | -100 |
Dec 2023 -100 | Dec 2023 | -100 |
Apr 2025 -33 | Apr 2025 | -33 |
How Other Brands Compare
Superior Communications is ranked third for NPS among its competitors. Brightstar and Ingram Micro come in first and second, with TESSCO Technologies coming in at #4.
Superior Communications |  Ingram Micro |  TESSCO Technologies |  Brightstar | |
| Global Ranking | #- | #217 | #- | #- |
| NPS | -34 | 11 | -100 | 29 |
| Valuation Updated every 24 hours for public companies | - | - | $82.83M | $21k |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Superior Communications NPS vs. Competitors
Compared to its competitors, Superior Communications's NPS is rated right above TESSCO Technologies, and is preceded by Ingram Micro.
| COMPANY | NPS Score | |
|---|---|---|
| Brightstar | 29 |
| Ingram Micro | 11 |
| Superior Communications | -34 |
| TESSCO Technologies | -100 |
Superior Communications Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Superior Communications users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Superior Communications Customer Loyalty vs. Competitors
Compared to its competitors, Superior Communications's Customer Loyalty score is rated right below Ingram Micro.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| TESSCO Technologies | 100% |
| Brightstar | 80% |
| Ingram Micro | 73% |
| Superior Communications | 10% |
Unlock Superior Communications Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Superior Communications Customer Loyalty vs. Competitors data and gain insights into your customers today.
Superior Communications Product Quality
1.5/5
Superior Communications has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Superior Communications' overall Product Quality score rated by its users and customers.
Superior Communications Product Information
Superior Communications’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Consumer Electronics
Superior Communications Product Quality vs. Competitors
Compared to its competitors, Superior Communications's Product Quality score is rated right below TESSCO Technologies.
| COMPANY | Product Quality Score | |
|---|---|---|
| Brightstar | 3.5/5 |
| Ingram Micro | 3.5/5 |
| TESSCO Technologies | 1.5/5 |
| Superior Communications | 1.5/5 |
Unlock Superior Communications Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Superior Communications Product Quality vs. Competitors data and gain insights into your customers today.
Superior Communications Pricing
Superior Communications ROI & Value For Money
1.5/5
Superior Communications has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Superior Communications' overall ROI score rated by its users and customers.
Superior Communications Pricing vs. Competitors
Compared to its competitors, Superior Communications's ROI score is rated right below TESSCO Technologies.
| COMPANY | Pricing Score | |
|---|---|---|
| Ingram Micro | 3.5/5 |
| Brightstar | 3.3/5 |
| TESSCO Technologies | 1.5/5 |
| Superior Communications | 1.5/5 |
Unlock Superior Communications ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Superior Communications ROI vs. Competitors data and gain insights into your customers today.
Superior Communications Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Superior Communications Customer Satisfaction vs. Competitors
Compared to its competitors, Superior Communications's Customer Satisfaction score is rated right above TESSCO Technologies, and is preceded by Ingram Micro.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Brightstar | 75% |
| Ingram Micro | 55% |
| Superior Communications | 0% |
| TESSCO Technologies | 0% |
Unlock Superior Communications Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Superior Communications Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Superior Communications Customer Service
1.5/5
Superior Communications has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Superior Communications' overall Customer Service score rated by its users and customers.
About Superior Communications's Customer Service
Address
5027 Irwindale Ave. Suite 900, Baldwin Park, CA 91706
Website
http://www.superiorcommunications.com
Phone Number
1-800-522-4727
Superior Communications's Social Links
Superior Communications Customer Service vs. Competitors
Compared to its competitors, Superior Communications's Customer Service score is rated right above TESSCO Technologies, and is preceded by Ingram Micro.
| COMPANY | Customer Service Score | |
|---|---|---|
| Brightstar | 3.6/5 |
| Ingram Micro | 3.5/5 |
| Superior Communications | 1.5/5 |
| TESSCO Technologies | 1.5/5 |
Unlock Superior Communications Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Superior Communications Customer Service vs. Competitors data and gain insights into your customers today.
Superior Communications as an Employer
3.9/5
Superior Communications has a 3.9/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Superior Communications scored a -34 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Superior Communications would recommend the brand to a friend. ENPS measures how likely Superior Communications employees would recommend working at Superior Communications to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
