0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Nampak
Marketing or Exec? Claim Your Free Account
About Nampak's Brand
Manufacturer of packing products and supplies. Among its major competitors, Nampak is ranked in 3rd place for NPS while Sappi is 1st, and Sasol Ltd. is 2nd.
Brand at a Glance
5/5
Product Quality
5/5
Pricing
Nampak Ranking
- #3 / 3 of its competitors
Nampak NPS
Nampak's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Nampak's customers would recommend using the product based on a scale of -100 to 100.
Nampak Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Nampak NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 0 | Jun 2022 | 0 |
Nov 2022 50 | Nov 2022 | 50 |
Aug 2023 0 | Aug 2023 | 0 |
How Other Brands Compare
Nampak is ranked third for NPS among its competitors. Sappi and Sasol Ltd. come in first and second.
Nampak |  Sasol Ltd. |  Sappi | |
| Global Ranking | #- | #873 | #- |
| NPS | 0 | 41 | 72 |
| Valuation Updated every 24 hours for public companies | - | $9.46B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nampak NPS vs. Competitors
Compared to its competitors, Nampak's NPS is rated right below Sasol Ltd..
| COMPANY | NPS Score | |
|---|---|---|
| Sappi | 72 |
| Sasol Ltd. | 41 |
| Nampak | 0 |
Nampak Product Quality
5/5
Nampak has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Nampak's overall Product Quality score rated by its users and customers.
Nampak Product Information
Nampak’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.nampak.co.za
- Company Size
- 5,001-10,000 Employees
Nampak Product Quality vs. Competitors
Compared to its competitors, Nampak's Product Quality score is rated right above Sasol Ltd..
| COMPANY | Product Quality Score | |
|---|---|---|
| Nampak | 5/5 |
| Sasol Ltd. | 4.4/5 |
| Sappi | 3.8/5 |
Unlock Nampak Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Nampak Product Quality vs. Competitors data and gain insights into your customers today.
Nampak Pricing
Nampak ROI & Value For Money
5/5
Nampak has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Nampak's overall ROI score rated by its users and customers.
Nampak Pricing vs. Competitors
Compared to its competitors, Nampak's ROI score is rated right above Sappi.
| COMPANY | Pricing Score | |
|---|---|---|
| Nampak | 5/5 |
| Sappi | 4.2/5 |
| Sasol Ltd. | 4/5 |
Unlock Nampak ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Nampak ROI vs. Competitors data and gain insights into your customers today.
Nampak Customer Satisfaction (CSAT)
Nampak Customer Satisfaction (CSAT) Score
100 / 100
Nampak has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Nampak Customer Satisfaction vs. Competitors
Compared to its competitors, Nampak's Customer Satisfaction score is rated right above Sasol Ltd..
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Nampak | 100% |
| Sasol Ltd. | 90% |
| Sappi | 80% |
Unlock Nampak Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Nampak Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Consumer vs. Employees
Nampak scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Nampak would recommend the brand to a friend. ENPS measures how likely Nampak employees would recommend working at Nampak to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
