100
NPS
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Nanya Technology
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About Nanya Technology's Brand
Manufacturer of random access memories. The company is engaged in the research and development, design, manufacturing, and sale of DRAM products. Its products include Computing DRAM, Consumer DRAM, and Mobile DRAM, among others. It also provides memory foundry services. Among its major competitors, Nanya Technology is ranked in 1st place for NPS while Micron Technology is 2nd, and SK Hynix is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Nanya Technology Ranking
- #1 / 4 of its competitors
Nanya Technology NPS
Nanya Technology's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Nanya Technology's customers would recommend using the product based on a scale of -100 to 100.
Nanya Technology Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Nanya Technology NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 100 | Jun 2024 | 100 |
How Other Brands Compare
Nanya Technology is ranked first for NPS among its competitors. Micron Technology and SK Hynix come in second and third, with Winbond Electronics coming in at #4.
Nanya Technology |  Micron Technology | SK Hynix |  Winbond Electronics | |
| Global Ranking | #- | #392 | #- | #- |
| NPS | 100 | 20 | 10 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $105.13B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nanya Technology NPS vs. Competitors
Compared to its competitors, Nanya Technology's NPS is rated right above Micron Technology.
| COMPANY | NPS Score | |
|---|---|---|
| Nanya Technology | 100 |
| Micron Technology | 20 |
| SK Hynix | 10 |
Nanya Technology Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Nanya Technology users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Nanya Technology Customer Loyalty vs. Competitors
Compared to its competitors, Nanya Technology's Customer Loyalty score is rated right above Micron Technology.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Nanya Technology | 100% |
| Micron Technology | 78% |
| SK Hynix | 78% |
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Nanya Technology Product Quality
5/5
Nanya Technology has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Nanya Technology Product Information
Nanya Technology’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.nanya.com
- Company Size
- 1,001-5,000 Employees
Nanya Technology Product Quality vs. Competitors
Compared to its competitors, Nanya Technology's Product Quality score is rated right above Micron Technology.
| COMPANY | Product Quality Score | |
|---|---|---|
| Nanya Technology | 5/5 |
| Micron Technology | 4/5 |
| SK Hynix | 3.8/5 |
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Nanya Technology Pricing
Nanya Technology ROI & Value For Money
5/5
Nanya Technology has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Nanya Technology Pricing vs. Competitors
Compared to its competitors, Nanya Technology's ROI score is rated right above Micron Technology.
| COMPANY | Pricing Score | |
|---|---|---|
| Nanya Technology | 5/5 |
| Micron Technology | 3.9/5 |
| SK Hynix | 3.8/5 |
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Nanya Technology Customer Satisfaction (CSAT)
Nanya Technology Customer Satisfaction (CSAT) Score
100 / 100
Nanya Technology has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Nanya Technology Customer Satisfaction vs. Competitors
Compared to its competitors, Nanya Technology's Customer Satisfaction score is rated right above Micron Technology.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Nanya Technology | 100% |
| Micron Technology | 84% |
| SK Hynix | 80% |
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Nanya Technology Customer Service
5/5
Nanya Technology has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Nanya Technology's Customer Service
Address
669 Fu Hsing 3rd Road, Taoyuan,
Website
www.nanya.com
Phone Number
7
Nanya Technology Customer Service vs. Competitors
Compared to its competitors, Nanya Technology's Customer Service score is rated right above Micron Technology.
| COMPANY | Customer Service Score | |
|---|---|---|
| Nanya Technology | 5/5 |
| Micron Technology | 3.9/5 |
| SK Hynix | 3.7/5 |
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Consumer vs. Employees
Nanya Technology scored a 100 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Nanya Technology would recommend the brand to a friend. ENPS measures how likely Nanya Technology employees would recommend working at Nanya Technology to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
