-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
National Oceanic and Atmospheric Administration
Marketing or Exec? Claim Your Free Account
About National Oceanic and Atmospheric Administration's Brand
The National Oceanic and Atmospheric Administration is a federal agency focused on the condition of the oceans and the atmosphere. Among its major competitors, National Oceanic and Atmospheric Administration is ranked in 3rd place for NPS while NASA is 1st, and AccuWeather is 2nd.
Brand at a Glance
1.5/5
Product Quality
3/5
Pricing
4.5/5
Customer Service
National Oceanic and Atmospheric Administration Ranking
- #3 / 3 of its competitors
National Oceanic and Atmospheric Administration NPS
National Oceanic and Atmospheric Administration's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether National Oceanic and Atmospheric Administration's customers would recommend using the product based on a scale of -100 to 100.
National Oceanic and Atmospheric Administration Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
National Oceanic and Atmospheric Administration NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 -100 | Nov 2023 | -100 |
How Other Brands Compare
National Oceanic and Atmospheric Administration is ranked third for NPS among its competitors. NASA and AccuWeather come in first and second.
National Oceanic and Atmospheric Administration |  NASA |  AccuWeather | |
| Global Ranking | #- | #951 | #- |
| NPS | -100 | 42 | 11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
National Oceanic and Atmospheric Administration NPS vs. Competitors
Compared to its competitors, National Oceanic and Atmospheric Administration's NPS is rated right below AccuWeather.
| COMPANY | NPS Score | |
|---|---|---|
| NASA | 42 |
| AccuWeather | 11 |
| National Oceanic and Atmospheric Administration | -100 |
National Oceanic and Atmospheric Administration Product Quality
1.5/5
National Oceanic and Atmospheric Administration has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock National Oceanic and Atmospheric Administration's overall Product Quality score rated by its users and customers.
National Oceanic and Atmospheric Administration Product Information
National Oceanic and Atmospheric Administration’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.noaa.gov
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Enterprise
SaaS
National Oceanic and Atmospheric Administration Product Quality vs. Competitors
Compared to its competitors, National Oceanic and Atmospheric Administration's Product Quality score is rated right below AccuWeather.
| COMPANY | Product Quality Score | |
|---|---|---|
| NASA | 4.1/5 |
| AccuWeather | 3.5/5 |
| National Oceanic and Atmospheric Administration | 1.5/5 |
Unlock National Oceanic and Atmospheric Administration Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full National Oceanic and Atmospheric Administration Product Quality vs. Competitors data and gain insights into your customers today.
National Oceanic and Atmospheric Administration Pricing
National Oceanic and Atmospheric Administration ROI & Value For Money
3/5
National Oceanic and Atmospheric Administration has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock National Oceanic and Atmospheric Administration's overall ROI score rated by its users and customers.
National Oceanic and Atmospheric Administration Pricing vs. Competitors
Compared to its competitors, National Oceanic and Atmospheric Administration's ROI score is rated right below AccuWeather.
| COMPANY | Pricing Score | |
|---|---|---|
| NASA | 4/5 |
| AccuWeather | 3.8/5 |
| National Oceanic and Atmospheric Administration | 3/5 |
Unlock National Oceanic and Atmospheric Administration ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full National Oceanic and Atmospheric Administration ROI vs. Competitors data and gain insights into your customers today.
National Oceanic and Atmospheric Administration Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
National Oceanic and Atmospheric Administration Customer Satisfaction vs. Competitors
Compared to its competitors, National Oceanic and Atmospheric Administration's Customer Satisfaction score is rated right below AccuWeather.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| NASA | 79% |
| AccuWeather | 76% |
| National Oceanic and Atmospheric Administration | 0% |
Unlock National Oceanic and Atmospheric Administration Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full National Oceanic and Atmospheric Administration Customer Satisfaction vs. Competitors data and gain insights into your customers today.
National Oceanic and Atmospheric Administration Customer Service
4.5/5
National Oceanic and Atmospheric Administration has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock National Oceanic and Atmospheric Administration's overall Customer Service score rated by its users and customers.
About National Oceanic and Atmospheric Administration's Customer Service
Address
1401 Constitution Avenue, NW, Room 5128, Washington, DC
Website
http://www.noaa.gov
Phone Number
(301) 713-1208
National Oceanic and Atmospheric Administration Customer Service vs. Competitors
Compared to its competitors, National Oceanic and Atmospheric Administration's Customer Service score is rated right above NASA.
| COMPANY | Customer Service Score | |
|---|---|---|
| National Oceanic and Atmospheric Administration | 4.5/5 |
| NASA | 4.1/5 |
| AccuWeather | 3.7/5 |
Unlock National Oceanic and Atmospheric Administration Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full National Oceanic and Atmospheric Administration Customer Service vs. Competitors data and gain insights into your customers today.
National Oceanic and Atmospheric Administration as an Employer
2.8/5
National Oceanic and Atmospheric Administration has a 2.8/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of National Oceanic and Atmospheric Administration
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
National Oceanic and Atmospheric Administration scored a -100 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of National Oceanic and Atmospheric Administration would recommend the brand to a friend. ENPS measures how likely National Oceanic and Atmospheric Administration employees would recommend working at National Oceanic and Atmospheric Administration to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 17% | Promoters |
|---|---|
| 33% | Passive |
| 50% | Detractors |
