8
NPS
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Natixis
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About Natixis' Brand
Natixis is a French corporate and investment bank providing wholesale banking, investment solutions, and specialized financial services. Among its major competitors, Natixis is ranked in 3rd place for NPS while SOCGEN is 1st, and Compass Group USA is 2nd.
Brand at a Glance
76%
Customer Loyalty
3.5/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
Natixis Ranking
- #2 / 4 of its competitors
Natixis NPS
Natixis's Net Promoter Score (NPS) is a 8 with 47% Promoters, 14% Passives, and 39% Detractors. Net Promoter Score tracks whether Natixis's customers would recommend using the product based on a scale of -100 to 100.
Natixis Overall NPS
| 47% | Promoters |
|---|---|
| 14% | Passives |
| 39% | Detractors |
Natixis NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 17 | May 2023 | 17 |
Jun 2023 15 | Jun 2023 | 15 |
Jul 2023 16 | Jul 2023 | 16 |
Aug 2023 21 | Aug 2023 | 21 |
Sep 2023 22 | Sep 2023 | 22 |
Dec 2023 24 | Dec 2023 | 24 |
Feb 2024 20 | Feb 2024 | 20 |
May 2024 18 | May 2024 | 18 |
Dec 2024 20 | Dec 2024 | 20 |
Jan 2025 15 | Jan 2025 | 15 |
Feb 2025 10 | Feb 2025 | 10 |
Mar 2025 8 | Mar 2025 | 8 |
How Other Brands Compare
Natixis is ranked second for NPS among its competitors. Compass Group USA and BNP Paribas come in first and third, with Independent Bank Group coming in at #4.
Natixis |  BNP Paribas |  Independent Bank Group |  Compass Group USA | |
| Global Ranking | #- | #380 | #- | #- |
| NPS | 8 | 1 | - | 17 |
| Valuation Updated every 24 hours for public companies | - | $76.49B | $3.13B | $1.52B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Natixis NPS by Gender
Female customers rated Natixis's NPS 24 points higher than Male customers.
Male
0
Natixis's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
24
Natixis's NPS was rated 24 by Female customers on Comparably.
62%
Promoters
0%
Passives
38%
Detractors
Natixis NPS by Ethnicity
Natixis's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 60 | Caucasian | 60 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Natixis NPS by Age
Natixis's NPS was rated -34 points by customers ages 18-25 and customers ages 31-35 on Comparably.
Natixis NPS by Usage
Natixis's NPS was rated the highest by customers who have used Natixis's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -20 | Less than 1 Year | -20 |
1 to 2 Years 50 | 1 to 2 Years | 50 |
Natixis NPS vs. Competitors
Compared to its competitors, Natixis's NPS is rated right above BNP Paribas, and is preceded by Compass Group USA.
| COMPANY | NPS Score | |
|---|---|---|
 | SOCGEN | 25 |
| Compass Group USA | 17 |
| Natixis | 8 |
| BNP Paribas | 1 |
| Independent Bank Group | N/A |
 | Waterstone Financial | N/A |
 | Groupe BPCE | -100 |
Natixis Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Natixis users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Natixis Customer Loyalty Score by Gender
Female customers rated Natixis's Customer Loyalty score 56% higher than Male customers.
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Male
33%
Yes
Female
89%
Yes
Natixis Customer Loyalty Score by Ethnicity
Natixis's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Natixis.
64
out of 100
Caucasian
78
out of 100
Asian or Pacific Islander
Natixis Customer Loyalty Score by Age
Natixis's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 40% | 18-25 | 40% |
31-35 70% | 31-35 | 70% |
Natixis Customer Loyalty Score by Usage
Natixis's Customer Loyalty score was rated the highest by customers who have used Natixis's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Natixis Customer Loyalty Score by Industry
Natixis's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Natixis Customer Loyalty vs. Competitors
Compared to its competitors, Natixis's Customer Loyalty score is rated right above BNP Paribas, and is preceded by Compass Group USA.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| SOCGEN | 81% |
| Compass Group USA | 78% |
| Natixis | 76% |
| BNP Paribas | 73% |
| Groupe BPCE | N/A |
| Independent Bank Group | N/A |
| Waterstone Financial | N/A |
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Natixis Product Quality
3.5/5
Natixis has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Natixis Product Information
Natixis’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Natixis's product the highest. Reviewers from the Tech industry rated Natixis the lowest at 3.3.
- Website
- https://www.natixis.com/
- Company Size
- 10,000+ Employees
Industry
Tech
FinTech
Quick Insights into Natixis Product Quality
Natixis's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers ages 31-35.
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Ranked Natixis Product Quality the Highest
Ranked Natixis Product Quality the Lowest
Natixis Product Quality Score by Gender
Natixis's Product Quality score was rated 3.7 by both Female and Male customers on Comparably.
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Male
3.7/5
Female
3.7/5
Natixis Product Quality Score by Ethnicity
Natixis's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Natixis.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Natixis Product Quality Score by Age
Natixis's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Natixis.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
31-35 2.6 | 31-35 | 2.6 |
Natixis Product Quality Score by Usage
Natixis's Product Quality score was rated the highest by customers who have used Natixis's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Natixis Product Quality Score by Industry
Natixis's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
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Natixis Product Quality vs. Competitors
Compared to its competitors, Natixis's Product Quality score is rated right above BNP Paribas, and is preceded by Compass Group USA.
| COMPANY | Product Quality Score | |
|---|---|---|
| SOCGEN | 4.1/5 |
| Compass Group USA | 3.8/5 |
| Natixis | 3.5/5 |
| BNP Paribas | 3.3/5 |
| Groupe BPCE | 2.9/5 |
| Independent Bank Group | N/A |
| Waterstone Financial | N/A |
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Natixis Pricing
Natixis ROI & Value For Money
3.6/5
Natixis has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Natixis Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Accounting industry think that they had the lowest ROI from Natixis.
Quick Insights into Natixis ROI
Natixis's ROI score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers ages 31-35.
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Ranked Natixis ROI the Highest
Ranked Natixis ROI the Lowest
Natixis ROI Score by Gender
Male customers rated Natixis's ROI score 0.6 stars higher than Female customers.
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Male
4.1/5
Female
3.5/5
Natixis ROI Score by Ethnicity
Natixis's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Natixis.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Natixis ROI Score by Age
Natixis's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Natixis.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
31-35 2.8 | 31-35 | 2.8 |
Natixis ROI Score by Usage
Natixis's ROI score was rated the highest by customers who have used Natixis's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Natixis ROI Score by Industry
Natixis's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
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Natixis Pricing vs. Competitors
Compared to its competitors, Natixis's ROI score is rated right above BNP Paribas, and is preceded by Compass Group USA.
| COMPANY | Pricing Score | |
|---|---|---|
| SOCGEN | 3.7/5 |
| Compass Group USA | 3.7/5 |
| Natixis | 3.6/5 |
| BNP Paribas | 3.1/5 |
| Groupe BPCE | N/A |
| Independent Bank Group | N/A |
| Waterstone Financial | N/A |
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Natixis Customer Satisfaction (CSAT)
Natixis Customer Satisfaction (CSAT) Score
52 / 100
Natixis has an overall Customer Satisfaction score of 52 rated by its users and customers.
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Very Satisfied
30%
Satisfied
22%
Neither Satisfied nor Dissatisfied
30%
Dissatisfied
9%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Natixis Customer Satisfaction
Natixis's Customer Satisfaction score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by Male customers.
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Ranked Natixis Customer Satisfaction the Highest
Ranked Natixis Customer Satisfaction the Lowest
Natixis Customer Satisfaction Score by Gender
Female customers rated Natixis's Customer Satisfaction score 33 points higher than Male customers.
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25 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 75% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
58 / 100
FemaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 0% | |
Very Dissatisfied | 28% |
Natixis Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Natixis' Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
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60 / 100
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Natixis' Customer Satisfaction (CSAT) score was rated 33% according to Asian or Pacific Islander users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
33%
Natixis Customer Satisfaction Score by Age
Natixis's Customer Satisfaction score was rated 33 points by customers ages 18-25 and customers ages 31-35 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 33% | |||||||||||||||
| 31-35 | 33% |
Natixis Customer Satisfaction Score by Usage
Natixis's Customer Satisfaction score was rated the highest by customers who have used Natixis's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Natixis Customer Satisfaction Score by Industry
Natixis's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Accounting industry customers.
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}Natixis Customer Satisfaction vs. Competitors
Compared to its competitors, Natixis's Customer Satisfaction score is rated right above Independent Bank Group, and is preceded by BNP Paribas.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Groupe BPCE | 100% |
| Compass Group USA | 77% |
| SOCGEN | 70% |
| BNP Paribas | 54% |
| Natixis | 51% |
| Independent Bank Group | 0% |
| Waterstone Financial | 0% |
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Natixis Customer Service
3.5/5
Natixis has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Natixis's Customer Service
Address
Paris, OH
Website
https://www.natixis.com/
Phone Number
33158555199
Quick Insights into Natixis Customer Service
Natixis's Customer Service score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers ages 31-35.
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Ranked Natixis Customer Service the Highest
Ranked Natixis Customer Service the Lowest
Natixis Customer Service Score by Gender
Male customers rated Natixis's Customer Service score 0.2 stars higher than Female customers.
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Male
3.4/5
Female
3.2/5
Natixis Customer Service Score by Ethnicity
Natixis's Customer Service score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Natixis.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Natixis Customer Service Score by Age
Natixis's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
31-35 1.8 | 31-35 | 1.8 |
Natixis Customer Service Score by Usage
Natixis's Customer Service score was rated the highest by customers who have used Natixis's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Natixis Customer Service Score by Industry
Natixis's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Accounting industry customers.
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Natixis Customer Service vs. Competitors
Compared to its competitors, Natixis's Customer Service score is rated right above BNP Paribas, and is preceded by SOCGEN.
| COMPANY | Customer Service Score | |
|---|---|---|
| Compass Group USA | 3.8/5 |
| SOCGEN | 3.7/5 |
| Natixis | 3.5/5 |
| BNP Paribas | 3.1/5 |
| Groupe BPCE | N/A |
| Independent Bank Group | N/A |
| Waterstone Financial | N/A |
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Natixis as an Employer
3.0/5
Natixis has a 3.0/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Natixis scored a 8 for Net Promoter Score and a -2 for Employee Net Promoter Score. NPS gauges how likely a customer of Natixis would recommend the brand to a friend. ENPS measures how likely Natixis employees would recommend working at Natixis to a friend.
Net Promoter Score
8
NPS Score
| 47% | Promoters |
|---|---|
| 14% | Passive |
| 39% | Detractors |
Employee Net Promoter Score
-2
eNPS Score
| 38% | Promoters |
|---|---|
| 22% | Passive |
| 40% | Detractors |
