-100
NPS
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Groupe BPCE
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About Groupe BPCE's Brand
Provider of banking and insurance services. The company's banking and insurance services include savings and investment, cash management, financing and wholesale banking services, strategy development, risk management, treasury and human resources, enabling clients to get a comprehensive range of products and services. Among its major competitors, Groupe BPCE is ranked in 4th place for NPS while Macquarie Group is 1st, and Natixis is 2nd.
Brand at a Glance
2.9/5
Product Quality
Groupe BPCE Ranking
- #4 / 4 of its competitors
Groupe BPCE NPS
Groupe BPCE's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Groupe BPCE's customers would recommend using the product based on a scale of -100 to 100.
Groupe BPCE Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Groupe BPCE NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
How Other Brands Compare
Groupe BPCE is ranked #4 for NPS among its competitors. Macquarie Group and Natixis come in first and second, with Bank Of Montreal coming in at third.
Groupe BPCE |  Macquarie Group |  Bank Of Montreal |  Natixis | |
| Global Ranking | #- | #877 | #- | #- |
| NPS | -100 | 30 | -50 | 8 |
| Valuation Updated every 24 hours for public companies | - | $2.81B | $30.61B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Groupe BPCE NPS vs. Competitors
Compared to its competitors, Groupe BPCE's NPS is rated right below Bank Of Montreal.
| COMPANY | NPS Score | |
|---|---|---|
| Macquarie Group | 30 |
| Natixis | 8 |
 | Vontobel | N/A |
| Bank Of Montreal | -50 |
| Groupe BPCE | -100 |
Groupe BPCE Product Quality
2.9/5
Groupe BPCE has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Groupe BPCE Product Information
Groupe BPCE’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- www.groupebpce.fr
- Company Size
- 10,000+ Employees
Groupe BPCE Product Quality vs. Competitors
Compared to its competitors, Groupe BPCE's Product Quality score is rated right above Bank Of Montreal, and is preceded by Natixis.
| COMPANY | Product Quality Score | |
|---|---|---|
| Macquarie Group | 3.9/5 |
| Natixis | 3.5/5 |
| Groupe BPCE | 2.9/5 |
| Bank Of Montreal | 2.5/5 |
| Vontobel | N/A |
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Groupe BPCE Customer Satisfaction (CSAT)
Groupe BPCE Customer Satisfaction (CSAT) Score
100 / 100
Groupe BPCE has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Groupe BPCE Customer Satisfaction vs. Competitors
Compared to its competitors, Groupe BPCE's Customer Satisfaction score is rated right above Macquarie Group.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Groupe BPCE | 100% |
| Macquarie Group | 76% |
| Natixis | 51% |
| Bank Of Montreal | 25% |
| Vontobel | 0% |
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