SOCGEN NPS & Customer Reviews

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SOCGEN

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SOCGEN

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About SOCGEN's Brand

Societe Generale is a financial services group in Europe. Among its major competitors, SOCGEN is ranked in 2nd place for NPS while GE Capital is 1st, and Capital City Bank is 3rd.

Brand at a Glance

81%

Customer Loyalty

4.1/5

Product Quality

3.7/5

Pricing

3.7/5

Customer Service

SOCGEN Ranking

^#2 / 4 of its competitors

SOCGEN NPS

SOCGEN's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether SOCGEN's customers would recommend using the product based on a scale of -100 to 100.

SOCGEN Overall NPS

NPS

50%	Promoters
25%	Passives
25%	Detractors

SOCGEN NPS Trend

-100

-50

100

Summary	Date	Score
Jul 2021 100	Jul 2021	100
Jan 2022 0	Jan 2022	0
Jun 2022 -33	Jun 2022	-33
Jul 2022 -20	Jul 2022	-20
Aug 2022 -17	Aug 2022	-17
Dec 2022 -1	Dec 2022	-1
Jan 2023 11	Jan 2023	11
Mar 2023 10	Mar 2023	10
Aug 2023 18	Aug 2023	18
Nov 2023 25	Nov 2023	25

How Other Brands Compare

SOCGEN is ranked second for NPS among its competitors. GE Capital and Capital City Bank come in first and third, with BNP Paribas coming in at #4.

	SOCGEN	BNP Paribas	GE Capital	Capital City Bank
Global Ranking	#-	#380	#-	#-
NPS	25	1	34	25
Valuation Updated every 24 hours for public companies	-	$76.49B	$105.39B	$410.66M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

SOCGEN NPS vs. Competitors

Compared to its competitors, SOCGEN's NPS is rated right above Capital City Bank, and is preceded by GE Capital.

COMPANY		NPS Score
	GE Capital	34
	SOCGEN	25
	Capital City Bank	25
	Natixis	8
	BNP Paribas	1
	Bank Of Tokyo-Mitsubishi UFJ	N/A
	BRD Groupe Societe Generale	N/A
	Groupe BPCE	-100

SOCGEN Customer Loyalty

81%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

81% of SOCGEN users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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81%

19%

SOCGEN Customer Loyalty vs. Competitors

Compared to its competitors, SOCGEN's Customer Loyalty score is rated right above Natixis, and is preceded by Capital City Bank.

COMPANY		Customer Loyalty Score
	GE Capital	100%
	Capital City Bank	83%
	SOCGEN	81%
	Natixis	76%
	BNP Paribas	73%
	Groupe BPCE	N/A
	Bank Of Tokyo-Mitsubishi UFJ	N/A
	BRD Groupe Societe Generale	N/A

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SOCGEN Product Quality

4.1/5

SOCGEN has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.

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SOCGEN Product Information

SOCGEN’s product quality score is a 4.1 out of 5 as rated by its users and customers.

Website: http://www.societegenerale.com/

Company Size: 10,000+ Employees

Industry

Tech

FinTech

SOCGEN Product Quality vs. Competitors

Compared to its competitors, SOCGEN's Product Quality score is rated right above Capital City Bank, and is preceded by GE Capital.

COMPANY		Product Quality Score
	GE Capital	5/5
	SOCGEN	4.1/5
	Capital City Bank	3.7/5
	Natixis	3.5/5
	BNP Paribas	3.3/5
	Groupe BPCE	2.9/5
	Bank Of Tokyo-Mitsubishi UFJ	N/A
	BRD Groupe Societe Generale	N/A

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SOCGEN Pricing

SOCGEN ROI & Value For Money

3.7/5

SOCGEN has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.

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SOCGEN Pricing vs. Competitors

Compared to its competitors, SOCGEN's ROI score is rated right above Natixis, and is preceded by GE Capital.

COMPANY		Pricing Score
	GE Capital	5/5
	SOCGEN	3.7/5
	Natixis	3.6/5
	Capital City Bank	3.5/5
	BNP Paribas	3.1/5
	Groupe BPCE	N/A
	Bank Of Tokyo-Mitsubishi UFJ	N/A
	BRD Groupe Societe Generale	N/A

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SOCGEN Customer Satisfaction (CSAT)

SOCGEN Customer Satisfaction (CSAT) Score

70 / 100

SOCGEN has an overall Customer Satisfaction score of 70 rated by its users and customers.

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Very Satisfied	70%
Satisfied	0%
Neither Satisfied nor Dissatisfied	30%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

70%

Satisfied

Neither Satisfied nor Dissatisfied

30%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

SOCGEN Customer Satisfaction vs. Competitors

Compared to its competitors, SOCGEN's Customer Satisfaction score is rated right above BNP Paribas, and is preceded by Capital City Bank.

COMPANY		Customer Satisfaction (CSAT) Score
	Groupe BPCE	100%
	Capital City Bank	75%
	SOCGEN	70%
	BNP Paribas	54%
	Natixis	51%
	GE Capital	50%
	Bank Of Tokyo-Mitsubishi UFJ	0%
	BRD Groupe Societe Generale	0%

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SOCGEN Customer Service

3.7/5

SOCGEN has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.

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About SOCGEN's Customer Service

Address

Paris, OH United States of America

Website

http://www.societegenerale.com/

SOCGEN Customer Service vs. Competitors

Compared to its competitors, SOCGEN's Customer Service score is rated right above Natixis, and is preceded by GE Capital.

COMPANY		Customer Service Score
	GE Capital	5/5
	SOCGEN	3.7/5
	Natixis	3.5/5
	Capital City Bank	3.5/5
	BNP Paribas	3.1/5
	Groupe BPCE	N/A
	Bank Of Tokyo-Mitsubishi UFJ	N/A
	BRD Groupe Societe Generale	N/A

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SOCGEN as an Employer

2.5/5

SOCGEN has a 2.5/5 stars for its overall company culture rated by their employees

bottom

45%

CEO of SOCGEN

Frédéric Oudéa

In the Bottom 45% of Similar Sized Companies on Comparably.

Consumer vs. Employees

SOCGEN scored a 25 for Net Promoter Score and a -8 for Employee Net Promoter Score. NPS gauges how likely a customer of SOCGEN would recommend the brand to a friend. ENPS measures how likely SOCGEN employees would recommend working at SOCGEN to a friend.

Net Promoter Score

NPS Score

50%	Promoters
25%	Passive
25%	Detractors

Employee Net Promoter Score

-8

eNPS Score

38%	Promoters
16%	Passive
46%	Detractors

Global Ranking Snapshot

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