34
NPS
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GE Capital
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About GE Capital's Brand
One of General Electric's largest growth engines, GE Capital Solutions offers lending products, growth capital, revolving lines of credit, Among its major competitors, GE Capital is ranked in 1st place for NPS while SOCGEN is 2nd, and GE Healthcare is 3rd.Their current valuation is $105.39B
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
GE Capital Ranking
- #1 / 4 of its competitors
GE Capital NPS
GE Capital's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether GE Capital's customers would recommend using the product based on a scale of -100 to 100.
GE Capital Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
GE Capital NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
Nov 2022 0 | Nov 2022 | 0 |
May 2023 33 | May 2023 | 33 |
How Other Brands Compare
GE Capital is ranked first for NPS among its competitors. SOCGEN and GE Healthcare come in second and third, with CIT Group coming in at #4. Among those competitors, it is the most valued company behind GE Healthcare.
GE Capital |  GE Healthcare |  CIT Group |  SOCGEN | |
| Global Ranking | #- | #349 | #- | #- |
| NPS | 34 | 24 | -53 | 25 |
| Valuation Updated every 24 hours for public companies | $105.39B | $116.66B | $4.63B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GE Capital NPS vs. Competitors
Compared to its competitors, GE Capital's NPS is rated right above SOCGEN.
| COMPANY | NPS Score | |
|---|---|---|
| GE Capital | 34 |
| SOCGEN | 25 |
| GE Healthcare | 24 |
 | ID Finance | N/A |
| CIT Group | -53 |
GE Capital Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of GE Capital users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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GE Capital Customer Loyalty vs. Competitors
Compared to its competitors, GE Capital's Customer Loyalty score is rated right above SOCGEN.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| GE Capital | 100% |
| SOCGEN | 81% |
| GE Healthcare | 80% |
| CIT Group | 55% |
| ID Finance | N/A |
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GE Capital Product Quality
5/5
GE Capital has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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GE Capital Product Information
GE Capital’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
FinTech
GE Capital Product Quality vs. Competitors
Compared to its competitors, GE Capital's Product Quality score is rated right above SOCGEN.
| COMPANY | Product Quality Score | |
|---|---|---|
| GE Capital | 5/5 |
| SOCGEN | 4.1/5 |
| GE Healthcare | 3.8/5 |
| CIT Group | 2.4/5 |
| ID Finance | N/A |
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GE Capital Pricing
GE Capital ROI & Value For Money
5/5
GE Capital has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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GE Capital Pricing vs. Competitors
Compared to its competitors, GE Capital's ROI score is rated right above SOCGEN.
| COMPANY | Pricing Score | |
|---|---|---|
| GE Capital | 5/5 |
| SOCGEN | 3.7/5 |
| GE Healthcare | 3.7/5 |
| CIT Group | 2.6/5 |
| ID Finance | N/A |
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GE Capital Customer Satisfaction (CSAT)
GE Capital Customer Satisfaction (CSAT) Score
50 / 100
GE Capital has an overall Customer Satisfaction score of 50 rated by its users and customers.
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Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
GE Capital Customer Satisfaction vs. Competitors
Compared to its competitors, GE Capital's Customer Satisfaction score is rated right above CIT Group, and is preceded by SOCGEN.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| GE Healthcare | 74% |
| SOCGEN | 70% |
| GE Capital | 50% |
| CIT Group | 24% |
| ID Finance | 0% |
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GE Capital Customer Service
5/5
GE Capital has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About GE Capital's Customer Service
Address
1 Antares Drive, Suite 530, Norwalk, CT K2E 8C4
Website
http://www.gecapital.com/en/index.html
GE Capital Customer Service vs. Competitors
Compared to its competitors, GE Capital's Customer Service score is rated right above GE Healthcare.
| COMPANY | Customer Service Score | |
|---|---|---|
| GE Capital | 5/5 |
| GE Healthcare | 3.8/5 |
| SOCGEN | 3.7/5 |
| CIT Group | 2.2/5 |
| ID Finance | N/A |
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GE Capital as an Employer
3.4/5
GE Capital has a 3.4/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
GE Capital scored a 34 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of GE Capital would recommend the brand to a friend. ENPS measures how likely GE Capital employees would recommend working at GE Capital to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
