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NPS
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NatureWorks
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About NatureWorks' Brand
NatureWorks, a cleantech company, manufactures low carbon footprint biopolymers from renewable resources. Among its major competitors, NatureWorks is ranked in 4th place for NPS while Braskem is 1st, and BASF is 2nd.Their current valuation is $5.56M
Brand at a Glance
85%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
NatureWorks Ranking
- #4 / 4 of its competitors
NatureWorks NPS
NatureWorks's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether NatureWorks's customers would recommend using the product based on a scale of -100 to 100.
NatureWorks Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
NatureWorks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 -100 | Nov 2020 | -100 |
May 2022 -100 | May 2022 | -100 |
Mar 2023 -33 | Mar 2023 | -33 |
Dec 2023 0 | Dec 2023 | 0 |
Jun 2024 0 | Jun 2024 | 0 |
How Other Brands Compare
NatureWorks is ranked #4 for NPS among its competitors. Braskem and BASF come in first and second, with Cargill coming in at third. Among those competitors, it is the lowest valued company behind BASF.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NatureWorks NPS vs. Competitors
Compared to its competitors, NatureWorks's NPS is rated right above The Babcock & Wilcox Company, and is preceded by Cargill.
| COMPANY | NPS Score | |
|---|---|---|
 | Braskem | 100 |
 | BASF | 31 |
 | Cargill | 26 |
| NatureWorks | 0 |
 | The Babcock & Wilcox Company | 0 |
NatureWorks Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of NatureWorks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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NatureWorks Customer Loyalty vs. Competitors
Compared to its competitors, NatureWorks's Customer Loyalty score is rated right above BASF, and is preceded by The Babcock & Wilcox Company.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Braskem | 100% |
| The Babcock & Wilcox Company | 100% |
| NatureWorks | 85% |
| BASF | 83% |
| Cargill | 81% |
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NatureWorks Product Quality
3.8/5
NatureWorks has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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NatureWorks Product Information
NatureWorks’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Energy
NatureWorks Product Quality vs. Competitors
Compared to its competitors, NatureWorks's Product Quality score is rated right above The Babcock & Wilcox Company, and is preceded by Cargill.
| COMPANY | Product Quality Score | |
|---|---|---|
| Braskem | 5/5 |
| BASF | 4.2/5 |
| Cargill | 4/5 |
| NatureWorks | 3.8/5 |
| The Babcock & Wilcox Company | 2.5/5 |
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NatureWorks Pricing
NatureWorks ROI & Value For Money
3.7/5
NatureWorks has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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NatureWorks Pricing vs. Competitors
Compared to its competitors, NatureWorks's ROI score is rated right below Cargill.
| COMPANY | Pricing Score | |
|---|---|---|
| Braskem | 5/5 |
| The Babcock & Wilcox Company | 4.2/5 |
| BASF | 4.1/5 |
| Cargill | 3.8/5 |
| NatureWorks | 3.7/5 |
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NatureWorks Customer Satisfaction (CSAT)
NatureWorks Customer Satisfaction (CSAT) Score
100 / 100
NatureWorks has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
NatureWorks Customer Satisfaction vs. Competitors
Compared to its competitors, NatureWorks's Customer Satisfaction score is rated right above BASF, and is preceded by Braskem.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Braskem | 100% |
| NatureWorks | 100% |
| BASF | 83% |
| Cargill | 77% |
| The Babcock & Wilcox Company | 50% |
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NatureWorks Customer Service
3.7/5
NatureWorks has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About NatureWorks's Customer Service
Address
15305 Minnetonka Boulevard, Minnetonka, MN
Website
http://www.natureworksllc.com
Phone Number
952-742-0400
NatureWorks Customer Service vs. Competitors
Compared to its competitors, NatureWorks's Customer Service score is rated right below Cargill.
| COMPANY | Customer Service Score | |
|---|---|---|
| Braskem | 4.5/5 |
| The Babcock & Wilcox Company | 4.2/5 |
| BASF | 4.1/5 |
| Cargill | 3.9/5 |
| NatureWorks | 3.7/5 |
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NatureWorks as an Employer
3.5/5
NatureWorks has a 3.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
NatureWorks scored a 0 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of NatureWorks would recommend the brand to a friend. ENPS measures how likely NatureWorks employees would recommend working at NatureWorks to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
