-100
NPS
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Navionics
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About Navionics' Brand
Navionics is a company in the continous development of products for navigation support and services. Among its major competitors, Navionics is ranked in 2nd place for NPS while Garmin International is 1st, and Raymarine is 3rd.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
3.5/5
Pricing
1.5/5
Customer Service
Navionics Ranking
- #2 / 4 of its competitors
Navionics NPS
Navionics's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Navionics's customers would recommend using the product based on a scale of -100 to 100.
Navionics Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Navionics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -100 | Aug 2022 | -100 |
How Other Brands Compare
Navionics is ranked second for NPS among its competitors. Garmin International and Raymarine come in first and third, with Furuno Electric Company coming in at #4.
Navionics |  Garmin International |  Raymarine |  Furuno Electric Company | |
| Global Ranking | #- | #563 | #- | #- |
| NPS | -100 | 17 | -100 | - |
| Valuation Updated every 24 hours for public companies | - | $25.26B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Navionics NPS vs. Competitors
Compared to its competitors, Navionics's NPS is rated right above Raymarine, and is preceded by Garmin International.
| COMPANY | NPS Score | |
|---|---|---|
| Garmin International | 17 |
| Navionics | -100 |
| Raymarine | -100 |
Navionics Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Navionics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Navionics Customer Loyalty vs. Competitors
Compared to its competitors, Navionics's Customer Loyalty score is rated right above Raymarine.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Navionics | 100% |
| Raymarine | 100% |
| Garmin International | 80% |
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Navionics Product Quality
1.5/5
Navionics has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Navionics Product Information
Navionics’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.navionics.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Travel
Navionics Product Quality vs. Competitors
Compared to its competitors, Navionics's Product Quality score is rated right below Raymarine.
| COMPANY | Product Quality Score | |
|---|---|---|
| Garmin International | 3.6/5 |
| Raymarine | 1.5/5 |
| Navionics | 1.5/5 |
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Navionics Pricing
Navionics ROI & Value For Money
3.5/5
Navionics has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Navionics Pricing vs. Competitors
Compared to its competitors, Navionics's ROI score is rated right above Raymarine, and is preceded by Garmin International.
| COMPANY | Pricing Score | |
|---|---|---|
| Garmin International | 3.5/5 |
| Navionics | 3.5/5 |
| Raymarine | 1.5/5 |
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Navionics Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Navionics Customer Satisfaction vs. Competitors
Compared to its competitors, Navionics's Customer Satisfaction score is rated right above Raymarine, and is preceded by Garmin International.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Garmin International | 63% |
| Navionics | 0% |
| Raymarine | 0% |
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Navionics Customer Service
1.5/5
Navionics has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Navionics's Customer Service
Address
Via Fondacci, 269, Z.I. Montramito, 55054 Italy
Website
http://www.navionics.com
Phone Number
508-291-6000
Navionics Customer Service vs. Competitors
Compared to its competitors, Navionics's Customer Service score is rated right above Raymarine, and is preceded by Garmin International.
| COMPANY | Customer Service Score | |
|---|---|---|
| Garmin International | 3.3/5 |
| Navionics | 1.5/5 |
| Raymarine | 1.5/5 |
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Navionics as an Employer
3.0/5
Navionics has a 3.0/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Navionics scored a -100 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Navionics would recommend the brand to a friend. ENPS measures how likely Navionics employees would recommend working at Navionics to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
