-100
NPS
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Raymarine
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About Raymarine's Brand
Manufacturer of navigation equipment within the marine market. The company designs, manufactures and distributes a range of marine electronic products which includes autopilots, navigation aids, software and systems, radar, instruments, fishfinders, dual function displays and satellite television. Among its major competitors, Raymarine is ranked in 3rd place for NPS while Garmin International is 1st, and Navionics is 2nd.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Raymarine Ranking
- #3 / 4 of its competitors
Raymarine NPS
Raymarine's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Raymarine's customers would recommend using the product based on a scale of -100 to 100.
Raymarine Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Raymarine NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 -100 | Jul 2022 | -100 |
How Other Brands Compare
Raymarine is ranked third for NPS among its competitors. Garmin International and Navionics come in first and second, with Furuno Electric Company coming in at #4.
Raymarine |  Garmin International |  Navionics |  Furuno Electric Company | |
| Global Ranking | #- | #563 | #- | #- |
| NPS | -100 | 17 | -100 | - |
| Valuation Updated every 24 hours for public companies | - | $25.26B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Raymarine NPS vs. Competitors
Compared to its competitors, Raymarine's NPS is rated right below Navionics.
| COMPANY | NPS Score | |
|---|---|---|
| Garmin International | 17 |
| Navionics | -100 |
| Raymarine | -100 |
Raymarine Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Raymarine users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Raymarine Customer Loyalty vs. Competitors
Compared to its competitors, Raymarine's Customer Loyalty score is rated right above Garmin International, and is preceded by Navionics.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Navionics | 100% |
| Raymarine | 100% |
| Garmin International | 80% |
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Raymarine Product Quality
1.5/5
Raymarine has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Raymarine Product Information
Raymarine’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- www.raymarine.com
- Company Size
- 201-500 Employees
Raymarine Product Quality vs. Competitors
Compared to its competitors, Raymarine's Product Quality score is rated right above Navionics, and is preceded by Garmin International.
| COMPANY | Product Quality Score | |
|---|---|---|
| Garmin International | 3.6/5 |
| Raymarine | 1.5/5 |
| Navionics | 1.5/5 |
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Raymarine Pricing
Raymarine ROI & Value For Money
1.5/5
Raymarine has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Raymarine Pricing vs. Competitors
Compared to its competitors, Raymarine's ROI score is rated right below Navionics.
| COMPANY | Pricing Score | |
|---|---|---|
| Garmin International | 3.5/5 |
| Navionics | 3.5/5 |
| Raymarine | 1.5/5 |
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Raymarine Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Raymarine Customer Satisfaction vs. Competitors
Compared to its competitors, Raymarine's Customer Satisfaction score is rated right below Navionics.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Garmin International | 63% |
| Navionics | 0% |
| Raymarine | 0% |
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Raymarine Customer Service
1.5/5
Raymarine has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Raymarine's Customer Service
Address
Marine House, Fareham, PO15 5RJ United Kingdom
Website
www.raymarine.com
Raymarine Customer Service vs. Competitors
Compared to its competitors, Raymarine's Customer Service score is rated right below Navionics.
| COMPANY | Customer Service Score | |
|---|---|---|
| Garmin International | 3.3/5 |
| Navionics | 1.5/5 |
| Raymarine | 1.5/5 |
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