0
NPS
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NES Fircroft
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About NES Fircroft's Brand
NES Fircroft is an award winning workforce solutions specialist that provides candidates across the Energy sector. Among its major competitors, NES Fircroft is ranked in 2nd place for NPS while Andela is 1st, and Sogeti is 3rd.
Brand at a Glance
83%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
NES Fircroft Ranking
- #2 / 4 of its competitors
NES Fircroft NPS
NES Fircroft's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether NES Fircroft's customers would recommend using the product based on a scale of -100 to 100.
NES Fircroft Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
NES Fircroft NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 -100 | Jul 2023 | -100 |
Aug 2023 -100 | Aug 2023 | -100 |
Mar 2024 -66 | Mar 2024 | -66 |
Aug 2024 -25 | Aug 2024 | -25 |
Jan 2026 0 | Jan 2026 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NES Fircroft NPS vs. Competitors
Compared to its competitors, NES Fircroft's NPS is rated right above Energi, and is preceded by Andela.
| COMPANY | NPS Score | |
|---|---|---|
 | Andela | 41 |
| NES Fircroft | 0 |
 | Energi | N/A |
 | Fircroft | N/A |
 | Sogeti | -20 |
NES Fircroft Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of NES Fircroft users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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NES Fircroft Customer Loyalty vs. Competitors
Compared to its competitors, NES Fircroft's Customer Loyalty score is rated right above Sogeti, and is preceded by Andela.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Andela | 83% |
| NES Fircroft | 83% |
| Sogeti | 62% |
| Energi | N/A |
| Fircroft | N/A |
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NES Fircroft Product Quality
3.5/5
NES Fircroft has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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NES Fircroft Product Information
NES Fircroft’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.nesfircroft.com
- Company Size
- 1,001-5,000 Employees
Industry
Renewables and Environment
NES Fircroft Product Quality vs. Competitors
Compared to its competitors, NES Fircroft's Product Quality score is rated right above Energi, and is preceded by Sogeti.
| COMPANY | Product Quality Score | |
|---|---|---|
| Andela | 4.1/5 |
| Sogeti | 3.6/5 |
| NES Fircroft | 3.5/5 |
| Energi | N/A |
| Fircroft | N/A |
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NES Fircroft Pricing
NES Fircroft ROI & Value For Money
3.4/5
NES Fircroft has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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NES Fircroft Pricing vs. Competitors
Compared to its competitors, NES Fircroft's ROI score is rated right above Sogeti, and is preceded by Andela.
| COMPANY | Pricing Score | |
|---|---|---|
| Andela | 4.1/5 |
| NES Fircroft | 3.4/5 |
| Sogeti | 3.4/5 |
| Energi | N/A |
| Fircroft | N/A |
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NES Fircroft Customer Satisfaction (CSAT)
NES Fircroft Customer Satisfaction (CSAT) Score
67 / 100
NES Fircroft has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
NES Fircroft Customer Satisfaction vs. Competitors
Compared to its competitors, NES Fircroft's Customer Satisfaction score is rated right above Energi, and is preceded by Sogeti.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Andela | 85% |
| Sogeti | 80% |
| NES Fircroft | 67% |
| Energi | 0% |
| Fircroft | 0% |
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NES Fircroft Customer Service
3.5/5
NES Fircroft has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About NES Fircroft's Customer Service
Address
Station house, Wa141EP United Kingdom
Website
http://www.nesfircroft.com
Phone Number
0161 942 4000
NES Fircroft's Social Links
NES Fircroft Customer Service vs. Competitors
Compared to its competitors, NES Fircroft's Customer Service score is rated right above Sogeti, and is preceded by Andela.
| COMPANY | Customer Service Score | |
|---|---|---|
| Andela | 4.1/5 |
| NES Fircroft | 3.5/5 |
| Sogeti | 3.4/5 |
| Energi | N/A |
| Fircroft | N/A |
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NES Fircroft as an Employer
4.5/5
NES Fircroft has a 4.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
NES Fircroft scored a 0 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of NES Fircroft would recommend the brand to a friend. ENPS measures how likely NES Fircroft employees would recommend working at NES Fircroft to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
