-20
NPS
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Sogeti
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About Sogeti's Brand
Sogeti is a technology and software testing company specializing in infrastructure, application, and engineer services. Among its major competitors, Sogeti is ranked in 5th place for NPS while Acumen Solutions is 1st, and Capgemini is 2nd.
Brand at a Glance
62%
Customer Loyalty
3.6/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
Sogeti Ranking
- #4 / 4 of its competitors
Sogeti NPS
Sogeti's Net Promoter Score (NPS) is a -20 with 35% Promoters, 10% Passives, and 55% Detractors. Net Promoter Score tracks whether Sogeti's customers would recommend using the product based on a scale of -100 to 100.
Sogeti Overall NPS
| 35% | Promoters |
|---|---|
| 10% | Passives |
| 55% | Detractors |
Sogeti NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 0 | Nov 2021 | 0 |
Jan 2022 -17 | Jan 2022 | -17 |
Sep 2022 13 | Sep 2022 | 13 |
Oct 2022 0 | Oct 2022 | 0 |
Nov 2022 10 | Nov 2022 | 10 |
Jan 2023 0 | Jan 2023 | 0 |
Mar 2023 -16 | Mar 2023 | -16 |
Aug 2023 -20 | Aug 2023 | -20 |
Sep 2023 -25 | Sep 2023 | -25 |
Dec 2023 -30 | Dec 2023 | -30 |
Mar 2024 -17 | Mar 2024 | -17 |
Jul 2024 -20 | Jul 2024 | -20 |
How Other Brands Compare
Sogeti is ranked #4 for NPS among its competitors. Acumen Solutions and Capgemini come in first and second, with Collabera coming in at third.
Sogeti |  Capgemini |  Acumen Solutions |  Collabera | |
| Global Ranking | #- | #524 | #- | #- |
| NPS | -20 | 15 | 20 | 12 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $347.42M | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sogeti NPS by Gender
Sogeti's NPS was rated -100 by Male customers on Comparably.
Male
-100
Sogeti's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
Sogeti's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Sogeti NPS by Ethnicity
Sogeti's NPS was rated -100 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander -100 | Asian or Pacific Islander | -100 |
Sogeti NPS by Usage
Sogeti's NPS was rated -67 points by customers who have used Sogeti's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -67 | Less than 1 Year | -67 |
Sogeti NPS vs. Competitors
Compared to its competitors, Sogeti's NPS is rated right below NES Fircroft.
| COMPANY | NPS Score | |
|---|---|---|
| Acumen Solutions | 20 |
| Capgemini | 15 |
| Collabera | 12 |
 | NES Fircroft | 0 |
| Sogeti | -20 |
Sogeti Customer Loyalty
62%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
62% of Sogeti users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sogeti Customer Loyalty Score by Gender
Sogeti's Customer Loyalty score was rated 33 by Male customers on Comparably.
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Male
33%
Yes
Female
N/A
Yes
Sogeti Customer Loyalty Score by Ethnicity
Sogeti's Customer Loyalty score was rated 40% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Sogeti.
40
out of 100
Asian or Pacific Islander
Sogeti Customer Loyalty Score by Usage
Sogeti's Customer Loyalty score was rated 40% by customers who have used Sogeti's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Sogeti Customer Loyalty vs. Competitors
Compared to its competitors, Sogeti's Customer Loyalty score is rated right below Collabera.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| NES Fircroft | 83% |
| Capgemini | 77% |
| Acumen Solutions | 68% |
| Collabera | 68% |
| Sogeti | 62% |
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Sogeti Product Quality
3.6/5
Sogeti has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Sogeti Product Information
Sogeti’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.sogeti.com
- Company Size
- 10,000+ Employees
Industry
Tech
Big Data
Enterprise
SaaS
Quick Insights into Sogeti Product Quality
Sogeti's Product Quality score was rated highest by Asian or Pacific Islander customers.
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Ranked Sogeti Product Quality the Highest
Sogeti Product Quality Score by Gender
Sogeti's Product Quality score was rated 3 by Male customers on Comparably.
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Male
3/5
Female
N/A
Sogeti Product Quality Score by Ethnicity
Sogeti's Product Quality score was rated 3.5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Sogeti.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Sogeti Product Quality Score by Usage
Sogeti's Product Quality score was rated 3.5 stars by customers who have used Sogeti's products/services for Less than 1 Year.
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Sogeti Product Quality vs. Competitors
Compared to its competitors, Sogeti's Product Quality score is rated right above NES Fircroft, and is preceded by Acumen Solutions.
| COMPANY | Product Quality Score | |
|---|---|---|
| Capgemini | 3.7/5 |
| Acumen Solutions | 3.6/5 |
| Sogeti | 3.6/5 |
| NES Fircroft | 3.5/5 |
| Collabera | 3.4/5 |
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Sogeti Pricing
Sogeti ROI & Value For Money
3.4/5
Sogeti has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into Sogeti ROI
Sogeti's ROI score was rated highest by Asian or Pacific Islander customers.
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Ranked Sogeti ROI the Highest
Sogeti ROI Score by Gender
Sogeti's ROI score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Sogeti.
Male
3/5
Female
N/A
Sogeti ROI Score by Ethnicity
Sogeti's ROI score was rated 3.5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Sogeti.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Sogeti ROI Score by Usage
Sogeti's ROI score was rated 2.8 stars by customers who have used Sogeti's products/services for Less than 1 Year.
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Sogeti Pricing vs. Competitors
Compared to its competitors, Sogeti's ROI score is rated right below NES Fircroft.
| COMPANY | Pricing Score | |
|---|---|---|
| Capgemini | 3.8/5 |
| Acumen Solutions | 3.6/5 |
| Collabera | 3.5/5 |
| NES Fircroft | 3.4/5 |
| Sogeti | 3.4/5 |
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Sogeti Customer Satisfaction (CSAT)
Sogeti Customer Satisfaction (CSAT) Score
80 / 100
Sogeti has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
47%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sogeti Customer Satisfaction
Sogeti's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers.
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Ranked Sogeti Customer Satisfaction the Highest
Sogeti Customer Satisfaction Score by Gender
Sogeti's Customer Satisfaction score was rated 75 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Sogeti.
75 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 75% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Sogeti Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Sogeti's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Sogeti.
100 / 100
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Sogeti Customer Satisfaction vs. Competitors
Compared to its competitors, Sogeti's Customer Satisfaction score is rated right above Capgemini.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Sogeti | 80% |
| Capgemini | 69% |
| Acumen Solutions | 67% |
| NES Fircroft | 67% |
| Collabera | 60% |
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Sogeti Customer Service
3.4/5
Sogeti has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Sogeti's Customer Service
Address
10100 Innovation Drive, Suite 200, Dayton, OH 45342
Website
http://www.sogeti.com
Phone Number
1-937- 291-8100
Sogeti's Social Links
Quick Insights into Sogeti Customer Service
Sogeti's Customer Service score was rated highest by Asian or Pacific Islander customers.
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Ranked Sogeti Customer Service the Highest
Sogeti Customer Service Score by Gender
Sogeti's Customer Service score was rated 3.1 by Male customers on Comparably.
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Male
3.1/5
Female
N/A
Sogeti Customer Service Score by Ethnicity
Sogeti's Customer Service score was rated 3.6 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Sogeti.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Sogeti Customer Service Score by Usage
Sogeti's Customer Service score was rated 3 stars by customers who have used Sogeti's products/services for Less than 1 Year.
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Sogeti Customer Service vs. Competitors
Compared to its competitors, Sogeti's Customer Service score is rated right below NES Fircroft.
| COMPANY | Customer Service Score | |
|---|---|---|
| Capgemini | 3.8/5 |
| Acumen Solutions | 3.5/5 |
| Collabera | 3.5/5 |
| NES Fircroft | 3.5/5 |
| Sogeti | 3.4/5 |
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Consumer vs. Employees
Sogeti scored a -20 for Net Promoter Score and a 5 for Employee Net Promoter Score. NPS gauges how likely a customer of Sogeti would recommend the brand to a friend. ENPS measures how likely Sogeti employees would recommend working at Sogeti to a friend.
Net Promoter Score
-20
NPS Score
| 35% | Promoters |
|---|---|
| 10% | Passive |
| 55% | Detractors |
Employee Net Promoter Score
5
eNPS Score
| 42% | Promoters |
|---|---|
| 21% | Passive |
| 37% | Detractors |
