Collabera NPS & Customer Reviews

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Collabera

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Collabera

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About Collabera's Brand

In our relentless pursuit of greatness, we're dedicated to developing individuals, building elite teams, and cultivating an uncommon culture of unity and care. As providers of digital talent solutions, we aim to positively impact business and communities globally. Among its major competitors, Collabera is ranked in 4th place for NPS while Kforce is 1st, and Insight Global is 2nd.

Brand at a Glance

68%

Customer Loyalty

3.4/5

Product Quality

3.5/5

Pricing

3.5/5

Customer Service

Collabera Ranking

^#4 / 4 of its competitors

Collabera NPS

Collabera's Net Promoter Score (NPS) is a 12 with 51% Promoters, 10% Passives, and 39% Detractors. Net Promoter Score tracks whether Collabera's customers would recommend using the product based on a scale of -100 to 100.

Collabera Overall NPS

NPS

51%	Promoters
10%	Passives
39%	Detractors

Collabera NPS Trend

-100

-50

100

Summary	Date	Score
Apr 2024 4	Apr 2024	4
Jun 2024 2	Jun 2024	2
Jul 2024 3	Jul 2024	3
Aug 2024 13	Aug 2024	13
Sep 2024 15	Sep 2024	15
Oct 2024 15	Oct 2024	15
Jan 2025 13	Jan 2025	13
Feb 2025 12	Feb 2025	12
Apr 2025 12	Apr 2025	12
May 2025 10	May 2025	10
Aug 2025 12	Aug 2025	12
Sep 2025 10	Sep 2025	10

How Other Brands Compare

Collabera is ranked #4 for NPS among its competitors. Kforce and Insight Global come in first and second, with Toptal coming in at third.

	Collabera	Toptal	Insight Global	Kforce
Global Ranking	#-	#550	#582	#-
NPS	12	15	37	50
Social Sentiment Calculated by analyzing social media and other online mentions	-	-	Neutral	Neutral
Valuation Updated every 24 hours for public companies	-	-	$3.37B	$1.26B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Collabera NPS by Gender

Female customers rated Collabera's NPS 48 points higher than Male customers.

Male

Collabera's NPS was rated 52 by Male customers on Comparably.

71%

Promoters

10%

Passives

19%

Detractors

Female

100

Collabera's NPS was rated 100 by Female customers on Comparably.

100%

Promoters

Passives

Detractors

Collabera NPS by Ethnicity

Collabera's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 56	Caucasian	56
Hispanic or Latino 100	Hispanic or Latino	100
African American/Black 67	African American/Black	67
Asian or Pacific Islander 62	Asian or Pacific Islander	62
Other 20	Other	20

Collabera NPS by Age

Collabera's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.

100

Summary

Age

Promoters

Passives

Detractors

18-25

67%

33%

26-30

100%

31-35

78%

22%

41-45

66%

17%

46-50

66%

17%

51-55

67%

33%

Collabera NPS by Usage

Collabera's NPS was rated the highest by customers who have used Collabera's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 34	Less than 1 Year	34
1 to 2 Years 91	1 to 2 Years	91
2 to 5 Years 37	2 to 5 Years	37

Collabera NPS vs. Competitors

Compared to its competitors, Collabera's NPS is rated right above TEKsystems, and is preceded by Toptal.

COMPANY		NPS Score
	Kforce	50
	Insight Global	37
	Toptal	15
	Collabera	12
	TEKsystems	-3

Collabera Customer Reviews

Out of the 5 Collabera customer reviews 5 were positive and 0 were constructive. Collabera customer reviews reflect that all customers have a favorable experience using the products/services of the company.

Collabera Customer Loyalty

68%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

68% of Collabera users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

68%

32%

Collabera Customer Loyalty Score by Gender

Female customers rated Collabera's Customer Loyalty score 13% higher than Male customers.

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Male

73%

Yes

Female

86%

Yes

Collabera Customer Loyalty Score by Ethnicity

Collabera's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.

% who answered "Yes"

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out of 100

Caucasian

100

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

Collabera Customer Loyalty Score by Age

Collabera's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 26-30.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Collabera.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 70%	18-25	70%
26-30 33%	26-30	33%
31-35 80%	31-35	80%
41-45 55%	41-45	55%
46-50 85%	46-50	85%
51-55 100%	51-55	100%

Collabera Customer Loyalty Score by Usage

Collabera's Customer Loyalty score was rated the highest by customers who have used Collabera's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	55%
1 to 2 Years	75%
2 to 5 Years	78%

Collabera Customer Loyalty Score by Industry

Collabera's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech	74%
Aerospace and Aviation	40%

Collabera Customer Loyalty vs. Competitors

Compared to its competitors, Collabera's Customer Loyalty score is rated right below TEKsystems.

COMPANY		Customer Loyalty Score
	Kforce	82%
	Insight Global	79%
	Toptal	72%
	TEKsystems	71%
	Collabera	68%

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Collabera Product Quality

3.4/5

Collabera has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.

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Collabera Product Information

Collabera’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Collabera's product the highest. Reviewers from the Aerospace and Aviation industry rated Collabera the lowest at 3.1.

Website: http://www.collabera.com

Company Size: 5,001-10,000 Employees

Industry

Staffing and Recruiting

Quick Insights into Collabera Product Quality

Collabera's Product Quality score was rated highest by Female customers, and rated lowest by customers who have used Collabera's products/services for Less than 1 Year.

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Ranked Collabera Product Quality the Highest

Female	4.8
26-30	4.5
Hispanic or Latino	4.5

Ranked Collabera Product Quality the Lowest

51-55	3.1
Aerospace and Aviation	3.1
Less than 1 Year	3.1

Collabera Product Quality Score by Gender

Female customers rated Collabera's Product Quality score 1.1 stars higher than Male customers.

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Male

3.7/5

Female

4.8/5

Collabera Product Quality Score by Ethnicity

Collabera's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 4	Caucasian	4
Hispanic or Latino 4.5	Hispanic or Latino	4.5
African American/Black 4.3	African American/Black	4.3
Asian or Pacific Islander 3.9	Asian or Pacific Islander	3.9
Other 3.2	Other	3.2

Collabera Product Quality Score by Age

Collabera's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.

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Summary	Age	Score
18-25 3.5	18-25	3.5
26-30 4.5	26-30	4.5
31-35 4	31-35	4
41-45 3.3	41-45	3.3
46-50 4.2	46-50	4.2
51-55 3.1	51-55	3.1

Collabera Product Quality Score by Usage

Collabera's Product Quality score was rated the highest by customers who have used Collabera's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.1
1 to 2 Years	4.4
2 to 5 Years	3.7

Collabera Product Quality Score by Industry

Collabera's Product Quality score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech	3.9
Aerospace and Aviation	3.1

Collabera Product Quality vs. Competitors

Compared to its competitors, Collabera's Product Quality score is rated right above TEKsystems, and is preceded by Toptal.

COMPANY		Product Quality Score
	Insight Global	4.2/5
	Kforce	4/5
	Toptal	3.9/5
	Collabera	3.4/5
	TEKsystems	3.3/5

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Collabera Pricing

Collabera ROI & Value For Money

3.5/5

Collabera has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.

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Collabera Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Tech industry think that they had the lowest ROI from Collabera.

Quick Insights into Collabera ROI

Collabera's ROI score was rated highest by Female customers, and rated lowest by Other customers.

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Ranked Collabera ROI the Highest

Female	4.8
1 to 2 Years	4.6
Aerospace and Aviation	4.6

Ranked Collabera ROI the Lowest

18-25	3.5
Less than 1 Year	3.5
Other	3.3

Collabera ROI Score by Gender

Female customers rated Collabera's ROI score 0.9 stars higher than Male customers.

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Male

3.9/5

Female

4.8/5

Collabera ROI Score by Ethnicity

Collabera's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 4	Caucasian	4
Hispanic or Latino 4.6	Hispanic or Latino	4.6
African American/Black 4	African American/Black	4
Asian or Pacific Islander 4.1	Asian or Pacific Islander	4.1
Other 3.3	Other	3.3

Collabera ROI Score by Age

Collabera's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.

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Summary	Age	Score
18-25 3.5	18-25	3.5
26-30 4.4	26-30	4.4
31-35 4	31-35	4
41-45 4	41-45	4
46-50 4	46-50	4
51-55 3.6	51-55	3.6

Collabera ROI Score by Usage

Collabera's ROI score was rated the highest by customers who have used Collabera's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.5
1 to 2 Years	4.6
2 to 5 Years	3.8

Collabera ROI Score by Industry

Collabera's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.

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Tech	3.9
Aerospace and Aviation	4.6

Collabera Pricing vs. Competitors

Compared to its competitors, Collabera's ROI score is rated right below TEKsystems.

COMPANY		Pricing Score
	Insight Global	4.2/5
	Kforce	3.9/5
	Toptal	3.9/5
	TEKsystems	3.6/5
	Collabera	3.5/5

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Collabera Customer Satisfaction (CSAT)

Collabera Customer Satisfaction (CSAT) Score

60 / 100

Collabera has an overall Customer Satisfaction score of 60 rated by its users and customers.

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Very Satisfied	39%
Satisfied	21%
Neither Satisfied nor Dissatisfied	12%
Dissatisfied	12%
Very Dissatisfied	16%

Very Satisfied

39%

Satisfied

21%

Neither Satisfied nor Dissatisfied

12%

Dissatisfied

12%

Very Dissatisfied

16%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Collabera Customer Satisfaction

Collabera's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers from the Aerospace and Aviation industry.

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Ranked Collabera Customer Satisfaction the Highest

26-30	100%
Female	100%
1 to 2 Years	89%

Ranked Collabera Customer Satisfaction the Lowest

Other	50%
41-45	40%
Aerospace and Aviation	33%

Collabera Customer Satisfaction Score by Gender

Female customers rated Collabera's Customer Satisfaction score 35 points higher than Male customers.

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65 / 100

Male

	Very Satisfied	41%
	Satisfied	24%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	17%
	Very Dissatisfied	18%

100 / 100

Female

	Very Satisfied	90%
	Satisfied	10%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	0%

Collabera Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Collabera's Customer Satisfaction (CSAT) score was rated 78% according to Caucasian users and customers.

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78 / 100

Very Satisfied	78%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	22%

Very Satisfied

78%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

22%

CSAT according to African American/Black

Collabera's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.

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67 / 100

Very Satisfied	33%
Satisfied	34%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	33%
Very Dissatisfied	0%

Very Satisfied

33%

Satisfied

34%

Neither Satisfied nor Dissatisfied

Dissatisfied

33%

Very Dissatisfied

CSAT according to Asian or Pacific Islander

Collabera's Customer Satisfaction (CSAT) score was rated 80% according to Asian or Pacific Islander users and customers.

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80 / 100

Very Satisfied	60%
Satisfied	20%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	10%
Very Dissatisfied	10%

Very Satisfied

60%

Satisfied

20%

Neither Satisfied nor Dissatisfied

Dissatisfied

10%

Very Dissatisfied

10%

CSAT according to Other

Collabera's Customer Satisfaction (CSAT) score was rated 50% according to Other users and customers.

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50 / 100

Very Satisfied	25%
Satisfied	25%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	25%
Very Dissatisfied	25%

Very Satisfied

25%

Satisfied

25%

Neither Satisfied nor Dissatisfied

Dissatisfied

25%

Very Dissatisfied

25%

Collabera Customer Satisfaction Score by Age

Collabera's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.

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100

Breakdown

Age

Score

18-25

67%

26-30

100%

31-35

86%

41-45

40%

46-50

75%

51-55

67%

Collabera Customer Satisfaction Score by Usage

Collabera's Customer Satisfaction score was rated the highest by customers who have used Collabera's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	63
1 to 2 Years	89
2 to 5 Years	57

Collabera Customer Satisfaction Score by Industry

Collabera's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.

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{
	"title": "Collabera Customer Satisfaction Score by Industry",
	"text": "Collabera's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.",
	"bars": [
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			"label": "Tech",
			"groupId": 104,
			"score": 72,
			"stars": 0,
			"csatScore": 72,
			"text": "Collabera's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 72
		},
		{
			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 33,
			"stars": 0,
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			"scoreClassName": "",
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Tech	72
Aerospace and Aviation	33

Collabera Customer Satisfaction vs. Competitors

Compared to its competitors, Collabera's Customer Satisfaction score is rated right below TEKsystems.

COMPANY		Customer Satisfaction (CSAT) Score
	Insight Global	83%
	Toptal	78%
	Kforce	75%
	TEKsystems	62%
	Collabera	60%

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Collabera Customer Service

3.5/5

Collabera has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.

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About Collabera's Customer Service

Address

110 Allen Road, Basking Ridge, NJ 07920

Website

http://www.collabera.com

Phone Number

--------------

Collabera's Social Links

Quick Insights into Collabera Customer Service

Collabera's Customer Service score was rated highest by Female customers, and rated lowest by Other customers.

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Ranked Collabera Customer Service the Highest

Female	4.8
Aerospace and Aviation	4.6
Hispanic or Latino	4.6

Ranked Collabera Customer Service the Lowest

51-55	3.5
Less than 1 Year	3.2
Other	3.1

Collabera Customer Service Score by Gender

Female customers rated Collabera's Customer Service score 1 stars higher than Male customers.

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Male

3.8/5

Female

4.8/5

Collabera Customer Service Score by Ethnicity

Collabera's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Collabera.

100

Summary	Ethnicity	Customer Service Score
Caucasian 4	Caucasian	4
Hispanic or Latino 4.6	Hispanic or Latino	4.6
African American/Black 4	African American/Black	4
Asian or Pacific Islander 4.1	Asian or Pacific Islander	4.1
Other 3.1	Other	3.1

Collabera Customer Service Score by Age

Collabera's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Collabera.

100

Summary	Age	Customer Service Score
18-25 3.5	18-25	3.5
26-30 4.2	26-30	4.2
31-35 4	31-35	4
41-45 3.9	41-45	3.9
46-50 4	46-50	4
51-55 3.5	51-55	3.5

Collabera Customer Service Score by Usage

Collabera's Customer Service score was rated the highest by customers who have used Collabera's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.2
1 to 2 Years	4.5
2 to 5 Years	3.6

Collabera Customer Service Score by Industry

Collabera's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.

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Tech	3.8
Aerospace and Aviation	4.6

Collabera Customer Service vs. Competitors

Compared to its competitors, Collabera's Customer Service score is rated right below TEKsystems.

COMPANY		Customer Service Score
	Insight Global	4.2/5
	Kforce	4/5
	Toptal	3.8/5
	TEKsystems	3.5/5
	Collabera	3.5/5

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Collabera as an Employer

4.8/5

Collabera has a 4.8/5 stars for its overall company culture rated by their employees

top

CEO of Collabera

Dhar Patadia

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Collabera scored a 12 for Net Promoter Score and a 56 for Employee Net Promoter Score. NPS gauges how likely a customer of Collabera would recommend the brand to a friend. ENPS measures how likely Collabera employees would recommend working at Collabera to a friend.

Net Promoter Score

NPS Score

51%	Promoters
10%	Passive
39%	Detractors

Employee Net Promoter Score

eNPS Score

70%	Promoters
16%	Passive
14%	Detractors

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