22
NPS
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Netchex
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About Netchex's Brand
"Netchex offers payroll solutions, human resource and benefit administrative services." Among its major competitors, Netchex is ranked in 1st place for NPS while ADP is 2nd, and Paychex is 3rd.
Brand at a Glance
86%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
2.9/5
Customer Service
Netchex Ranking
- #1 / 4 of its competitors
Netchex NPS
Netchex's Net Promoter Score (NPS) is a 22 with 57% Promoters, 8% Passives, and 35% Detractors. Net Promoter Score tracks whether Netchex's customers would recommend using the product based on a scale of -100 to 100.
Netchex Overall NPS
| 57% | Promoters |
|---|---|
| 8% | Passives |
| 35% | Detractors |
Netchex NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 31 | Jan 2023 | 31 |
Feb 2023 33 | Feb 2023 | 33 |
Apr 2023 30 | Apr 2023 | 30 |
May 2023 28 | May 2023 | 28 |
Jul 2023 30 | Jul 2023 | 30 |
Oct 2023 32 | Oct 2023 | 32 |
Jan 2024 29 | Jan 2024 | 29 |
Feb 2024 27 | Feb 2024 | 27 |
Mar 2024 27 | Mar 2024 | 27 |
May 2024 23 | May 2024 | 23 |
Sep 2024 20 | Sep 2024 | 20 |
Dec 2025 22 | Dec 2025 | 22 |
How Other Brands Compare
Netchex is ranked first for NPS among its competitors. ADP and Paychex come in second and third, with Aurico coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Netchex NPS by Gender
Male customers rated Netchex's NPS 40 points higher than Female customers.
Male
-20
Netchex's NPS was rated -20 by Male customers on Comparably.
40%
Promoters
0%
Passives
60%
Detractors
Female
-60
Netchex's NPS was rated -60 by Female customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
Netchex NPS by Ethnicity
Netchex's NPS was rated -50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
Netchex NPS by Usage
Netchex's NPS was rated the highest by customers who have used Netchex's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 80 | Less than 1 Year | 80 |
1 to 2 Years -30 | 1 to 2 Years | -30 |
2 to 5 Years 30 | 2 to 5 Years | 30 |
5 to 10 Years 75 | 5 to 10 Years | 75 |
Netchex Customer Reviews
Out of the 2 Netchex customer reviews 1 was positive and 1 was constructive. Netchex customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Netchex Customer Loyalty
86%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
86% of Netchex users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Netchex Customer Loyalty Score by Gender
Netchex's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
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Male
100%
Yes
Female
100%
Yes
Netchex Customer Loyalty Score by Ethnicity
Netchex's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Netchex.
100
out of 100
Caucasian
Netchex Customer Loyalty Score by Usage
Netchex's Customer Loyalty score was rated 100% by customers who have used Netchex's products/services for 1 to 2 Years.
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Netchex Customer Loyalty vs. Competitors
Compared to its competitors, Netchex's Customer Loyalty score is rated right above Paychex.
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Netchex Product Quality
3.8/5
Netchex has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Netchex Product Information
Netchex serves markets in the United States. Netchex supports iOS and Web devices and offers products for small and medium sized businesses.
Netchex’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://NetchexOnline.com
- Company Size
- 51-200 Employees
Industry
Tech
Professional Services
Business Services
Languages Supported
English
Product Type
Human Resources (HR) Software
Payroll Software
Quick Insights into Netchex Product Quality
Netchex's Product Quality score was rated highest by customers who have used Netchex's products/services for 2 to 5 Years, and rated lowest by Male customers.
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Ranked Netchex Product Quality the Highest
Ranked Netchex Product Quality the Lowest
Netchex Product Quality Score by Gender
Netchex's Product Quality score was rated 2.3 by both Female and Male customers on Comparably.
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Male
2.3/5
Female
2.3/5
Netchex Product Quality Score by Ethnicity
Netchex's Product Quality score was rated 1.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Netchex.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Netchex Product Quality Score by Usage
Netchex's Product Quality score was rated the highest by customers who have used Netchex's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Netchex Product Quality vs. Competitors
Compared to its competitors, Netchex's Product Quality score is rated right above ADP.
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VS
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Netchex Pricing
Netchex ROI & Value For Money
3.7/5
Netchex has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Netchex Pricing Plans
Netchex has a pricing structure that accommodates small and medium businesses.
Who Uses Netchex?
Small Businesses
Medium Businesses
Quick Insights into Netchex ROI
Netchex's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Netchex ROI the Highest
Ranked Netchex ROI the Lowest
Netchex ROI Score by Gender
Male customers rated Netchex's ROI score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Netchex.
Male
2.5/5
Female
2.2/5
Netchex ROI Score by Ethnicity
Netchex's ROI score was rated 1.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Netchex.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Netchex ROI Score by Usage
Netchex's ROI score was rated 1.5 stars by customers who have used Netchex's products/services for 1 to 2 Years.
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Netchex Pricing vs. Competitors
Compared to its competitors, Netchex's ROI score is rated right above ADP.
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VS
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Netchex Customer Satisfaction (CSAT)
Netchex Customer Satisfaction (CSAT) Score
35 / 100
Netchex has an overall Customer Satisfaction score of 35 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
6%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
18%
Very Dissatisfied
41%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Netchex Customer Satisfaction
Netchex's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Netchex Customer Satisfaction the Highest
Ranked Netchex Customer Satisfaction the Lowest
Netchex Customer Satisfaction Score by Gender
Male customers rated Netchex's Customer Satisfaction score 20 points higher than Female customers.
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40 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 40% |
20 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 60% |
Netchex Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Netchex's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
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25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
12%
Very Dissatisfied
63%
Netchex Customer Satisfaction Score by Usage
Netchex's Customer Satisfaction score was rated 0 points by customers who have used Netchex's products/services for 1 to 2 Years.
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Netchex Customer Satisfaction vs. Competitors
Compared to its competitors, Netchex's Customer Satisfaction score is rated right above Paychex, and is preceded by ADP.
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Netchex Customer Service
2.9/5
Netchex has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Netchex's Customer Service
Address
Mandeville, LA
Website
http://NetchexOnline.com
Quick Insights into Netchex Customer Service
Netchex's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Netchex Customer Service the Highest
Ranked Netchex Customer Service the Lowest
Netchex Customer Service Score by Gender
Male customers rated Netchex's Customer Service score 0.5 stars higher than Female customers.
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Male
2.3/5
Female
1.8/5
Netchex Customer Service Score by Ethnicity
Netchex's Customer Service score was rated 1.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Netchex.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Netchex Customer Service Score by Usage
Netchex's Customer Service score was rated 1.5 stars by customers who have used Netchex's products/services for 1 to 2 Years.
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Netchex Customer Service vs. Competitors
Compared to its competitors, Netchex's Customer Service score is rated right above ADP.
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Netchex as an Employer
3.8/5
Netchex has a 3.8/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Netchex scored a 22 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of Netchex would recommend the brand to a friend. ENPS measures how likely Netchex employees would recommend working at Netchex to a friend.
Net Promoter Score
22
NPS Score
| 57% | Promoters |
|---|---|
| 8% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 45% | Promoters |
|---|---|
| 19% | Passive |
| 36% | Detractors |
