-73
NPS
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Neustar, Inc.
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About Neustar, Inc. Brand
Through Connection Science, we have the deepest understanding of connecting people, places, and things. Among its major competitors, Neustar, Inc. is ranked in 3rd place for NPS while V12 Group is 1st, and Adobe is 2nd.
Brand at a Glance
45%
Customer Loyalty
2.4/5
Product Quality
2.3/5
Pricing
2.2/5
Customer Service
Neustar, Inc. Ranking
- #3 / 4 of its competitors
Neustar, Inc. NPS
Neustar, Inc.'s Net Promoter Score (NPS) is a -73 with 9% Promoters, 9% Passives, and 82% Detractors. Net Promoter Score tracks whether Neustar, Inc.'s customers would recommend using the product based on a scale of -100 to 100.
Neustar, Inc. Overall NPS
| 9% | Promoters |
|---|---|
| 9% | Passives |
| 82% | Detractors |
Neustar, Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 -100 | Jun 2020 | -100 |
Mar 2021 -100 | Mar 2021 | -100 |
Apr 2021 -33 | Apr 2021 | -33 |
May 2021 -25 | May 2021 | -25 |
Jun 2021 -40 | Jun 2021 | -40 |
Dec 2021 -51 | Dec 2021 | -51 |
Feb 2022 -57 | Feb 2022 | -57 |
Jun 2022 -66 | Jun 2022 | -66 |
Aug 2022 -70 | Aug 2022 | -70 |
Dec 2022 -72 | Dec 2022 | -72 |
How Other Brands Compare
Neustar, Inc. is ranked third for NPS among its competitors. V12 Group and Adobe come in first and second, with Illuminet Holdings coming in at #4.
Neustar, Inc. |  Adobe |  V12 Group |  Illuminet Holdings | |
| Global Ranking | #- | #66 | #- | #- |
| NPS | -73 | 24 | 100 | - |
| Valuation Updated every 24 hours for public companies | - | $228.04B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Neustar, Inc. NPS by Gender
Neustar, Inc.'s NPS was rated -100 by Male customers on Comparably.
Male
-100
Neustar, Inc.'s NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
Neustar, Inc.'s NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Neustar, Inc. NPS by Usage
Neustar, Inc.'s NPS was rated -100 points by customers who have used Neustar, Inc.'s products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -100 | 1 to 2 Years | -100 |
Neustar, Inc. NPS vs. Competitors
Compared to its competitors, Neustar, Inc.'s NPS is rated right below Virtual Graffiti.
| COMPANY | NPS Score | |
|---|---|---|
| V12 Group | 100 |
| Adobe | 24 |
 | Virtual Graffiti | N/A |
| Neustar, Inc. | -73 |
Neustar, Inc. Customer Loyalty
45%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
45% of Neustar, Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Neustar, Inc. Customer Loyalty Score by Gender
Neustar, Inc.'s Customer Loyalty score was rated 10 by Male customers on Comparably.
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Male
10%
Yes
Female
N/A
Yes
Neustar, Inc. Customer Loyalty Score by Usage
Neustar, Inc.'s Customer Loyalty score was rated 40% by customers who have used Neustar, Inc.'s products/services for 1 to 2 Years.
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Neustar, Inc. Customer Loyalty Score by Industry
Neustar, Inc.'s Customer Loyalty score was rated 33% by Tech industry customers.
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Neustar, Inc. Customer Loyalty vs. Competitors
Compared to its competitors, Neustar, Inc.'s Customer Loyalty score is rated right above V12 Group, and is preceded by Adobe.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Adobe | 75% |
| Neustar, Inc. | 45% |
| V12 Group | N/A |
| Virtual Graffiti | N/A |
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Neustar, Inc. Product Quality
2.4/5
Neustar, Inc. has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
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Neustar, Inc. Product Information
Neustar, Inc.’s product quality score is a 2.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Neustar, Inc.'s product the highest.
- Website
- https://www.home.neustar/
- Company Size
- 10,000+ Employees
Industry
Tech
AdTech
Analytics
SaaS
Product Type
Shopping Cart Software
Mobile Marketing Software
Advertising Software
Managed Service Providers (MSP) Software
Quick Insights into Neustar, Inc. Product Quality
Neustar, Inc.'s Product Quality score was rated highest by customers who have used Neustar, Inc.'s products/services for 1 to 2 Years.
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Ranked Neustar, Inc. Product Quality the Highest
Neustar, Inc. Product Quality Score by Gender
Neustar, Inc.'s Product Quality score was rated 2.3 by Male customers on Comparably.
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Male
2.3/5
Female
N/A
Neustar, Inc. Product Quality Score by Usage
Neustar, Inc.'s Product Quality score was rated 2.3 stars by customers who have used Neustar, Inc.'s products/services for 1 to 2 Years.
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Neustar, Inc. Product Quality Score by Industry
Neustar, Inc.'s Product Quality score was rated 1.9 stars by Tech industry customers.
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Neustar, Inc. Product Quality vs. Competitors
Compared to its competitors, Neustar, Inc.'s Product Quality score is rated right above Virtual Graffiti, and is preceded by Adobe.
| COMPANY | Product Quality Score | |
|---|---|---|
| V12 Group | 5/5 |
| Adobe | 3.9/5 |
| Neustar, Inc. | 2.4/5 |
| Virtual Graffiti | 1.5/5 |
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Neustar, Inc. Pricing
Neustar, Inc. ROI & Value For Money
2.3/5
Neustar, Inc. has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
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Neustar, Inc. Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Neustar, Inc. ROI
Neustar, Inc.'s ROI score was rated highest by customers who have used Neustar, Inc.'s products/services for 1 to 2 Years.
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Ranked Neustar, Inc. ROI the Highest
Neustar, Inc. ROI Score by Gender
Neustar, Inc.'s ROI score was rated 1.8 by Male customers on Comparably.
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Male
1.8/5
Female
N/A
Neustar, Inc. ROI Score by Usage
Neustar, Inc.'s ROI score was rated 1.8 stars by customers who have used Neustar, Inc.'s products/services for 1 to 2 Years.
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Neustar, Inc. ROI Score by Industry
Neustar, Inc.'s ROI score was rated 1.5 stars by Tech industry customers.
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Neustar, Inc. Pricing vs. Competitors
Compared to its competitors, Neustar, Inc.'s ROI score is rated right above V12 Group, and is preceded by Adobe.
| COMPANY | Pricing Score | |
|---|---|---|
| Adobe | 3.6/5 |
| Neustar, Inc. | 2.3/5 |
| V12 Group | N/A |
| Virtual Graffiti | N/A |
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Neustar, Inc. Customer Satisfaction (CSAT)
Neustar, Inc. Customer Satisfaction (CSAT) Score
20 / 100
Neustar, Inc. has an overall Customer Satisfaction score of 20 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
20%
Neither Satisfied nor Dissatisfied
60%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Neustar, Inc. Customer Satisfaction
Neustar, Inc.'s Customer Satisfaction score was rated highest by customers who have used Neustar, Inc.'s products/services for 1 to 2 Years.
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Ranked Neustar, Inc. Customer Satisfaction the Highest
Neustar, Inc. Customer Satisfaction Score by Usage
Neustar, Inc.'s Customer Satisfaction score was rated 33 points by customers who have used Neustar, Inc.'s products/services for 1 to 2 Years.
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Neustar, Inc. Customer Satisfaction Score by Industry
Neustar, Inc.'s Customer Satisfaction score was rated 33 points by Tech industry customers.
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}Neustar, Inc. Customer Satisfaction vs. Competitors
Compared to its competitors, Neustar, Inc.'s Customer Satisfaction score is rated right above V12 Group, and is preceded by Adobe.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Adobe | 57% |
| Neustar, Inc. | 20% |
| V12 Group | 0% |
| Virtual Graffiti | 0% |
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Neustar, Inc. Customer Service
2.2/5
Neustar, Inc. has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About Neustar, Inc.'s Customer Service
Address
Sterling, VA 20166
Website
https://www.home.neustar/
Phone Number
(571) 434-5400
Neustar, Inc.'s Social Links
Quick Insights into Neustar, Inc. Customer Service
Neustar, Inc.'s Customer Service score was rated highest by customers who have used Neustar, Inc.'s products/services for 1 to 2 Years.
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Ranked Neustar, Inc. Customer Service the Highest
Neustar, Inc. Customer Service Score by Gender
Neustar, Inc.'s Customer Service score was rated 1.8 by Male customers on Comparably.
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Male
1.8/5
Female
N/A
Neustar, Inc. Customer Service Score by Usage
Neustar, Inc.'s Customer Service score was rated 1.8 stars by customers who have used Neustar, Inc.'s products/services for 1 to 2 Years.
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Neustar, Inc. Customer Service Score by Industry
Neustar, Inc.'s Customer Service score was rated 1.5 stars by Tech industry customers.
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Neustar, Inc. Customer Service vs. Competitors
Compared to its competitors, Neustar, Inc.'s Customer Service score is rated right above Virtual Graffiti, and is preceded by Adobe.
| COMPANY | Customer Service Score | |
|---|---|---|
| V12 Group | 5/5 |
| Adobe | 3.6/5 |
| Neustar, Inc. | 2.2/5 |
| Virtual Graffiti | N/A |
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Neustar, Inc. as an Employer
2.6/5
Neustar, Inc. has a 2.6/5 stars for its overall company culture rated by their employees
bottom
15%
CEO of Neustar, Inc.
In the Bottom 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Neustar, Inc. scored a -73 for Net Promoter Score and a -26 for Employee Net Promoter Score. NPS gauges how likely a customer of Neustar, Inc. would recommend the brand to a friend. ENPS measures how likely Neustar, Inc. employees would recommend working at Neustar, Inc. to a friend.
Net Promoter Score
-73
NPS Score
| 9% | Promoters |
|---|---|
| 9% | Passive |
| 82% | Detractors |
Employee Net Promoter Score
-26
eNPS Score
| 17% | Promoters |
|---|---|
| 40% | Passive |
| 43% | Detractors |
