100
NPS
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V12 Group
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About V12 Group's Brand
V12 Group is a premium data provider. Among its major competitors, V12 Group is ranked in 1st place for NPS while Percolate is 2nd, and Adobe is 3rd.
Brand at a Glance
5/5
Product Quality
5/5
Customer Service
V12 Group Ranking
- #1 / 4 of its competitors
V12 Group NPS
V12 Group's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether V12 Group's customers would recommend using the product based on a scale of -100 to 100.
V12 Group Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
V12 Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
V12 Group Product Quality
5/5
V12 Group has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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V12 Group Product Information
V12 Group serves markets in the United States. V12 Group supports Web devices and offers products for small and medium sized businesses.
V12 Group’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.v12groupinc.com
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
Big Data
Business Services
Consumer Services
Enterprise
SaaS
Languages Supported
English
Product Type
Email Marketing Software
Marketing Automation Software
V12 Group Product Quality vs. Competitors
Compared to its competitors, V12 Group's Product Quality score is rated right above Percolate.
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VS
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V12 Group Customer Service
5/5
V12 Group has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About V12 Group's Customer Service
Address
141 W. Front St, Suite 410, Wesley Chapel, FL
Website
http://www.v12groupinc.com
Phone Number
(732) 842-1001
V12 Group Customer Service vs. Competitors
Compared to its competitors, V12 Group's Customer Service score is rated right above Percolate.
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Consumer vs. Employees
V12 Group scored a 100 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of V12 Group would recommend the brand to a friend. ENPS measures how likely V12 Group employees would recommend working at V12 Group to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
