38
NPS
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Percolate
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About Percolate's Brand
The System of Record for Marketing Among its major competitors, Percolate is ranked in 2nd place for NPS while Contently is 1st, and Curata is 3rd.Their current valuation is $300.00M
Brand at a Glance
4/5
Product Quality
3.9/5
Pricing
3.7/5
Customer Service
Percolate Ranking
- #2 / 4 of its competitors
Percolate NPS
Percolate's Net Promoter Score (NPS) is a 38 with 57% Promoters, 24% Passives, and 19% Detractors. Net Promoter Score tracks whether Percolate's customers would recommend using the product based on a scale of -100 to 100.
Percolate Overall NPS
| 57% | Promoters |
|---|---|
| 24% | Passives |
| 19% | Detractors |
Percolate NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 38 | Aug 2020 | 38 |
How Other Brands Compare
Percolate is ranked second for NPS among its competitors. Contently and Hootsuite come in first and third, with Sprinklr coming in at #4. Among those competitors, it is the lowest valued company behind Hootsuite.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Percolate NPS by Usage
Percolate's NPS was rated the highest by customers who have used Percolate's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -25 | Less than 1 Year | -25 |
1 to 2 Years 61 | 1 to 2 Years | 61 |
Percolate Product Quality
4/5
Percolate has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Percolate Product Information
Percolate serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Percolate supports iOS, Web, and Android devices and offers products for large sized businesses.
Percolate’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Marketing, Advertising and Research industry rated Percolate's product the highest. Reviewers from the Real Estate industry rated Percolate the lowest at 3.
- Website
- http://percolate.com
- Company Size
- 201-500 Employees
Industry
Tech
AdTech
Analytics
Content
Enterprise
Media
Productivity
SaaS
Languages Supported
English
Arabic
Chinese (Traditional)
Dutch
French
German
Indonesian
Portuguese
Spanish
Thai
Chinese (Simplified)
Japanese
Turkish
Italian
Korean
Russian
Hebrew
Ukrainian
Czech
Swedish
Polish
Danish
Finnish
Hungarian
Irish
Norwegian
Taiwanese
Product Type
Digital Asset Management Software
Marketing Automation Software
Online Marketing Software
Social Media Marketing Software
Campaign Management Software
Content Marketing Software
Marketing Analytics Software
Brand Management Software
Marketing Planning Software
Channel Management Software
Marketing Data Software
Reputation Management Software
Publishing Software
Quick Insights into Percolate Product Quality
Percolate's Product Quality score was rated highest by customers who have used Percolate's products/services for Less than 1 Year, and rated lowest by customers from the Religious Institutions industry.
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Ranked Percolate Product Quality the Highest
Ranked Percolate Product Quality the Lowest
Percolate Product Quality Score by Usage
Percolate's Product Quality score was rated 4.3 stars by customers who have used Percolate's products/services for Less than 1 Year.
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Percolate Product Quality Score by Industry
Percolate's Product Quality score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Religious Institutions industry customers.
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Percolate Product Quality vs. Competitors
Compared to its competitors, Percolate's Product Quality score is rated right above Spredfast, and is preceded by Contently.
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VS
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Percolate Pricing
Percolate ROI & Value For Money
3.9/5
Percolate has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Percolate Pricing Plans
Percolate has a pricing structure that accommodates large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Marketing, Advertising and Research industry.
Who Uses Percolate?
Large Enterprises
Quick Insights into Percolate ROI
Percolate's ROI score was rated highest by customers from the Marketing, Advertising and Research industry.
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Ranked Percolate ROI the Highest
Percolate ROI Score by Industry
Percolate's ROI score was rated 3.8 stars by Marketing, Advertising and Research industry customers.
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Percolate Pricing vs. Competitors
Compared to its competitors, Percolate's ROI score is rated right above Sprinklr.
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Percolate Customer Service
3.7/5
Percolate has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Percolate's Customer Service
Address
107 Grand Street, Second Floor, New York City, NY 10013
Website
http://percolate.com
Phone Number
520-477-7258
Percolate Customer Service vs. Competitors
Compared to its competitors, Percolate's Customer Service score is rated right above Spredfast, and is preceded by Sprinklr.
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Percolate as an Employer
2.8/5
Percolate has a 2.8/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Percolate scored a 38 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Percolate would recommend the brand to a friend. ENPS measures how likely Percolate employees would recommend working at Percolate to a friend.
Net Promoter Score
38
NPS Score
| 57% | Promoters |
|---|---|
| 24% | Passive |
| 19% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
