-10
NPS
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New Seasons Market
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About New Seasons Market's Brand
We want to be the ultimate neighborhood grocery store. That means creating the best shopping experience possible. Among its major competitors, New Seasons Market is ranked in 3rd place for NPS while Whole Foods Market is 1st, and Weis Markets is 2nd.Their current valuation is $55.00M
Brand at a Glance
69%
Customer Loyalty
3.7/5
Product Quality
2.9/5
Pricing
3.8/5
Customer Service
New Seasons Market CMO
Mary Wright
Mary Wright serves as the Chief Marketing Officer of New Seasons Market. Mary started at New Seasons Market in September of 2018. Mary currently resides in the Portland, Oregon Area.
New Seasons Market Ranking
- #3 / 4 of its competitors
New Seasons Market NPS
New Seasons Market's Net Promoter Score (NPS) is a -10 with 38% Promoters, 14% Passives, and 48% Detractors. Net Promoter Score tracks whether New Seasons Market's customers would recommend using the product based on a scale of -100 to 100.
New Seasons Market Overall NPS
| 38% | Promoters |
|---|---|
| 14% | Passives |
| 48% | Detractors |
New Seasons Market NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 2 | Dec 2023 | 2 |
Feb 2024 4 | Feb 2024 | 4 |
Apr 2024 1 | Apr 2024 | 1 |
Jun 2024 -1 | Jun 2024 | -1 |
Sep 2024 0 | Sep 2024 | 0 |
Nov 2024 -7 | Nov 2024 | -7 |
Dec 2024 -9 | Dec 2024 | -9 |
Jan 2025 -12 | Jan 2025 | -12 |
Mar 2025 -14 | Mar 2025 | -14 |
Jun 2025 -12 | Jun 2025 | -12 |
Nov 2025 -11 | Nov 2025 | -11 |
Dec 2025 -9 | Dec 2025 | -9 |
How Other Brands Compare
New Seasons Market is ranked third for NPS among its competitors. Whole Foods Market and Weis Markets come in first and second, with Union Kitchen coming in at #4. Among those competitors, it is the third most valued company behind Weis Markets.
New Seasons Market |  Whole Foods Market |  Weis Markets |  Union Kitchen | |
| Global Ranking | #- | #68 | #- | #- |
| NPS | -10 | 19 | -8 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $55.00M | - | $1.53B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
New Seasons Market NPS by Gender
Female customers rated New Seasons Market's NPS 24 points higher than Male customers.
Male
-19
New Seasons Market's NPS was rated -19 by Male customers on Comparably.
36%
Promoters
9%
Passives
55%
Detractors
Female
5
New Seasons Market's NPS was rated 5 by Female customers on Comparably.
43%
Promoters
19%
Passives
38%
Detractors
New Seasons Market NPS by Ethnicity
New Seasons Market's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Other -57 | Other | -57 |
New Seasons Market NPS by Age
New Seasons Market's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.
New Seasons Market NPS by Usage
New Seasons Market's NPS was rated the highest by customers who have used New Seasons Market's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years 50 | 2 to 5 Years | 50 |
5 to 10 Years -14 | 5 to 10 Years | -14 |
Over 10 Years -50 | Over 10 Years | -50 |
New Seasons Market NPS vs. Competitors
Compared to its competitors, New Seasons Market's NPS is rated right below Weis Markets.
| COMPANY | NPS Score | |
|---|---|---|
| Whole Foods Market | 19 |
| Union Kitchen | N/A |
| Weis Markets | -8 |
| New Seasons Market | -10 |
New Seasons Market Customer Reviews
Out of the 10 New Seasons Market customer reviews 7 were positive and 3 were constructive. New Seasons Market customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
New Seasons Market Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of New Seasons Market users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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New Seasons Market Customer Loyalty Score by Gender
Male customers rated New Seasons Market's Customer Loyalty score 18% higher than Female customers.
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Male
84%
Yes
Female
66%
Yes
New Seasons Market Customer Loyalty Score by Ethnicity
New Seasons Market's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
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64
out of 100
Caucasian
74
out of 100
Other
New Seasons Market Customer Loyalty Score by Age
New Seasons Market's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 70% | 31-35 | 70% |
46-50 70% | 46-50 | 70% |
51-55 78% | 51-55 | 78% |
61-65 55% | 61-65 | 55% |
66+ 85% | 66+ | 85% |
New Seasons Market Customer Loyalty Score by Usage
New Seasons Market's Customer Loyalty score was rated the highest by customers who have used New Seasons Market's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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New Seasons Market Customer Loyalty Score by Industry
New Seasons Market's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Retail industry customers.
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New Seasons Market Customer Loyalty vs. Competitors
Compared to its competitors, New Seasons Market's Customer Loyalty score is rated right above Union Kitchen, and is preceded by Whole Foods Market.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Weis Markets | 80% |
| Whole Foods Market | 78% |
| New Seasons Market | 69% |
| Union Kitchen | N/A |
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New Seasons Market Product Quality
3.7/5
New Seasons Market has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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New Seasons Market Product Information
New Seasons Market’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated New Seasons Market's product the highest. Reviewers from the Restaurants industry rated New Seasons Market the lowest at 3.8.
- Website
- http://newseasonsmarket.com
- Company Size
- 1,001-5,000 Employees
Industry
Retail
Quick Insights into New Seasons Market Product Quality
New Seasons Market's Product Quality score was rated highest by customers who have used New Seasons Market's products/services for 2 to 5 Years, and rated lowest by customers ages 31-35.
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Ranked New Seasons Market Product Quality the Highest
Ranked New Seasons Market Product Quality the Lowest
New Seasons Market Product Quality Score by Gender
Female customers rated New Seasons Market's Product Quality score 0.2 stars higher than Male customers.
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Male
3.6/5
Female
3.8/5
New Seasons Market Product Quality Score by Ethnicity
New Seasons Market's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Other 2.9 | Other | 2.9 |
New Seasons Market Product Quality Score by Age
New Seasons Market's Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 31-35.
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0
1
2
3
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| Summary | Age | Score |
|---|---|---|
31-35 2.8 | 31-35 | 2.8 |
46-50 4.3 | 46-50 | 4.3 |
51-55 3.5 | 51-55 | 3.5 |
61-65 4.5 | 61-65 | 4.5 |
66+ 4.1 | 66+ | 4.1 |
New Seasons Market Product Quality Score by Usage
New Seasons Market's Product Quality score was rated the highest by customers who have used New Seasons Market's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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New Seasons Market Product Quality Score by Industry
New Seasons Market's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Retail industry customers.
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New Seasons Market Product Quality vs. Competitors
Compared to its competitors, New Seasons Market's Product Quality score is rated right above Weis Markets, and is preceded by Whole Foods Market.
| COMPANY | Product Quality Score | |
|---|---|---|
| Whole Foods Market | 4/5 |
| New Seasons Market | 3.7/5 |
| Weis Markets | 3/5 |
| Union Kitchen | N/A |
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New Seasons Market Pricing
New Seasons Market ROI & Value For Money
2.9/5
New Seasons Market has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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New Seasons Market Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Restaurants industry think that they had the lowest ROI from New Seasons Market.
Quick Insights into New Seasons Market ROI
New Seasons Market's ROI score was rated highest by customers ages 66+, and rated lowest by customers from the Restaurants industry.
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Ranked New Seasons Market ROI the Highest
Ranked New Seasons Market ROI the Lowest
New Seasons Market ROI Score by Gender
Male customers rated New Seasons Market's ROI score 0.1 stars higher than Female customers.
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Male
2.9/5
Female
2.8/5
New Seasons Market ROI Score by Ethnicity
New Seasons Market's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Other 2.1 | Other | 2.1 |
New Seasons Market ROI Score by Age
New Seasons Market's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 31-35.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2 | 31-35 | 2 |
46-50 3 | 46-50 | 3 |
51-55 3.1 | 51-55 | 3.1 |
61-65 2.6 | 61-65 | 2.6 |
66+ 4 | 66+ | 4 |
New Seasons Market ROI Score by Usage
New Seasons Market's ROI score was rated the highest by customers who have used New Seasons Market's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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New Seasons Market ROI Score by Industry
New Seasons Market's ROI score was rated the highest by Accounting industry customers, and the lowest by Restaurants industry customers.
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New Seasons Market Pricing vs. Competitors
Compared to its competitors, New Seasons Market's ROI score is rated right above Union Kitchen, and is preceded by Weis Markets.
| COMPANY | Pricing Score | |
|---|---|---|
| Whole Foods Market | 3.6/5 |
| Weis Markets | 3/5 |
| New Seasons Market | 2.9/5 |
| Union Kitchen | N/A |
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New Seasons Market Customer Satisfaction (CSAT)
New Seasons Market Customer Satisfaction (CSAT) Score
58 / 100
New Seasons Market has an overall Customer Satisfaction score of 58 rated by its users and customers.
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Very Satisfied
30%
Satisfied
28%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
7%
Very Dissatisfied
23%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into New Seasons Market Customer Satisfaction
New Seasons Market's Customer Satisfaction score was rated highest by customers who have used New Seasons Market's products/services for 1 to 2 Years, and rated lowest by Other customers.
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Ranked New Seasons Market Customer Satisfaction the Highest
Ranked New Seasons Market Customer Satisfaction the Lowest
New Seasons Market Customer Satisfaction Score by Gender
Female customers rated New Seasons Market's Customer Satisfaction score 5 points higher than Male customers.
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60 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 10% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 10% | |
Very Dissatisfied | 10% |
65 / 100
FemaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 36% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 6% | |
Very Dissatisfied | 29% |
New Seasons Market Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
New Seasons Market's Customer Satisfaction (CSAT) score was rated 69% according to Caucasian users and customers.
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69 / 100
Very Satisfied
38%
Satisfied
31%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
23%
CSAT according to Other
New Seasons Market's Customer Satisfaction (CSAT) score was rated 28% according to Other users and customers.
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28 / 100
Very Satisfied
14%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
29%
Very Dissatisfied
29%
New Seasons Market Customer Satisfaction Score by Age
New Seasons Market's Customer Satisfaction score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
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| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 67% | |||||||||||||||
| 51-55 | 50% | |||||||||||||||
| 61-65 | 100% | |||||||||||||||
| 66+ | 50% |
New Seasons Market Customer Satisfaction Score by Usage
New Seasons Market's Customer Satisfaction score was rated the highest by customers who have used New Seasons Market's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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New Seasons Market Customer Satisfaction vs. Competitors
Compared to its competitors, New Seasons Market's Customer Satisfaction score is rated right above Weis Markets, and is preceded by Whole Foods Market.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Whole Foods Market | 64% |
| New Seasons Market | 58% |
| Weis Markets | 53% |
| Union Kitchen | 0% |
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New Seasons Market Customer Service
3.8/5
New Seasons Market has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About New Seasons Market's Customer Service
Address
1300 SE Stark St #401, Portland, OR 97214
Website
http://newseasonsmarket.com
Phone Number
503-292-1987
Quick Insights into New Seasons Market Customer Service
New Seasons Market's Customer Service score was rated highest by customers ages 61-65, and rated lowest by customers from the Restaurants industry.
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Ranked New Seasons Market Customer Service the Highest
Ranked New Seasons Market Customer Service the Lowest
New Seasons Market Customer Service Score by Gender
Female customers rated New Seasons Market's Customer Service score 0.6 stars higher than Male customers.
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Male
3.5/5
Female
4.1/5
New Seasons Market Customer Service Score by Ethnicity
New Seasons Market's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Other 2.8 | Other | 2.8 |
New Seasons Market Customer Service Score by Age
New Seasons Market's Customer Service score was rated the highest by customers ages 61-65, and the lowest by customers ages 51-55.
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| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3.8 | 31-35 | 3.8 |
46-50 4.1 | 46-50 | 4.1 |
51-55 3.6 | 51-55 | 3.6 |
61-65 4.6 | 61-65 | 4.6 |
66+ 3.8 | 66+ | 3.8 |
New Seasons Market Customer Service Score by Usage
New Seasons Market's Customer Service score was rated the highest by customers who have used New Seasons Market's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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New Seasons Market Customer Service Score by Industry
New Seasons Market's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Restaurants industry customers.
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New Seasons Market Customer Service vs. Competitors
Compared to its competitors, New Seasons Market's Customer Service score is rated right above Whole Foods Market.
| COMPANY | Customer Service Score | |
|---|---|---|
| New Seasons Market | 3.8/5 |
| Whole Foods Market | 3.8/5 |
| Weis Markets | 3/5 |
| Union Kitchen | N/A |
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New Seasons Market as an Employer
2.6/5
New Seasons Market has a 2.6/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of New Seasons Market
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
New Seasons Market scored a -10 for Net Promoter Score and a -49 for Employee Net Promoter Score. NPS gauges how likely a customer of New Seasons Market would recommend the brand to a friend. ENPS measures how likely New Seasons Market employees would recommend working at New Seasons Market to a friend.
Net Promoter Score
-10
NPS Score
| 38% | Promoters |
|---|---|
| 14% | Passive |
| 48% | Detractors |
Employee Net Promoter Score
-49
eNPS Score
| 17% | Promoters |
|---|---|
| 17% | Passive |
| 66% | Detractors |
