-86
NPS
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New York Daily News
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About New York Daily News' Brand
New York Daily News publishes a newspaper in the United States. The company was founded in 1919 and is headquartered in New York, New York. Among its major competitors, New York Daily News is ranked in 3rd place for NPS while The New York Times is 1st, and New York Post is 2nd.Their current valuation is $8.49B
Brand at a Glance
94%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
New York Daily News Ranking
- #3 / 3 of its competitors
New York Daily News NPS
New York Daily News's Net Promoter Score (NPS) is a -86 with 7% Promoters, 0% Passives, and 93% Detractors. Net Promoter Score tracks whether New York Daily News's customers would recommend using the product based on a scale of -100 to 100.
New York Daily News Overall NPS
| 7% | Promoters |
|---|---|
| 0% | Passives |
| 93% | Detractors |
New York Daily News NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
Apr 2022 -100 | Apr 2022 | -100 |
Jun 2022 -100 | Jun 2022 | -100 |
Jul 2022 -100 | Jul 2022 | -100 |
Aug 2022 -100 | Aug 2022 | -100 |
Oct 2022 -100 | Oct 2022 | -100 |
Mar 2023 -100 | Mar 2023 | -100 |
May 2023 -100 | May 2023 | -100 |
Jul 2023 -100 | Jul 2023 | -100 |
Feb 2024 -100 | Feb 2024 | -100 |
Jan 2025 -100 | Jan 2025 | -100 |
Jul 2025 -87 | Jul 2025 | -87 |
How Other Brands Compare
New York Daily News is ranked third for NPS among its competitors. The New York Times and New York Post come in first and second. Among those competitors, it is the second most valued company.
New York Daily News |  The New York Times |  New York Post | |
| Global Ranking | #- | #627 | #- |
| NPS | -86 | 31 | -34 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $8.49B | $8.49B | $5.99B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
New York Daily News NPS by Gender
New York Daily News's NPS was rated -100 by both Female and Male customers on Comparably.
Male
-100
New York Daily News's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-100
New York Daily News's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
New York Daily News NPS by Ethnicity
New York Daily News's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
New York Daily News NPS by Age
New York Daily News's NPS was rated -100 points by customers ages 66+ on Comparably.
New York Daily News NPS by Usage
New York Daily News's NPS was rated -100 points by customers who have used New York Daily News's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -100 | Over 10 Years | -100 |
New York Daily News NPS vs. Competitors
Compared to its competitors, New York Daily News's NPS is rated right below New York Post.
| COMPANY | NPS Score | |
|---|---|---|
| The New York Times | 31 |
| New York Post | -34 |
| New York Daily News | -86 |
New York Daily News Customer Reviews
Out of the 3 New York Daily News customer reviews 0 were positive and 3 were constructive. New York Daily News customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
New York Daily News Customer Loyalty
94%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
94% of New York Daily News users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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New York Daily News Customer Loyalty Score by Gender
New York Daily News's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
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Male
100%
Yes
Female
100%
Yes
New York Daily News Customer Loyalty Score by Ethnicity
New York Daily News's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
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100
out of 100
Caucasian
New York Daily News Customer Loyalty Score by Age
New York Daily News's Customer Loyalty score was rated 100% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of New York Daily News.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 100% | 66+ | 100% |
New York Daily News Customer Loyalty Score by Usage
New York Daily News's Customer Loyalty score was rated 100% by customers who have used New York Daily News's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
New York Daily News Customer Loyalty vs. Competitors
Compared to its competitors, New York Daily News's Customer Loyalty score is rated right above The New York Times.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| New York Daily News | 94% |
| The New York Times | 78% |
| New York Post | 77% |
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New York Daily News Product Quality
1.5/5
New York Daily News has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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New York Daily News Product Information
New York Daily News’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.nydailynews.com
- Company Size
- 501-1,000 Employees
Industry
Content
Media
Sports & Entertainment
Quick Insights into New York Daily News Product Quality
New York Daily News's Product Quality score was rated highest by customers ages 66+, and rated lowest by Male customers.
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Ranked New York Daily News Product Quality the Highest
Ranked New York Daily News Product Quality the Lowest
New York Daily News Product Quality Score by Gender
New York Daily News's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
New York Daily News Product Quality Score by Ethnicity
New York Daily News's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
New York Daily News Product Quality Score by Age
New York Daily News's Product Quality score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of New York Daily News.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
New York Daily News Product Quality Score by Usage
New York Daily News's Product Quality score was rated 1.5 stars by customers who have used New York Daily News's products/services for Over 10 Years.
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New York Daily News Product Quality vs. Competitors
Compared to its competitors, New York Daily News's Product Quality score is rated right below New York Post.
| COMPANY | Product Quality Score | |
|---|---|---|
| The New York Times | 4.1/5 |
| New York Post | 3.1/5 |
| New York Daily News | 1.5/5 |
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New York Daily News Pricing
New York Daily News ROI & Value For Money
1.5/5
New York Daily News has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Quick Insights into New York Daily News ROI
New York Daily News's ROI score was rated highest by customers ages 66+, and rated lowest by Male customers.
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Ranked New York Daily News ROI the Highest
Ranked New York Daily News ROI the Lowest
New York Daily News ROI Score by Gender
New York Daily News's ROI score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
New York Daily News ROI Score by Ethnicity
New York Daily News's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of New York Daily News.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
New York Daily News ROI Score by Age
New York Daily News's ROI score was rated 1.5 stars by customers ages 66+ on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
New York Daily News ROI Score by Usage
New York Daily News's ROI score was rated 1.5 stars by customers who have used New York Daily News's products/services for Over 10 Years.
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New York Daily News Pricing vs. Competitors
Compared to its competitors, New York Daily News's ROI score is rated right below New York Post.
| COMPANY | Pricing Score | |
|---|---|---|
| The New York Times | 3.9/5 |
| New York Post | 2.7/5 |
| New York Daily News | 1.5/5 |
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New York Daily News Customer Satisfaction (CSAT)
New York Daily News Customer Satisfaction (CSAT) Score
7 / 100
New York Daily News has an overall Customer Satisfaction score of 7 rated by its users and customers.
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Very Satisfied
7%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
80%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into New York Daily News Customer Satisfaction
New York Daily News's Customer Satisfaction score was rated highest by customers ages 66+, and rated lowest by Male customers.
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Ranked New York Daily News Customer Satisfaction the Highest
Ranked New York Daily News Customer Satisfaction the Lowest
New York Daily News Customer Satisfaction Score by Gender
New York Daily News's Customer Satisfaction score was rated 0 by both Female and Male customers on Comparably.
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0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 29% | |
Very Dissatisfied | 71% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
New York Daily News Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
New York Daily News' Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
12%
Very Dissatisfied
88%
New York Daily News Customer Satisfaction Score by Age
New York Daily News's Customer Satisfaction score was rated 0 points by customers ages 66+ on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 0% |
New York Daily News Customer Satisfaction Score by Usage
New York Daily News's Customer Satisfaction score was rated 0 points by customers who have used New York Daily News's products/services for Over 10 Years.
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New York Daily News Customer Satisfaction vs. Competitors
Compared to its competitors, New York Daily News's Customer Satisfaction score is rated right below New York Post.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| The New York Times | 77% |
| New York Post | 53% |
| New York Daily News | 7% |
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New York Daily News Customer Service
1.5/5
New York Daily News has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About New York Daily News's Customer Service
Address
New York City, NY
Website
http://www.nydailynews.com
Phone Number
(201) 946-6043
New York Daily News's Social Links
Quick Insights into New York Daily News Customer Service
New York Daily News's Customer Service score was rated highest by customers ages 66+, and rated lowest by Male customers.
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Ranked New York Daily News Customer Service the Highest
Ranked New York Daily News Customer Service the Lowest
New York Daily News Customer Service Score by Gender
New York Daily News's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
New York Daily News Customer Service Score by Ethnicity
New York Daily News's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
New York Daily News Customer Service Score by Age
New York Daily News's Customer Service score was rated 1.5 stars by customers ages 66+ on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
New York Daily News Customer Service Score by Usage
New York Daily News's Customer Service score was rated 1.5 stars by customers who have used New York Daily News's products/services for Over 10 Years.
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New York Daily News Customer Service vs. Competitors
Compared to its competitors, New York Daily News's Customer Service score is rated right below New York Post.
| COMPANY | Customer Service Score | |
|---|---|---|
| The New York Times | 3.8/5 |
| New York Post | 2.4/5 |
| New York Daily News | 1.5/5 |
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New York Daily News as an Employer
4.6/5
New York Daily News has a 4.6/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
New York Daily News scored a -86 for Net Promoter Score and a 37 for Employee Net Promoter Score. NPS gauges how likely a customer of New York Daily News would recommend the brand to a friend. ENPS measures how likely New York Daily News employees would recommend working at New York Daily News to a friend.
Net Promoter Score
-86
NPS Score
| 7% | Promoters |
|---|---|
| 0% | Passive |
| 93% | Detractors |
Employee Net Promoter Score
37
eNPS Score
| 54% | Promoters |
|---|---|
| 29% | Passive |
| 17% | Detractors |
