9
NPS
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Next Insurance
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About Next Insurance's Brand
NEXT Insurance offers simple, affordable and tailored insurance for small business customers. Among its major competitors, Next Insurance is ranked in 1st place for NPS while AmTrust Financial is 2nd, and Travelers is 3rd.Their current valuation is $1.00B
Brand at a Glance
71%
Customer Loyalty
3.6/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
Next Insurance Ranking
- #1 / 4 of its competitors
Next Insurance NPS
Next Insurance's Net Promoter Score (NPS) is a 9 with 44% Promoters, 21% Passives, and 35% Detractors. Net Promoter Score tracks whether Next Insurance's customers would recommend using the product based on a scale of -100 to 100.
Next Insurance Overall NPS
| 44% | Promoters |
|---|---|
| 21% | Passives |
| 35% | Detractors |
Next Insurance NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -7 | Dec 2022 | -7 |
Jan 2023 0 | Jan 2023 | 0 |
Feb 2023 4 | Feb 2023 | 4 |
Mar 2023 -1 | Mar 2023 | -1 |
Jun 2023 -5 | Jun 2023 | -5 |
Aug 2023 -8 | Aug 2023 | -8 |
Nov 2023 -1 | Nov 2023 | -1 |
Jan 2024 4 | Jan 2024 | 4 |
Mar 2024 5 | Mar 2024 | 5 |
May 2024 8 | May 2024 | 8 |
Feb 2025 12 | Feb 2025 | 12 |
Nov 2025 9 | Nov 2025 | 9 |
How Other Brands Compare
Next Insurance is ranked first for NPS among its competitors. Travelers and Assurant come in second and third, with Embroker coming in at #4. Among those competitors, it is the third most valued company behind Travelers.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Next Insurance NPS by Gender
Male customers rated Next Insurance's NPS 49 points higher than Female customers.
Male
29
Next Insurance's NPS was rated 29 by Male customers on Comparably.
43%
Promoters
43%
Passives
14%
Detractors
Female
-20
Next Insurance's NPS was rated -20 by Female customers on Comparably.
40%
Promoters
0%
Passives
60%
Detractors
Next Insurance NPS by Ethnicity
Next Insurance's NPS was rated -40 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -40 | Caucasian | -40 |
Next Insurance NPS by Age
Next Insurance's NPS was rated 50 points by customers ages 41-45 on Comparably.
Next Insurance NPS by Usage
Next Insurance's NPS was rated the highest by customers who have used Next Insurance's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years 33 | 2 to 5 Years | 33 |
Next Insurance NPS vs. Competitors
Compared to its competitors, Next Insurance's NPS is rated right above AmTrust Financial.
| COMPANY | NPS Score | |
|---|---|---|
| Next Insurance | 9 |
 | AmTrust Financial | 6 |
 | Travelers | -8 |
 | Assurant | -39 |
 | Embroker | -39 |
Next Insurance Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Next Insurance users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Next Insurance Customer Loyalty Score by Gender
Male customers rated Next Insurance's Customer Loyalty score 32% higher than Female customers.
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Male
87%
Yes
Female
55%
Yes
Next Insurance Customer Loyalty Score by Ethnicity
Next Insurance's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
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78
out of 100
Caucasian
Next Insurance Customer Loyalty Score by Age
Next Insurance's Customer Loyalty score was rated 78% by customers ages 41-45 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 78% | 41-45 | 78% |
Next Insurance Customer Loyalty Score by Usage
Next Insurance's Customer Loyalty score was rated the highest by customers who have used Next Insurance's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Next Insurance Customer Loyalty vs. Competitors
Compared to its competitors, Next Insurance's Customer Loyalty score is rated right above Assurant, and is preceded by Travelers.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| AmTrust Financial | 80% |
| Travelers | 80% |
| Next Insurance | 71% |
| Assurant | 67% |
| Embroker | 60% |
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Next Insurance Product Quality
3.6/5
Next Insurance has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Next Insurance Product Information
Next Insurance’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://next-insurance.com/
- Company Size
- 501-1,000 Employees
Industry
Insurance
Quick Insights into Next Insurance Product Quality
Next Insurance's Product Quality score was rated highest by customers who have used Next Insurance's products/services for Less than 1 Year, and rated lowest by customers who have used Next Insurance's products/services for 1 to 2 Years.
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Ranked Next Insurance Product Quality the Highest
Ranked Next Insurance Product Quality the Lowest
Next Insurance Product Quality Score by Gender
Female customers rated Next Insurance's Product Quality score 0.3 stars higher than Male customers.
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Male
3.8/5
Female
4.1/5
Next Insurance Product Quality Score by Ethnicity
Next Insurance's Product Quality score was rated 3.9 stars by Caucasian customers on Comparably.
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0
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Next Insurance Product Quality Score by Age
Next Insurance's Product Quality score was rated 4.1 stars by customers ages 41-45 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 4.1 | 41-45 | 4.1 |
Next Insurance Product Quality Score by Usage
Next Insurance's Product Quality score was rated the highest by customers who have used Next Insurance's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Next Insurance Product Quality vs. Competitors
Compared to its competitors, Next Insurance's Product Quality score is rated right above AmTrust Financial.
| COMPANY | Product Quality Score | |
|---|---|---|
| Next Insurance | 3.6/5 |
| AmTrust Financial | 3.4/5 |
| Travelers | 2.7/5 |
| Embroker | 2.5/5 |
| Assurant | 1.9/5 |
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Next Insurance Pricing
Next Insurance ROI & Value For Money
3.4/5
Next Insurance has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into Next Insurance ROI
Next Insurance's ROI score was rated highest by customers ages 41-45, and rated lowest by customers who have used Next Insurance's products/services for 1 to 2 Years.
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Ranked Next Insurance ROI the Highest
Ranked Next Insurance ROI the Lowest
Next Insurance ROI Score by Gender
Next Insurance's ROI score was rated 3.7 by both Female and Male customers on Comparably.
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Male
3.7/5
Female
3.7/5
Next Insurance ROI Score by Ethnicity
Next Insurance's ROI score was rated 3.4 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Next Insurance ROI Score by Age
Next Insurance's ROI score was rated 4.5 stars by customers ages 41-45 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 4.5 | 41-45 | 4.5 |
Next Insurance ROI Score by Usage
Next Insurance's ROI score was rated the highest by customers who have used Next Insurance's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Next Insurance Pricing vs. Competitors
Compared to its competitors, Next Insurance's ROI score is rated right above Travelers, and is preceded by AmTrust Financial.
| COMPANY | Pricing Score | |
|---|---|---|
| AmTrust Financial | 3.6/5 |
| Next Insurance | 3.4/5 |
| Travelers | 2.6/5 |
| Embroker | 2.3/5 |
| Assurant | 2/5 |
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Next Insurance Customer Satisfaction (CSAT)
Next Insurance Customer Satisfaction (CSAT) Score
78 / 100
Next Insurance has an overall Customer Satisfaction score of 78 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
45%
Satisfied
33%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Next Insurance Customer Satisfaction
Next Insurance's Customer Satisfaction score was rated highest by customers who have used Next Insurance's products/services for 2 to 5 Years, and rated lowest by Female customers.
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Ranked Next Insurance Customer Satisfaction the Highest
Ranked Next Insurance Customer Satisfaction the Lowest
Next Insurance Customer Satisfaction Score by Gender
Male customers rated Next Insurance's Customer Satisfaction score 67 points higher than Female customers.
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100 / 100
MaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 57% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
33 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 67% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Next Insurance Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Next Insurance's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
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75 / 100
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
Next Insurance Customer Satisfaction Score by Age
Next Insurance's Customer Satisfaction score was rated 100 points by customers ages 41-45 on Comparably.
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| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 100% |
Next Insurance Customer Satisfaction Score by Usage
Next Insurance's Customer Satisfaction score was rated the highest by customers who have used Next Insurance's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Next Insurance Customer Satisfaction vs. Competitors
Compared to its competitors, Next Insurance's Customer Satisfaction score is rated right above AmTrust Financial.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Next Insurance | 78% |
| AmTrust Financial | 62% |
| Travelers | 44% |
| Assurant | 25% |
| Embroker | 25% |
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Next Insurance Customer Service
3.4/5
Next Insurance has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Next Insurance's Customer Service
Address
975 California Ave, Palo Alto, CA 95436
Website
http://next-insurance.com/
Phone Number
4156767924
Next Insurance's Social Links
Quick Insights into Next Insurance Customer Service
Next Insurance's Customer Service score was rated highest by customers who have used Next Insurance's products/services for Less than 1 Year, and rated lowest by customers who have used Next Insurance's products/services for 1 to 2 Years.
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Ranked Next Insurance Customer Service the Highest
Ranked Next Insurance Customer Service the Lowest
Next Insurance Customer Service Score by Gender
Female customers rated Next Insurance's Customer Service score 0.1 stars higher than Male customers.
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Male
3.9/5
Female
4/5
Next Insurance Customer Service Score by Ethnicity
Next Insurance's Customer Service score was rated 3.9 stars by Caucasian customers on Comparably.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Next Insurance Customer Service Score by Age
Next Insurance's Customer Service score was rated 4.1 stars by customers ages 41-45 on Comparably.
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0
20
40
60
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100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 4.1 | 41-45 | 4.1 |
Next Insurance Customer Service Score by Usage
Next Insurance's Customer Service score was rated the highest by customers who have used Next Insurance's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Next Insurance Customer Service vs. Competitors
Compared to its competitors, Next Insurance's Customer Service score is rated right above Travelers, and is preceded by AmTrust Financial.
| COMPANY | Customer Service Score | |
|---|---|---|
| AmTrust Financial | 3.5/5 |
| Next Insurance | 3.4/5 |
| Travelers | 2.7/5 |
| Embroker | 2.3/5 |
| Assurant | 1.8/5 |
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Next Insurance as an Employer
4.5/5
Next Insurance has a 4.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Next Insurance scored a 9 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of Next Insurance would recommend the brand to a friend. ENPS measures how likely Next Insurance employees would recommend working at Next Insurance to a friend.
Net Promoter Score
9
NPS Score
| 44% | Promoters |
|---|---|
| 21% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
22
eNPS Score
| 51% | Promoters |
|---|---|
| 20% | Passive |
| 29% | Detractors |
