NGINX, Inc. NPS & Customer Reviews

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NGINX, Inc.

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NGINX, Inc.

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About NGINX, Inc. Brand

Nginx offers advanced internet infrastructure software to help companies match the demand for faster web experiences. Among its major competitors, NGINX, Inc. is ranked in 3rd place for NPS while Cloudflare is 1st, and F5, Inc. is 2nd.

Brand at a Glance

60%

Customer Loyalty

3.4/5

Product Quality

3.6/5

Pricing

3.5/5

Customer Service

NGINX, Inc. Ranking

^#3 / 4 of its competitors

NGINX, Inc. NPS

NGINX, Inc.'s Net Promoter Score (NPS) is a 16 with 33% Promoters, 50% Passives, and 17% Detractors. Net Promoter Score tracks whether NGINX, Inc.'s customers would recommend using the product based on a scale of -100 to 100.

NGINX, Inc. Overall NPS

NPS

33%	Promoters
50%	Passives
17%	Detractors

NGINX, Inc. NPS Trend

-100

-50

100

Summary	Date	Score
Apr 2021 0	Apr 2021	0
Jul 2021 50	Jul 2021	50
Feb 2022 66	Feb 2022	66
Mar 2022 25	Mar 2022	25
Apr 2022 20	Apr 2022	20
Feb 2024 17	Feb 2024	17

How Other Brands Compare

NGINX, Inc. is ranked third for NPS among its competitors. Cloudflare and F5, Inc. come in first and second, with Alooma coming in at #4.

	NGINX, Inc.	F5, Inc.	Cloudflare	Alooma
Global Ranking	#-	#609	#869	#-
NPS	16	24	37	-51
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	-	$13.04B	$25.25B	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

NGINX, Inc. NPS vs. Competitors

Compared to its competitors, NGINX, Inc.'s NPS is rated right above Array Networks, and is preceded by F5, Inc..

COMPANY		NPS Score
	Cloudflare	37
	F5, Inc.	24
	NGINX, Inc.	16
	Array Networks	N/A
	Alooma	-51
	Datawire	-100

NGINX, Inc. Customer Loyalty

60%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

60% of NGINX, Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

60%

40%

NGINX, Inc. Customer Loyalty vs. Competitors

Compared to its competitors, NGINX, Inc.'s Customer Loyalty score is rated right above Alooma, and is preceded by Cloudflare.

COMPANY		Customer Loyalty Score
	F5, Inc.	82%
	Cloudflare	77%
	NGINX, Inc.	60%
	Alooma	N/A
	Datawire	N/A
	Array Networks	N/A

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NGINX, Inc. Product Quality

3.4/5

NGINX, Inc. has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.

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NGINX, Inc. Product Information

NGINX, Inc.’s product quality score is a 3.4 out of 5 as rated by its users and customers.

Website: http://nginx.com

Company Size: 51-200 Employees

Industry

Tech

Enterprise

Hardware and Devices

SaaS

NGINX, Inc. Product Quality vs. Competitors

Compared to its competitors, NGINX, Inc.'s Product Quality score is rated right above Datawire, and is preceded by Alooma.

COMPANY		Product Quality Score
	Cloudflare	4/5
	F5, Inc.	3.8/5
	Alooma	3.6/5
	NGINX, Inc.	3.4/5
	Datawire	2.5/5
	Array Networks	N/A

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NGINX, Inc. Pricing

NGINX, Inc. ROI & Value For Money

3.6/5

NGINX, Inc. has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.

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NGINX, Inc. Pricing vs. Competitors

Compared to its competitors, NGINX, Inc.'s ROI score is rated right above Alooma, and is preceded by F5, Inc..

COMPANY		Pricing Score
	Cloudflare	4/5
	F5, Inc.	3.9/5
	NGINX, Inc.	3.6/5
	Alooma	3.6/5
	Datawire	3.5/5
	Array Networks	N/A

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NGINX, Inc. Customer Satisfaction (CSAT)

Very Satisfied	0%
Satisfied	0%
Neither Satisfied nor Dissatisfied	100%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

100%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

NGINX, Inc. Customer Satisfaction vs. Competitors

Compared to its competitors, NGINX, Inc.'s Customer Satisfaction score is rated right above Alooma, and is preceded by Cloudflare.

COMPANY		Customer Satisfaction (CSAT) Score
	F5, Inc.	72%
	Cloudflare	67%
	NGINX, Inc.	0%
	Alooma	0%
	Datawire	0%
	Array Networks	0%

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NGINX, Inc. Customer Service

3.5/5

NGINX, Inc. has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.

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About NGINX, Inc.'s Customer Service

Address

85 Federal St., San Francisco, CA

Website

http://nginx.com

Phone Number

79104293178

NGINX, Inc. Customer Service vs. Competitors

Compared to its competitors, NGINX, Inc.'s Customer Service score is rated right above Datawire, and is preceded by Alooma.

COMPANY		Customer Service Score
	F5, Inc.	3.9/5
	Cloudflare	3.8/5
	Alooma	3.7/5
	NGINX, Inc.	3.5/5
	Datawire	3.5/5
	Array Networks	N/A

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NGINX, Inc. as an Employer

3.9/5

NGINX, Inc. has a 3.9/5 stars for its overall company culture rated by their employees

top

CEO of NGINX, Inc.

Gus Robertson

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

NGINX, Inc. scored a 16 for Net Promoter Score and a 78 for Employee Net Promoter Score. NPS gauges how likely a customer of NGINX, Inc. would recommend the brand to a friend. ENPS measures how likely NGINX, Inc. employees would recommend working at NGINX, Inc. to a friend.

Net Promoter Score

NPS Score

33%	Promoters
50%	Passive
17%	Detractors

Employee Net Promoter Score

eNPS Score

89%	Promoters
0%	Passive
11%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail