20
NPS
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Nitro
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About Nitro's Brand
A web design and software agency based in Istanbul, Turkey. Among its major competitors, Nitro is ranked in 5th place for NPS while Shiftboard Online Scheduling is 1st, and Google is 2nd.Their current valuation is $100.00M
Brand at a Glance
3.3/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Nitro Ranking
- #4 / 4 of its competitors
Nitro NPS
Nitro's Net Promoter Score (NPS) is a 20 with 50% Promoters, 20% Passives, and 30% Detractors. Net Promoter Score tracks whether Nitro's customers would recommend using the product based on a scale of -100 to 100.
Nitro Overall NPS
| 50% | Promoters |
|---|---|
| 20% | Passives |
| 30% | Detractors |
Nitro NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 20 | Aug 2020 | 20 |
How Other Brands Compare
Nitro is ranked #4 for NPS among its competitors. Google and Docusign come in first and second, with Adobe coming in at third. Among those competitors, it is the lowest valued company behind Google.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nitro Product Quality
3.3/5
Nitro has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Nitro Product Information
Nitro serves markets in the United States, Asia, Europe, Middle-East and Africa, Australia, Canada, United Kingdom, Latin America, Germany, and Mexico. Nitro supports Web devices and offers products for small, medium, and large sized businesses.
Nitro’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- https://www.gonitro.com
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Languages Supported
English
Dutch
French
German
Spanish
Italian
Product Type
PDF Software
OCR Software
Electronic Signature Software
Nitro Product Quality vs. Competitors
Compared to its competitors, Nitro's Product Quality score is rated right above PDF Buddy, and is preceded by Adobe.
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VS
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Nitro Pricing
Nitro ROI & Value For Money
3.7/5
Nitro has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Nitro Pricing Plans
Nitro has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Nitro?
Small Businesses
Medium Businesses
Large Enterprises
Nitro Pricing vs. Competitors
Compared to its competitors, Nitro's ROI score is rated right above Adobe, and is preceded by Docusign.
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Nitro Customer Service
3.7/5
Nitro has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Nitro's Customer Service
Address
Çaml?k Mah. ?kbal Cad. Eskiz, Evleri A-2 Blok Kat : 8 D : 16 ÜMRAN?YE, San Francisco, CA
Website
https://www.gonitro.com
Phone Number
+90 216 594 7069
Nitro Customer Service vs. Competitors
Compared to its competitors, Nitro's Customer Service score is rated right above Adobe, and is preceded by Shiftboard Online Scheduling.
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Consumer vs. Employees
Nitro scored a 20 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Nitro would recommend the brand to a friend. ENPS measures how likely Nitro employees would recommend working at Nitro to a friend.
Net Promoter Score
20
NPS Score
| 50% | Promoters |
|---|---|
| 20% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
