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NPS
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Nortal US
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About Nortal US' Brand
Dev9 helps companies leverage the power of the cloud with automated software solutions. Among its major competitors, Nortal US is ranked in 2nd place for NPS while Slalom Consulting is 1st, and Redapt is 3rd.
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Nortal US Ranking
- #2 / 3 of its competitors
Nortal US NPS
Nortal US's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Nortal US's customers would recommend using the product based on a scale of -100 to 100.
Nortal US Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Nortal US NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2026 0 | May 2026 | 0 |
How Other Brands Compare
Nortal US is ranked second for NPS among its competitors. Slalom Consulting and Redapt come in first and third.
Nortal US |  Slalom Consulting |  Redapt | |
| Global Ranking | #- | #561 | #- |
| NPS | 0 | 23 | -34 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | - | $100.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nortal US NPS vs. Competitors
Compared to its competitors, Nortal US's NPS is rated right above Redapt, and is preceded by Slalom Consulting.
| COMPANY | NPS Score | |
|---|---|---|
| Slalom Consulting | 23 |
| Nortal US | 0 |
| Redapt | -34 |
Nortal US Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Nortal US users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Nortal US Customer Loyalty vs. Competitors
Compared to its competitors, Nortal US's Customer Loyalty score is rated right above Slalom Consulting.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Nortal US | 100% |
| Slalom Consulting | 75% |
| Redapt | 53% |
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Nortal US Product Quality
2.5/5
Nortal US has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Nortal US Product Information
Nortal US’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.dev9.com
- Company Size
- 51-200 Employees
Industry
Consulting
Nortal US Product Quality vs. Competitors
Compared to its competitors, Nortal US's Product Quality score is rated right below Redapt.
| COMPANY | Product Quality Score | |
|---|---|---|
| Slalom Consulting | 3.8/5 |
| Redapt | 3/5 |
| Nortal US | 2.5/5 |
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Nortal US Pricing
Nortal US ROI & Value For Money
3.5/5
Nortal US has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Nortal US Pricing vs. Competitors
Compared to its competitors, Nortal US's ROI score is rated right above Redapt, and is preceded by Slalom Consulting.
| COMPANY | Pricing Score | |
|---|---|---|
| Slalom Consulting | 4/5 |
| Nortal US | 3.5/5 |
| Redapt | 3/5 |
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Nortal US Customer Satisfaction (CSAT)
Nortal US Customer Satisfaction (CSAT) Score
100 / 100
Nortal US has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Nortal US Customer Satisfaction vs. Competitors
Compared to its competitors, Nortal US's Customer Satisfaction score is rated right above Slalom Consulting.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Nortal US | 100% |
| Slalom Consulting | 70% |
| Redapt | 33% |
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Nortal US Customer Service
3.5/5
Nortal US has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Nortal US's Customer Service
Address
520 Kirkland Way; Suite 200, Kirkland, WA 98033
Website
http://www.dev9.com
Nortal US's Social Links
Nortal US Customer Service vs. Competitors
Compared to its competitors, Nortal US's Customer Service score is rated right above Redapt, and is preceded by Slalom Consulting.
| COMPANY | Customer Service Score | |
|---|---|---|
| Slalom Consulting | 4/5 |
| Nortal US | 3.5/5 |
| Redapt | 3/5 |
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Nortal US as an Employer
2.8/5
Nortal US has a 2.8/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Nortal US scored a 0 for Net Promoter Score and a -60 for Employee Net Promoter Score. NPS gauges how likely a customer of Nortal US would recommend the brand to a friend. ENPS measures how likely Nortal US employees would recommend working at Nortal US to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-60
eNPS Score
| 20% | Promoters |
|---|---|
| 0% | Passive |
| 80% | Detractors |
