100
NPS
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Note
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About Note's Brand
Snapchat for Song/Sound Clips Among its major competitors, Note is ranked in 2nd place for NPS while Galaxy is 1st, and Tata is 3rd.
Note Ranking
- #2 / 4 of its competitors
Note NPS
Note's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Note's customers would recommend using the product based on a scale of -100 to 100.
Note Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Note NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 100 | Nov 2023 | 100 |
How Other Brands Compare
Note is ranked second for NPS among its competitors. Galaxy and Tata come in first and third, with Berkshire Hathaway coming in at #4.
Note |  Berkshire Hathaway |  Galaxy |  Tata | |
| Global Ranking | #- | #360 | #- | #- |
| NPS | 100 | 20 | 100 | 82 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Note NPS vs. Competitors
Compared to its competitors, Note's NPS is rated right above Tata, and is preceded by Galaxy.
| COMPANY | NPS Score | |
|---|---|---|
| Galaxy | 100 |
| Note | 100 |
| Tata | 82 |
| Berkshire Hathaway | 20 |
 | Toyota Tsusho | N/A |
Note Customer Satisfaction (CSAT)
Note Customer Satisfaction (CSAT) Score
100 / 100
Note has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Note Customer Satisfaction vs. Competitors
Compared to its competitors, Note's Customer Satisfaction score is rated right above Tata.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Note | 100% |
| Tata | 100% |
| Berkshire Hathaway | 77% |
| Galaxy | 0% |
| Toyota Tsusho | 0% |
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Note as an Employer
2.8/5
Note has a 2.8/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Note scored a 100 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of Note would recommend the brand to a friend. ENPS measures how likely Note employees would recommend working at Note to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 38% | Promoters |
|---|---|
| 34% | Passive |
| 28% | Detractors |
