5
NPS
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NRDC
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About NRDC's Brand
Among its major competitors, NRDC is ranked in 2nd place for NPS while Chevron Corporation is 1st, and EDF is 3rd.
Brand at a Glance
77%
Customer Loyalty
3.6/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
NRDC Ranking
- #2 / 3 of its competitors
NRDC NPS
NRDC's Net Promoter Score (NPS) is a 5 with 41% Promoters, 23% Passives, and 36% Detractors. Net Promoter Score tracks whether NRDC's customers would recommend using the product based on a scale of -100 to 100.
NRDC Overall NPS
| 41% | Promoters |
|---|---|
| 23% | Passives |
| 36% | Detractors |
NRDC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 13 | Apr 2022 | 13 |
May 2022 22 | May 2022 | 22 |
Oct 2022 30 | Oct 2022 | 30 |
Nov 2022 27 | Nov 2022 | 27 |
Jan 2023 16 | Jan 2023 | 16 |
Mar 2023 6 | Mar 2023 | 6 |
May 2023 13 | May 2023 | 13 |
Sep 2023 12 | Sep 2023 | 12 |
Oct 2023 12 | Oct 2023 | 12 |
Jan 2024 4 | Jan 2024 | 4 |
Apr 2024 5 | Apr 2024 | 5 |
Jun 2024 3 | Jun 2024 | 3 |
How Other Brands Compare
NRDC is ranked second for NPS among its competitors. Chevron Corporation and EDF come in first and third.
NRDC |  Chevron Corporation |  EDF | |
| Global Ranking | #- | #159 | #- |
| NPS | 5 | 30 | 3 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $200.43B | $148.42M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NRDC NPS by Gender
NRDC's NPS was rated -34 by Male customers on Comparably.
Male
-34
NRDC's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
NRDC's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
NRDC NPS vs. Competitors
Compared to its competitors, NRDC's NPS is rated right above EDF, and is preceded by Chevron Corporation.
| COMPANY | NPS Score | |
|---|---|---|
| Chevron Corporation | 30 |
| NRDC | 5 |
| EDF | 3 |
NRDC Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of NRDC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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NRDC Customer Loyalty Score by Gender
NRDC's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
NRDC Customer Loyalty vs. Competitors
Compared to its competitors, NRDC's Customer Loyalty score is rated right above Chevron Corporation, and is preceded by EDF.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| EDF | 78% |
| NRDC | 77% |
| Chevron Corporation | 76% |
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NRDC Product Quality
3.6/5
NRDC has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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NRDC Product Information
NRDC’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- https://www.nrdc.org
- Company Size
- 501-1,000 Employees
Industry
Tech
Government & Legal
Quick Insights into NRDC Product Quality
NRDC's Product Quality score was rated highest by Male customers.
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Ranked NRDC Product Quality the Highest
NRDC Product Quality Score by Gender
NRDC's Product Quality score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
NRDC Product Quality vs. Competitors
Compared to its competitors, NRDC's Product Quality score is rated right below EDF.
| COMPANY | Product Quality Score | |
|---|---|---|
| Chevron Corporation | 3.9/5 |
| EDF | 3.7/5 |
| NRDC | 3.6/5 |
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NRDC Pricing
NRDC ROI & Value For Money
3.3/5
NRDC has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into NRDC ROI
NRDC's ROI score was rated highest by Male customers.
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Ranked NRDC ROI the Highest
NRDC ROI Score by Gender
NRDC's ROI score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
NRDC Pricing vs. Competitors
Compared to its competitors, NRDC's ROI score is rated right below EDF.
| COMPANY | Pricing Score | |
|---|---|---|
| Chevron Corporation | 3.7/5 |
| EDF | 3.3/5 |
| NRDC | 3.3/5 |
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NRDC Customer Satisfaction (CSAT)
NRDC Customer Satisfaction (CSAT) Score
69 / 100
NRDC has an overall Customer Satisfaction score of 69 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
38%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
12%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into NRDC Customer Satisfaction
NRDC's Customer Satisfaction score was rated highest by Male customers.
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Ranked NRDC Customer Satisfaction the Highest
NRDC Customer Satisfaction Score by Gender
NRDC's Customer Satisfaction score was rated 67 by Male customers on Comparably.
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67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
NRDC Customer Satisfaction vs. Competitors
Compared to its competitors, NRDC's Customer Satisfaction score is rated right below Chevron Corporation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| EDF | 80% |
| Chevron Corporation | 69% |
| NRDC | 69% |
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NRDC Customer Service
3.3/5
NRDC has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About NRDC's Customer Service
Address
York, NY
Website
https://www.nrdc.org
Quick Insights into NRDC Customer Service
NRDC's Customer Service score was rated highest by Male customers.
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Ranked NRDC Customer Service the Highest
NRDC Customer Service Score by Gender
NRDC's Customer Service score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
NRDC Customer Service vs. Competitors
Compared to its competitors, NRDC's Customer Service score is rated right below EDF.
| COMPANY | Customer Service Score | |
|---|---|---|
| Chevron Corporation | 3.7/5 |
| EDF | 3.3/5 |
| NRDC | 3.3/5 |
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Consumer vs. Employees
NRDC scored a 5 for Net Promoter Score and a 21 for Employee Net Promoter Score. NPS gauges how likely a customer of NRDC would recommend the brand to a friend. ENPS measures how likely NRDC employees would recommend working at NRDC to a friend.
Net Promoter Score
5
NPS Score
| 41% | Promoters |
|---|---|
| 23% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
21
eNPS Score
| 50% | Promoters |
|---|---|
| 21% | Passive |
| 29% | Detractors |
