-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
NRG Solar
Marketing or Exec? Claim Your Free Account
About NRG Solar's Brand
The solar future is being realized every day. Among its major competitors, NRG Solar is ranked in 3rd place for NPS while SolarCity is 1st, and Vivint is 2nd.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
3/5
Customer Service
NRG Solar Ranking
- #3 / 3 of its competitors
NRG Solar NPS
NRG Solar's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether NRG Solar's customers would recommend using the product based on a scale of -100 to 100.
NRG Solar Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
NRG Solar NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
How Other Brands Compare
NRG Solar is ranked third for NPS among its competitors. SolarCity and Vivint come in first and second.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NRG Solar Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of NRG Solar users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NRG Solar Customer Loyalty vs. Competitors
Compared to its competitors, NRG Solar's Customer Loyalty score is rated right below Vivint.
Unlock NRG Solar Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full NRG Solar Customer Loyalty vs. Competitors data and gain insights into your customers today.
NRG Solar Product Quality
2.5/5
NRG Solar has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock NRG Solar's overall Product Quality score rated by its users and customers.
NRG Solar Product Information
NRG Solar’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.nrgsolar.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Energy
NRG Solar Product Quality vs. Competitors
Compared to its competitors, NRG Solar's Product Quality score is rated right above Vivint, and is preceded by SolarCity.
Unlock NRG Solar Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full NRG Solar Product Quality vs. Competitors data and gain insights into your customers today.
NRG Solar Pricing
NRG Solar ROI & Value For Money
2.5/5
NRG Solar has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock NRG Solar's overall ROI score rated by its users and customers.
NRG Solar Pricing vs. Competitors
Compared to its competitors, NRG Solar's ROI score is rated right above Vivint, and is preceded by SolarCity.
Unlock NRG Solar ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full NRG Solar ROI vs. Competitors data and gain insights into your customers today.
NRG Solar Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
NRG Solar Customer Satisfaction vs. Competitors
Compared to its competitors, NRG Solar's Customer Satisfaction score is rated right below Vivint.
Unlock NRG Solar Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full NRG Solar Customer Satisfaction vs. Competitors data and gain insights into your customers today.
NRG Solar Customer Service
3/5
NRG Solar has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock NRG Solar's overall Customer Service score rated by its users and customers.
About NRG Solar's Customer Service
Address
80 E. Sir Francis Drake Blvd, Suite 2A, Larkspur, CA
Website
http://www.nrgsolar.com/
Phone Number
7609186780
NRG Solar Customer Service vs. Competitors
Compared to its competitors, NRG Solar's Customer Service score is rated right above Vivint, and is preceded by SolarCity.
Unlock NRG Solar Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full NRG Solar Customer Service vs. Competitors data and gain insights into your customers today.
NRG Solar as an Employer
2.4/5
NRG Solar has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
NRG Solar scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of NRG Solar would recommend the brand to a friend. ENPS measures how likely NRG Solar employees would recommend working at NRG Solar to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
