-50
NPS
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NTT Communications
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About NTT Communications' Brand
NTT Communications is a provider of network management and security services. Among its major competitors, NTT Communications is ranked in 3rd place for NPS while Huawei is 1st, and NTT DATA is 2nd.
Brand at a Glance
100%
Customer Loyalty
3.3/5
Product Quality
2.6/5
Pricing
2.7/5
Customer Service
NTT Communications Ranking
- #3 / 4 of its competitors
NTT Communications NPS
NTT Communications's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether NTT Communications's customers would recommend using the product based on a scale of -100 to 100.
NTT Communications Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
NTT Communications NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 -100 | Jun 2020 | -100 |
Mar 2022 -100 | Mar 2022 | -100 |
Aug 2024 -100 | Aug 2024 | -100 |
Sep 2025 -50 | Sep 2025 | -50 |
How Other Brands Compare
NTT Communications is ranked third for NPS among its competitors. Huawei and NTT DATA come in first and second, with Terremark Worldwide coming in at #4.
NTT Communications |  Huawei |  NTT DATA |  Terremark Worldwide | |
| Global Ranking | #- | #707 | #- | #- |
| NPS | -50 | 37 | 17 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | - | $22.40B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NTT Communications NPS vs. Competitors
Compared to its competitors, NTT Communications's NPS is rated right below Lucent.
| COMPANY | NPS Score | |
|---|---|---|
| Huawei | 37 |
| NTT DATA | 17 |
 | Lucent | N/A |
| NTT Communications | -50 |
NTT Communications Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of NTT Communications users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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NTT Communications Customer Loyalty vs. Competitors
Compared to its competitors, NTT Communications's Customer Loyalty score is rated right above Huawei.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| NTT Communications | 100% |
| Huawei | 81% |
| NTT DATA | 77% |
| Lucent | N/A |
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NTT Communications Product Quality
3.3/5
NTT Communications has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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NTT Communications Product Information
NTT Communications’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Ecommerce and Marketplaces
Hardware and Devices
NTT Communications Product Quality vs. Competitors
Compared to its competitors, NTT Communications's Product Quality score is rated right above Lucent, and is preceded by NTT DATA.
| COMPANY | Product Quality Score | |
|---|---|---|
| Huawei | 4.2/5 |
| NTT DATA | 3.8/5 |
| NTT Communications | 3.3/5 |
| Lucent | N/A |
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NTT Communications Pricing
NTT Communications ROI & Value For Money
2.6/5
NTT Communications has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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NTT Communications Pricing vs. Competitors
Compared to its competitors, NTT Communications's ROI score is rated right above Lucent, and is preceded by NTT DATA.
| COMPANY | Pricing Score | |
|---|---|---|
| Huawei | 4/5 |
| NTT DATA | 3.5/5 |
| NTT Communications | 2.6/5 |
| Lucent | N/A |
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NTT Communications Customer Satisfaction (CSAT)
NTT Communications Customer Satisfaction (CSAT) Score
100 / 100
NTT Communications has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
NTT Communications Customer Satisfaction vs. Competitors
Compared to its competitors, NTT Communications's Customer Satisfaction score is rated right above Huawei.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| NTT Communications | 100% |
| Huawei | 85% |
| NTT DATA | 68% |
| Lucent | 0% |
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NTT Communications Customer Service
2.7/5
NTT Communications has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About NTT Communications's Customer Service
Address
1-1-6 Uchisaiwai-cho, Tokyo, Chicora, PA 100-8019 Japan
Website
http://www.ntt.com/index-e.html
Phone Number
81 3 3500 8111
NTT Communications Customer Service vs. Competitors
Compared to its competitors, NTT Communications's Customer Service score is rated right above Lucent, and is preceded by NTT DATA.
| COMPANY | Customer Service Score | |
|---|---|---|
| Huawei | 4/5 |
| NTT DATA | 3.6/5 |
| NTT Communications | 2.7/5 |
| Lucent | N/A |
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NTT Communications as an Employer
2.2/5
NTT Communications has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
NTT Communications scored a -50 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of NTT Communications would recommend the brand to a friend. ENPS measures how likely NTT Communications employees would recommend working at NTT Communications to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
