0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Nuffield Health
Marketing or Exec? Claim Your Free Account
About Nuffield Health's Brand
Among its major competitors, Nuffield Health is ranked in 2nd place for NPS while Mayo Clinic is 1st, and ProMedica is 3rd.
Brand at a Glance
73%
Customer Loyalty
3.9/5
Product Quality
4/5
Pricing
4/5
Customer Service
Nuffield Health Ranking
- #2 / 4 of its competitors
Nuffield Health NPS
Nuffield Health's Net Promoter Score (NPS) is a 0 with 25% Promoters, 50% Passives, and 25% Detractors. Net Promoter Score tracks whether Nuffield Health's customers would recommend using the product based on a scale of -100 to 100.
Nuffield Health Overall NPS
| 25% | Promoters |
|---|---|
| 50% | Passives |
| 25% | Detractors |
Nuffield Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 0 | Jul 2022 | 0 |
Nov 2023 50 | Nov 2023 | 50 |
Feb 2024 33 | Feb 2024 | 33 |
Jul 2024 0 | Jul 2024 | 0 |
How Other Brands Compare
Nuffield Health is ranked second for NPS among its competitors. Mayo Clinic and ProMedica come in first and third, with Simplyhealth coming in at #4.
Nuffield Health |  Mayo Clinic |  ProMedica |  Simplyhealth | |
| Global Ranking | #- | #229 | #- | #- |
| NPS | 0 | 18 | -35 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $156.98M | $28.54B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nuffield Health NPS vs. Competitors
Compared to its competitors, Nuffield Health's NPS is rated right above ProMedica, and is preceded by Mayo Clinic.
| COMPANY | NPS Score | |
|---|---|---|
| Mayo Clinic | 18 |
| Nuffield Health | 0 |
| ProMedica | -35 |
Nuffield Health Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Nuffield Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Nuffield Health Customer Loyalty vs. Competitors
Compared to its competitors, Nuffield Health's Customer Loyalty score is rated right above ProMedica, and is preceded by Mayo Clinic.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Mayo Clinic | 76% |
| Nuffield Health | 73% |
| ProMedica | 64% |
Unlock Nuffield Health Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Nuffield Health Customer Loyalty vs. Competitors data and gain insights into your customers today.
Nuffield Health Product Quality
3.9/5
Nuffield Health has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Nuffield Health's overall Product Quality score rated by its users and customers.
Nuffield Health Product Information
Nuffield Health’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- www.nuffieldhealth.com
- Company Size
- 5,001-10,000 Employees
Nuffield Health Product Quality vs. Competitors
Compared to its competitors, Nuffield Health's Product Quality score is rated right above Mayo Clinic.
| COMPANY | Product Quality Score | |
|---|---|---|
| Nuffield Health | 3.9/5 |
| Mayo Clinic | 3.8/5 |
| ProMedica | 2.8/5 |
Unlock Nuffield Health Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Nuffield Health Product Quality vs. Competitors data and gain insights into your customers today.
Nuffield Health Pricing
Nuffield Health ROI & Value For Money
4/5
Nuffield Health has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Nuffield Health's overall ROI score rated by its users and customers.
Nuffield Health Pricing vs. Competitors
Compared to its competitors, Nuffield Health's ROI score is rated right above Mayo Clinic.
| COMPANY | Pricing Score | |
|---|---|---|
| Nuffield Health | 4/5 |
| Mayo Clinic | 3.5/5 |
| ProMedica | 2.6/5 |
Unlock Nuffield Health ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Nuffield Health ROI vs. Competitors data and gain insights into your customers today.
Nuffield Health Customer Satisfaction (CSAT)
Nuffield Health Customer Satisfaction (CSAT) Score
75 / 100
Nuffield Health has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Nuffield Health Customer Satisfaction vs. Competitors
Compared to its competitors, Nuffield Health's Customer Satisfaction score is rated right above Mayo Clinic.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Nuffield Health | 75% |
| Mayo Clinic | 62% |
| ProMedica | 39% |
Unlock Nuffield Health Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Nuffield Health Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Nuffield Health Customer Service
4/5
Nuffield Health has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Nuffield Health's overall Customer Service score rated by its users and customers.
About Nuffield Health's Customer Service
Address
Epsom Gateway, Epsom, KT18 5AL Bahamas
Website
www.nuffieldhealth.com
Phone Number
6
Nuffield Health Customer Service vs. Competitors
Compared to its competitors, Nuffield Health's Customer Service score is rated right above Mayo Clinic.
| COMPANY | Customer Service Score | |
|---|---|---|
| Nuffield Health | 4/5 |
| Mayo Clinic | 3.7/5 |
| ProMedica | 2.6/5 |
Unlock Nuffield Health Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Nuffield Health Customer Service vs. Competitors data and gain insights into your customers today.
Nuffield Health as an Employer
Consumer vs. Employees
Nuffield Health scored a 0 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of Nuffield Health would recommend the brand to a friend. ENPS measures how likely Nuffield Health employees would recommend working at Nuffield Health to a friend.
Net Promoter Score
0
NPS Score
| 25% | Promoters |
|---|---|
| 50% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 27% | Promoters |
|---|---|
| 18% | Passive |
| 55% | Detractors |
