21
NPS
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Nuveen
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About Nuveen's Brand
Nuveen is an investment banking firm involved in underwriting and distribution of municipal bonds. Among its major competitors, Nuveen is ranked in 2nd place for NPS while Eaton Vance is 1st, and BlackRock is 3rd.
Brand at a Glance
69%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.4/5
Customer Service
Nuveen CMO
Nuveen Ranking
- #2 / 4 of its competitors
Nuveen NPS
Nuveen's Net Promoter Score (NPS) is a 21 with 58% Promoters, 5% Passives, and 37% Detractors. Net Promoter Score tracks whether Nuveen's customers would recommend using the product based on a scale of -100 to 100.
Nuveen Overall NPS
| 58% | Promoters |
|---|---|
| 5% | Passives |
| 37% | Detractors |
Nuveen NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 25 | Apr 2022 | 25 |
Jul 2022 40 | Jul 2022 | 40 |
Nov 2022 49 | Nov 2022 | 49 |
Jan 2023 29 | Jan 2023 | 29 |
Mar 2023 37 | Mar 2023 | 37 |
Apr 2023 22 | Apr 2023 | 22 |
Oct 2023 10 | Oct 2023 | 10 |
Nov 2023 22 | Nov 2023 | 22 |
Jan 2024 27 | Jan 2024 | 27 |
Feb 2024 31 | Feb 2024 | 31 |
Mar 2024 34 | Mar 2024 | 34 |
Sep 2024 20 | Sep 2024 | 20 |
How Other Brands Compare
Nuveen is ranked second for NPS among its competitors. Eaton Vance and BlackRock come in first and third, with TIAA coming in at #4.
Nuveen |  BlackRock |  Eaton Vance |  TIAA | |
| Global Ranking | #- | #602 | #- | #- |
| NPS | 21 | 10 | 30 | -20 |
| Valuation Updated every 24 hours for public companies | - | $108.30B | $8.25B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nuveen NPS vs. Competitors
Compared to its competitors, Nuveen's NPS is rated right above BlackRock, and is preceded by Eaton Vance.
| COMPANY | NPS Score | |
|---|---|---|
| Eaton Vance | 30 |
| Nuveen | 21 |
| BlackRock | 10 |
| TIAA | -20 |
Nuveen Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Nuveen users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Nuveen Customer Loyalty vs. Competitors
Compared to its competitors, Nuveen's Customer Loyalty score is rated right above TIAA, and is preceded by Eaton Vance.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| BlackRock | 75% |
| Eaton Vance | 69% |
| Nuveen | 69% |
| TIAA | 69% |
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Nuveen Product Quality
3.5/5
Nuveen has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Nuveen Product Information
Nuveen’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://nuveen.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Banking
FinTech
Nuveen Product Quality vs. Competitors
Compared to its competitors, Nuveen's Product Quality score is rated right above Eaton Vance, and is preceded by BlackRock.
| COMPANY | Product Quality Score | |
|---|---|---|
| BlackRock | 3.8/5 |
| Nuveen | 3.5/5 |
| Eaton Vance | 3.4/5 |
| TIAA | 2.8/5 |
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Nuveen Pricing
Nuveen ROI & Value For Money
3.5/5
Nuveen has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Nuveen Pricing vs. Competitors
Compared to its competitors, Nuveen's ROI score is rated right above Eaton Vance, and is preceded by BlackRock.
| COMPANY | Pricing Score | |
|---|---|---|
| BlackRock | 3.7/5 |
| Nuveen | 3.5/5 |
| Eaton Vance | 3.4/5 |
| TIAA | 2.9/5 |
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Nuveen Customer Satisfaction (CSAT)
Nuveen Customer Satisfaction (CSAT) Score
66 / 100
Nuveen has an overall Customer Satisfaction score of 66 rated by its users and customers.
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Very Satisfied
50%
Satisfied
16%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Nuveen Customer Satisfaction vs. Competitors
Compared to its competitors, Nuveen's Customer Satisfaction score is rated right above TIAA, and is preceded by Eaton Vance.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| BlackRock | 78% |
| Eaton Vance | 76% |
| Nuveen | 66% |
| TIAA | 41% |
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Nuveen Customer Service
3.4/5
Nuveen has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Nuveen's Customer Service
Address
Chicago, IL
Website
http://nuveen.com/
Nuveen Customer Service vs. Competitors
Compared to its competitors, Nuveen's Customer Service score is rated right above TIAA, and is preceded by Eaton Vance.
| COMPANY | Customer Service Score | |
|---|---|---|
| BlackRock | 3.8/5 |
| Eaton Vance | 3.6/5 |
| Nuveen | 3.4/5 |
| TIAA | 2.7/5 |
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Nuveen as an Employer
4.2/5
Nuveen has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Nuveen scored a 21 for Net Promoter Score and a 45 for Employee Net Promoter Score. NPS gauges how likely a customer of Nuveen would recommend the brand to a friend. ENPS measures how likely Nuveen employees would recommend working at Nuveen to a friend.
Net Promoter Score
21
NPS Score
| 58% | Promoters |
|---|---|
| 5% | Passive |
| 37% | Detractors |
Employee Net Promoter Score
45
eNPS Score
| 62% | Promoters |
|---|---|
| 21% | Passive |
| 17% | Detractors |
