29
NPS
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Obsidian Entertainment
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About Obsidian Entertainment's Brand
Obsidian Entertainment is an American role-playing video game. Among its major competitors, Obsidian Entertainment is ranked in 2nd place for NPS while Bioware is 1st, and Bethesda Softworks is 3rd.
Brand at a Glance
73%
Customer Loyalty
3.8/5
Product Quality
3.9/5
Pricing
3.4/5
Customer Service
Obsidian Entertainment Ranking
- #2 / 4 of its competitors
Obsidian Entertainment NPS
Obsidian Entertainment's Net Promoter Score (NPS) is a 29 with 50% Promoters, 29% Passives, and 21% Detractors. Net Promoter Score tracks whether Obsidian Entertainment's customers would recommend using the product based on a scale of -100 to 100.
Obsidian Entertainment Overall NPS
| 50% | Promoters |
|---|---|
| 29% | Passives |
| 21% | Detractors |
Obsidian Entertainment NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 50 | Dec 2020 | 50 |
Jun 2021 66 | Jun 2021 | 66 |
Jul 2021 80 | Jul 2021 | 80 |
Oct 2021 49 | Oct 2021 | 49 |
Aug 2022 29 | Aug 2022 | 29 |
Sep 2022 25 | Sep 2022 | 25 |
Nov 2022 22 | Nov 2022 | 22 |
Jan 2023 42 | Jan 2023 | 42 |
Nov 2023 30 | Nov 2023 | 30 |
Feb 2024 29 | Feb 2024 | 29 |
How Other Brands Compare
Obsidian Entertainment is ranked second for NPS among its competitors. Bioware and Bethesda Softworks come in first and third, with Supercell Oy coming in at #4.
Obsidian Entertainment |  Bethesda Softworks |  Bioware |  Supercell Oy | |
| Global Ranking | #- | #917 | #- | #- |
| NPS | 29 | 26 | 34 | -40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Obsidian Entertainment NPS by Gender
Obsidian Entertainment's NPS was rated 36 by Male customers on Comparably.
Male
36
Obsidian Entertainment's NPS was rated 36 by Male customers on Comparably.
49%
Promoters
38%
Passives
13%
Detractors
Female
N/A
Obsidian Entertainment's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Obsidian Entertainment NPS by Age
Obsidian Entertainment's NPS was rated 20 points by customers ages 18-25 on Comparably.
Obsidian Entertainment NPS vs. Competitors
Compared to its competitors, Obsidian Entertainment's NPS is rated right above Bethesda Softworks, and is preceded by Bioware.
| COMPANY | NPS Score | |
|---|---|---|
| Bioware | 34 |
| Obsidian Entertainment | 29 |
| Bethesda Softworks | 26 |
 | Red 5 Studios | N/A |
| Supercell Oy | -40 |
Obsidian Entertainment Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Obsidian Entertainment users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Obsidian Entertainment Customer Loyalty Score by Gender
Obsidian Entertainment's Customer Loyalty score was rated 78 by Male customers on Comparably.
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Male
78%
Yes
Female
N/A
Yes
Obsidian Entertainment Customer Loyalty Score by Age
Obsidian Entertainment's Customer Loyalty score was rated 64% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 64% | 18-25 | 64% |
Obsidian Entertainment Customer Loyalty vs. Competitors
Compared to its competitors, Obsidian Entertainment's Customer Loyalty score is rated right above Bioware, and is preceded by Supercell Oy.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Bethesda Softworks | 84% |
| Supercell Oy | 81% |
| Obsidian Entertainment | 73% |
| Bioware | 68% |
| Red 5 Studios | N/A |
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Obsidian Entertainment Product Quality
3.8/5
Obsidian Entertainment has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Obsidian Entertainment Product Information
Obsidian Entertainment’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://forums.obsidian.net/
- Company Size
- 51-200 Employees
Industry
Tech
Computer Games
Quick Insights into Obsidian Entertainment Product Quality
Obsidian Entertainment's Product Quality score was rated highest by Male customers.
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Ranked Obsidian Entertainment Product Quality the Highest
Obsidian Entertainment Product Quality Score by Gender
Obsidian Entertainment's Product Quality score was rated 4.2 by Male customers on Comparably.
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Male
4.2/5
Female
N/A
Obsidian Entertainment Product Quality Score by Age
Obsidian Entertainment's Product Quality score was rated 4 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
Obsidian Entertainment Product Quality vs. Competitors
Compared to its competitors, Obsidian Entertainment's Product Quality score is rated right above Bioware, and is preceded by Bethesda Softworks.
| COMPANY | Product Quality Score | |
|---|---|---|
| Bethesda Softworks | 4.1/5 |
| Obsidian Entertainment | 3.8/5 |
| Bioware | 3.7/5 |
| Supercell Oy | 2.9/5 |
| Red 5 Studios | N/A |
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Obsidian Entertainment Pricing
Obsidian Entertainment ROI & Value For Money
3.9/5
Obsidian Entertainment has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into Obsidian Entertainment ROI
Obsidian Entertainment's ROI score was rated highest by Male customers.
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Ranked Obsidian Entertainment ROI the Highest
Obsidian Entertainment ROI Score by Gender
Obsidian Entertainment's ROI score was rated 4.2 by Male customers on Comparably.
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Male
4.2/5
Female
N/A
Obsidian Entertainment ROI Score by Age
Obsidian Entertainment's ROI score was rated 4 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
Obsidian Entertainment Pricing vs. Competitors
Compared to its competitors, Obsidian Entertainment's ROI score is rated right above Bioware, and is preceded by Bethesda Softworks.
| COMPANY | Pricing Score | |
|---|---|---|
| Bethesda Softworks | 4.1/5 |
| Obsidian Entertainment | 3.9/5 |
| Bioware | 3.5/5 |
| Supercell Oy | 2.8/5 |
| Red 5 Studios | N/A |
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Obsidian Entertainment Customer Satisfaction (CSAT)
Obsidian Entertainment Customer Satisfaction (CSAT) Score
67 / 100
Obsidian Entertainment has an overall Customer Satisfaction score of 67 rated by its users and customers.
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Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
22%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Obsidian Entertainment Customer Satisfaction
Obsidian Entertainment's Customer Satisfaction score was rated highest by Male customers.
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Ranked Obsidian Entertainment Customer Satisfaction the Highest
Obsidian Entertainment Customer Satisfaction Score by Gender
Obsidian Entertainment's Customer Satisfaction score was rated 67 by Male customers on Comparably.
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67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 16% | |
Very Dissatisfied | 0% |
Obsidian Entertainment Customer Satisfaction vs. Competitors
Compared to its competitors, Obsidian Entertainment's Customer Satisfaction score is rated right above Supercell Oy, and is preceded by Bioware.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Bethesda Softworks | 86% |
| Bioware | 67% |
| Obsidian Entertainment | 67% |
| Supercell Oy | 50% |
| Red 5 Studios | 0% |
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Obsidian Entertainment Customer Service
3.4/5
Obsidian Entertainment has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Obsidian Entertainment's Customer Service
Address
Irvine, CA
Website
http://forums.obsidian.net/
Quick Insights into Obsidian Entertainment Customer Service
Obsidian Entertainment's Customer Service score was rated highest by Male customers.
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Ranked Obsidian Entertainment Customer Service the Highest
Obsidian Entertainment Customer Service Score by Gender
Obsidian Entertainment's Customer Service score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
Obsidian Entertainment Customer Service Score by Age
Obsidian Entertainment's Customer Service score was rated 3.4 stars by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.4 | 18-25 | 3.4 |
Obsidian Entertainment Customer Service vs. Competitors
Compared to its competitors, Obsidian Entertainment's Customer Service score is rated right above Supercell Oy, and is preceded by Bioware.
| COMPANY | Customer Service Score | |
|---|---|---|
| Bethesda Softworks | 3.8/5 |
| Bioware | 3.5/5 |
| Obsidian Entertainment | 3.4/5 |
| Supercell Oy | 2.7/5 |
| Red 5 Studios | N/A |
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Obsidian Entertainment as an Employer
2.6/5
Obsidian Entertainment has a 2.6/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of Obsidian Entertainment
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Obsidian Entertainment scored a 29 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Obsidian Entertainment would recommend the brand to a friend. ENPS measures how likely Obsidian Entertainment employees would recommend working at Obsidian Entertainment to a friend.
Net Promoter Score
29
NPS Score
| 50% | Promoters |
|---|---|
| 29% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
