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NPS
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OCTANe
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About OCTANe's Brand
OCTANe is building the SoCal of tomorrow by connecting people, resources and capital. Among its major competitors, OCTANe is ranked in 3rd place for NPS while Beautycounter is 1st, and NVIDIA is 2nd.
Brand at a Glance
100%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
4.2/5
Customer Service
OCTANe Ranking
- #3 / 4 of its competitors
OCTANe NPS
OCTANe's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether OCTANe's customers would recommend using the product based on a scale of -100 to 100.
OCTANe Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
OCTANe NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 100 | Sep 2020 | 100 |
Jan 2022 0 | Jan 2022 | 0 |
How Other Brands Compare
OCTANe is ranked third for NPS among its competitors. Beautycounter and NVIDIA come in first and second, with Side Effects Software, Inc. coming in at #4.
OCTANe |  NVIDIA |  Beautycounter |  Side Effects Software, Inc. | |
| Global Ranking | #- | #34 | #- | #- |
| NPS | 0 | 47 | 83 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $369.58B | $250.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
OCTANe NPS vs. Competitors
Compared to its competitors, OCTANe's NPS is rated right below NVIDIA.
| COMPANY | NPS Score | |
|---|---|---|
| Beautycounter | 83 |
| NVIDIA | 47 |
| OCTANe | 0 |
OCTANe Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of OCTANe users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
OCTANe Customer Loyalty vs. Competitors
Compared to its competitors, OCTANe's Customer Loyalty score is rated right above NVIDIA.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| OCTANe | 100% |
| NVIDIA | 83% |
| Beautycounter | 73% |
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VS
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OCTANe Product Quality
3.7/5
OCTANe has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock OCTANe's overall Product Quality score rated by its users and customers.
OCTANe Product Information
OCTANe’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.octaneoc.org/
- Company Size
- 11-50 Employees
Industry
Tech
Venture Capital & Private Equity
OCTANe Product Quality vs. Competitors
Compared to its competitors, OCTANe's Product Quality score is rated right below Beautycounter.
| COMPANY | Product Quality Score | |
|---|---|---|
| NVIDIA | 4.2/5 |
| Beautycounter | 3.9/5 |
| OCTANe | 3.7/5 |
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VS
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OCTANe Pricing
OCTANe ROI & Value For Money
3.7/5
OCTANe has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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OCTANe Pricing vs. Competitors
Compared to its competitors, OCTANe's ROI score is rated right below NVIDIA.
| COMPANY | Pricing Score | |
|---|---|---|
| Beautycounter | 4.2/5 |
| NVIDIA | 4/5 |
| OCTANe | 3.7/5 |
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OCTANe Customer Satisfaction (CSAT)
OCTANe Customer Satisfaction (CSAT) Score
100 / 100
OCTANe has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
OCTANe Customer Satisfaction vs. Competitors
Compared to its competitors, OCTANe's Customer Satisfaction score is rated right above NVIDIA.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| OCTANe | 100% |
| NVIDIA | 82% |
| Beautycounter | 50% |
Unlock OCTANe Customer Satisfaction vs. Competitors Data
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OCTANe Customer Service
4.2/5
OCTANe has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About OCTANe's Customer Service
Address
65 Enterprise, Aliso Viejo, CA 92656
Website
http://www.octaneoc.org/
Phone Number
9493306658
OCTANe Customer Service vs. Competitors
Compared to its competitors, OCTANe's Customer Service score is rated right above Beautycounter.
| COMPANY | Customer Service Score | |
|---|---|---|
| OCTANe | 4.2/5 |
| Beautycounter | 4.1/5 |
| NVIDIA | 4/5 |
Unlock OCTANe Customer Service vs. Competitors Data
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Consumer vs. Employees
OCTANe scored a 0 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of OCTANe would recommend the brand to a friend. ENPS measures how likely OCTANe employees would recommend working at OCTANe to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
