46
NPS
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Olam International
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About Olam International's Brand
Olam International is a leading agri-business Among its major competitors, Olam International is ranked in 1st place for NPS while Wilmar International is 2nd, and Cargill is 3rd.Their current market cap is $3.71B
Brand at a Glance
91%
Customer Loyalty
4.3/5
Product Quality
4/5
Pricing
4.1/5
Customer Service
Olam International Ranking
- #1 / 4 of its competitors
Olam International NPS
Olam International's Net Promoter Score (NPS) is a 46 with 66% Promoters, 14% Passives, and 20% Detractors. Net Promoter Score tracks whether Olam International's customers would recommend using the product based on a scale of -100 to 100.
Olam International Overall NPS
| 66% | Promoters |
|---|---|
| 14% | Passives |
| 20% | Detractors |
Olam International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 43 | Sep 2023 | 43 |
Oct 2023 45 | Oct 2023 | 45 |
Jan 2024 45 | Jan 2024 | 45 |
Feb 2024 42 | Feb 2024 | 42 |
Mar 2024 43 | Mar 2024 | 43 |
Apr 2024 43 | Apr 2024 | 43 |
Jun 2024 45 | Jun 2024 | 45 |
Nov 2024 44 | Nov 2024 | 44 |
Dec 2024 44 | Dec 2024 | 44 |
Sep 2025 46 | Sep 2025 | 46 |
Nov 2025 46 | Nov 2025 | 46 |
Dec 2025 45 | Dec 2025 | 45 |
How Other Brands Compare
Olam International is ranked first for NPS among its competitors. Wilmar International and Cargill come in second and third, with Singapore Exchange coming in at #4. Among those competitors, it is the most valued company.
Olam International |  Cargill |  Wilmar International |  Singapore Exchange | |
| Global Ranking | #- | #297 | #- | #- |
| NPS | 46 | 26 | 32 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $3.71B | - | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Olam International NPS by Gender
Male customers rated Olam International's NPS 3 points higher than Female customers.
Male
44
Olam International's NPS was rated 44 by Male customers on Comparably.
61%
Promoters
22%
Passives
17%
Detractors
Female
41
Olam International's NPS was rated 41 by Female customers on Comparably.
58%
Promoters
25%
Passives
17%
Detractors
Olam International NPS by Ethnicity
Olam International's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 80 | African American/Black | 80 |
Asian or Pacific Islander 83 | Asian or Pacific Islander | 83 |
Other 20 | Other | 20 |
Olam International NPS by Age
Olam International's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Olam International NPS by Usage
Olam International's NPS was rated the highest by customers who have used Olam International's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 50 | Less than 1 Year | 50 |
1 to 2 Years 49 | 1 to 2 Years | 49 |
2 to 5 Years 22 | 2 to 5 Years | 22 |
5 to 10 Years 75 | 5 to 10 Years | 75 |
Olam International NPS vs. Competitors
Compared to its competitors, Olam International's NPS is rated right above Wilmar International.
| COMPANY | NPS Score | |
|---|---|---|
| Olam International | 46 |
| Wilmar International | 32 |
| Cargill | 26 |
Olam International Customer Reviews
Out of the 5 Olam International customer reviews 5 were positive and 0 were constructive. Olam International customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Olam International Customer Loyalty
91%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
91% of Olam International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Olam International Customer Loyalty Score by Gender
Female customers rated Olam International's Customer Loyalty score 9% higher than Male customers.
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Male
84%
Yes
Female
93%
Yes
Olam International Customer Loyalty Score by Ethnicity
Olam International's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Olam International.
70
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
100
out of 100
Other
Olam International Customer Loyalty Score by Age
Olam International's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 91% | 18-25 | 91% |
26-30 100% | 26-30 | 100% |
31-35 87% | 31-35 | 87% |
36-40 64% | 36-40 | 64% |
Olam International Customer Loyalty Score by Usage
Olam International's Customer Loyalty score was rated the highest by customers who have used Olam International's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Olam International Customer Loyalty Score by Industry
Olam International's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Olam International Customer Loyalty vs. Competitors
Compared to its competitors, Olam International's Customer Loyalty score is rated right above Wilmar International.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Olam International | 91% |
| Wilmar International | 81% |
| Cargill | 81% |
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Olam International Product Quality
4.3/5
Olam International has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Olam International Product Information
Olam International’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Business and Consumer Services industry rated Olam International's product the highest. Reviewers from the Accounting industry rated Olam International the lowest at 3.8.
- Website
- http://olamgroup.com/
- Company Size
- 10,000+ Employees
Industry
Agriculture & Farming
Food and Beverages
Quick Insights into Olam International Product Quality
Olam International's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers ages 36-40.
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Ranked Olam International Product Quality the Highest
Ranked Olam International Product Quality the Lowest
Olam International Product Quality Score by Gender
Male customers rated Olam International's Product Quality score 0.1 stars higher than Female customers.
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Male
4.4/5
Female
4.3/5
Olam International Product Quality Score by Ethnicity
Olam International's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Olam International.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.5 | African American/Black | 4.5 |
Asian or Pacific Islander 4.8 | Asian or Pacific Islander | 4.8 |
Other 4.6 | Other | 4.6 |
Olam International Product Quality Score by Age
Olam International's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
26-30 4.6 | 26-30 | 4.6 |
31-35 4.5 | 31-35 | 4.5 |
36-40 3.1 | 36-40 | 3.1 |
Olam International Product Quality Score by Usage
Olam International's Product Quality score was rated the highest by customers who have used Olam International's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Olam International Product Quality Score by Industry
Olam International's Product Quality score was rated the highest by Business and Consumer Services industry customers, and the lowest by Accounting industry customers.
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Olam International Product Quality vs. Competitors
Compared to its competitors, Olam International's Product Quality score is rated right above Cargill.
| COMPANY | Product Quality Score | |
|---|---|---|
| Olam International | 4.3/5 |
| Cargill | 4/5 |
| Wilmar International | 3.8/5 |
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Olam International Pricing
Olam International ROI & Value For Money
4/5
Olam International has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Olam International Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Accounting industry think that they had the lowest ROI from Olam International.
Quick Insights into Olam International ROI
Olam International's ROI score was rated highest by customers who have used Olam International's products/services for 5 to 10 Years, and rated lowest by customers ages 36-40.
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Ranked Olam International ROI the Highest
Ranked Olam International ROI the Lowest
Olam International ROI Score by Gender
Female customers rated Olam International's ROI score 0.2 stars higher than Male customers.
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Male
3.9/5
Female
4.1/5
Olam International ROI Score by Ethnicity
Olam International's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Olam International.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.2 | African American/Black | 4.2 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Other 3.6 | Other | 3.6 |
Olam International ROI Score by Age
Olam International's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 4.5 | 26-30 | 4.5 |
31-35 4.1 | 31-35 | 4.1 |
36-40 3.2 | 36-40 | 3.2 |
Olam International ROI Score by Usage
Olam International's ROI score was rated the highest by customers who have used Olam International's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Olam International ROI Score by Industry
Olam International's ROI score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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Olam International Pricing vs. Competitors
Compared to its competitors, Olam International's ROI score is rated right above Wilmar International.
| COMPANY | Pricing Score | |
|---|---|---|
| Olam International | 4/5 |
| Wilmar International | 3.9/5 |
| Cargill | 3.8/5 |
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Olam International Customer Satisfaction (CSAT)
Olam International Customer Satisfaction (CSAT) Score
90 / 100
Olam International has an overall Customer Satisfaction score of 90 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
59%
Satisfied
31%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
2%
Very Dissatisfied
3%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Olam International Customer Satisfaction
Olam International's Customer Satisfaction score was rated highest by customers who have used Olam International's products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.
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Ranked Olam International Customer Satisfaction the Highest
Ranked Olam International Customer Satisfaction the Lowest
Olam International Customer Satisfaction Score by Gender
Olam International's Customer Satisfaction score was rated 100 by both Female and Male customers on Comparably.
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100 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 70% | |
|---|---|---|
Satisfied | 30% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Olam International Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Olam International's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
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100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Olam International's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
83%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Olam International's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Olam International.
100 / 100
Very Satisfied
60%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Olam International Customer Satisfaction Score by Age
Olam International's Customer Satisfaction score was rated 100 points by customers ages 18-25 and customers ages 31-35 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 26-30 | 100% | |||||||||||||||
| 31-35 | 100% |
Olam International Customer Satisfaction Score by Usage
Olam International's Customer Satisfaction score was rated 100 points by customers who have used Olam International's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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Olam International Customer Satisfaction Score by Industry
Olam International's Customer Satisfaction score was rated 100 points by both Business and Consumer Services and Tech industry customers.
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}Olam International Customer Satisfaction vs. Competitors
Compared to its competitors, Olam International's Customer Satisfaction score is rated right above Wilmar International.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Olam International | 90% |
| Wilmar International | 83% |
| Cargill | 77% |
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Olam International Customer Service
4.1/5
Olam International has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Olam International's Customer Service
Website
http://olamgroup.com/
Phone Number
91 12 4483 9999
Quick Insights into Olam International Customer Service
Olam International's Customer Service score was rated highest by customers who have used Olam International's products/services for 5 to 10 Years, and rated lowest by customers ages 36-40.
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Ranked Olam International Customer Service the Highest
Ranked Olam International Customer Service the Lowest
Olam International Customer Service Score by Gender
Male customers rated Olam International's Customer Service score 0.3 stars higher than Female customers.
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Male
4.1/5
Female
3.8/5
Olam International Customer Service Score by Ethnicity
Olam International's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Olam International.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 4.2 | African American/Black | 4.2 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Other 3.6 | Other | 3.6 |
Olam International Customer Service Score by Age
Olam International's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 4.4 | 26-30 | 4.4 |
31-35 4.2 | 31-35 | 4.2 |
36-40 2.8 | 36-40 | 2.8 |
Olam International Customer Service Score by Usage
Olam International's Customer Service score was rated the highest by customers who have used Olam International's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Olam International Customer Service Score by Industry
Olam International's Customer Service score was rated the highest by Business and Consumer Services industry customers, and the lowest by Accounting industry customers.
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Olam International Customer Service vs. Competitors
Compared to its competitors, Olam International's Customer Service score is rated right above Cargill.
| COMPANY | Customer Service Score | |
|---|---|---|
| Olam International | 4.1/5 |
| Cargill | 3.9/5 |
| Wilmar International | 3.9/5 |
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Olam International as an Employer
4.2/5
Olam International has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
CEO of Olam International
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Olam International scored a 46 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of Olam International would recommend the brand to a friend. ENPS measures how likely Olam International employees would recommend working at Olam International to a friend.
Net Promoter Score
46
NPS Score
| 66% | Promoters |
|---|---|
| 14% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
22
eNPS Score
| 50% | Promoters |
|---|---|
| 22% | Passive |
| 28% | Detractors |
