-51
NPS
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OneSource Virtual
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About OneSource Virtual's Brand
OneSource Virtual is a team of certified workday experts specializing in the sale, deployment and delivery of the workday platform. Among its major competitors, OneSource Virtual is ranked in 3rd place for NPS while Workday is 1st, and Paylocity is 2nd.Their current valuation is $500.00M
Brand at a Glance
73%
Customer Loyalty
3/5
Product Quality
3/5
Pricing
3.2/5
Customer Service
OneSource Virtual Ranking
- #3 / 4 of its competitors
OneSource Virtual NPS
OneSource Virtual's Net Promoter Score (NPS) is a -51 with 16% Promoters, 17% Passives, and 67% Detractors. Net Promoter Score tracks whether OneSource Virtual's customers would recommend using the product based on a scale of -100 to 100.
OneSource Virtual Overall NPS
| 16% | Promoters |
|---|---|
| 17% | Passives |
| 67% | Detractors |
OneSource Virtual NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 -100 | Nov 2021 | -100 |
Dec 2022 -100 | Dec 2022 | -100 |
Jan 2023 -100 | Jan 2023 | -100 |
Feb 2023 -50 | Feb 2023 | -50 |
May 2023 -60 | May 2023 | -60 |
Sep 2025 -51 | Sep 2025 | -51 |
How Other Brands Compare
OneSource Virtual is ranked third for NPS among its competitors. Workday and Paylocity come in first and second, with HGST coming in at #4. Among those competitors, it is the third most valued company behind Workday.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
OneSource Virtual NPS vs. Competitors
Compared to its competitors, OneSource Virtual's NPS is rated right above HGST, and is preceded by The Collaborative.
| COMPANY | NPS Score | |
|---|---|---|
 | Workday | 31 |
 | Paylocity | 25 |
 | CPSG PARTNERS | N/A |
 | The Collaborative | N/A |
| OneSource Virtual | -51 |
 | HGST | -100 |
OneSource Virtual Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of OneSource Virtual users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
OneSource Virtual Customer Loyalty vs. Competitors
Compared to its competitors, OneSource Virtual's Customer Loyalty score is rated right above CPSG PARTNERS, and is preceded by Paylocity.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| HGST | 100% |
| Workday | 80% |
| Paylocity | 78% |
| OneSource Virtual | 73% |
| CPSG PARTNERS | N/A |
| The Collaborative | N/A |
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OneSource Virtual Product Quality
3/5
OneSource Virtual has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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OneSource Virtual Product Information
OneSource Virtual’s product quality score is a 3 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Enterprise
SaaS
OneSource Virtual Product Quality vs. Competitors
Compared to its competitors, OneSource Virtual's Product Quality score is rated right above CPSG PARTNERS, and is preceded by Paylocity.
| COMPANY | Product Quality Score | |
|---|---|---|
| HGST | 4/5 |
| Workday | 3.9/5 |
| Paylocity | 3.7/5 |
| OneSource Virtual | 3/5 |
| CPSG PARTNERS | N/A |
| The Collaborative | N/A |
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OneSource Virtual Pricing
OneSource Virtual ROI & Value For Money
3/5
OneSource Virtual has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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OneSource Virtual Pricing vs. Competitors
Compared to its competitors, OneSource Virtual's ROI score is rated right above HGST, and is preceded by Paylocity.
| COMPANY | Pricing Score | |
|---|---|---|
| Workday | 3.8/5 |
| Paylocity | 3.6/5 |
| OneSource Virtual | 3/5 |
| HGST | 3/5 |
| CPSG PARTNERS | N/A |
| The Collaborative | N/A |
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OneSource Virtual Customer Satisfaction (CSAT)
OneSource Virtual Customer Satisfaction (CSAT) Score
50 / 100
OneSource Virtual has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
OneSource Virtual Customer Satisfaction vs. Competitors
Compared to its competitors, OneSource Virtual's Customer Satisfaction score is rated right above CPSG PARTNERS, and is preceded by Paylocity.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| HGST | 100% |
| Workday | 72% |
| Paylocity | 56% |
| OneSource Virtual | 50% |
| CPSG PARTNERS | 0% |
| The Collaborative | 0% |
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OneSource Virtual Customer Service
3.2/5
OneSource Virtual has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About OneSource Virtual's Customer Service
Address
5601 N. MacArthur Blvd., Suite 100, Irving, TX
Website
http://www.onesourcevirtual.com
Phone Number
(972) 916-9847
OneSource Virtual Customer Service vs. Competitors
Compared to its competitors, OneSource Virtual's Customer Service score is rated right above HGST, and is preceded by Paylocity.
| COMPANY | Customer Service Score | |
|---|---|---|
| Workday | 3.9/5 |
| Paylocity | 3.6/5 |
| OneSource Virtual | 3.2/5 |
| HGST | 3/5 |
| CPSG PARTNERS | N/A |
| The Collaborative | N/A |
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OneSource Virtual as an Employer
2.9/5
OneSource Virtual has a 2.9/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
OneSource Virtual scored a -51 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of OneSource Virtual would recommend the brand to a friend. ENPS measures how likely OneSource Virtual employees would recommend working at OneSource Virtual to a friend.
Net Promoter Score
-51
NPS Score
| 16% | Promoters |
|---|---|
| 17% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 50% | Promoters |
|---|---|
| 10% | Passive |
| 40% | Detractors |
