-100
NPS
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HGST
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About HGST's Brand
HGST (formerly Hitachi Global Storage Technologies) is a new type of storage company designed for a new world in which ever-increasing Among its major competitors, HGST is ranked in 6th place for NPS while Zendesk is 1st, and CallidusCloud is 2nd.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3/5
Pricing
3/5
Customer Service
HGST Ranking
- #4 / 4 of its competitors
HGST NPS
HGST's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether HGST's customers would recommend using the product based on a scale of -100 to 100.
HGST Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
HGST NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2025 -100 | May 2025 | -100 |
How Other Brands Compare
HGST is ranked #4 for NPS among its competitors. Zendesk and Western Digital Corporation come in first and second, with Seagate Technology coming in at third.
HGST |  Western Digital Corporation |  Seagate Technology |  Zendesk | |
| Global Ranking | #- | #167 | #475 | #509 |
| NPS | -100 | 10 | -1 | 41 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $21.08B | $17.31B | $9.63B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HGST NPS vs. Competitors
Compared to its competitors, HGST's NPS is rated right below Seagate Technology.
| COMPANY | NPS Score | |
|---|---|---|
| Zendesk | 41 |
 | CallidusCloud | 16 |
| Western Digital Corporation | 10 |
 | INFOR (US), INC. | 5 |
| Seagate Technology | -1 |
| HGST | -100 |
HGST Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of HGST users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
HGST Customer Loyalty vs. Competitors
Compared to its competitors, HGST's Customer Loyalty score is rated right above Zendesk.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| HGST | 100% |
| Zendesk | 81% |
| INFOR (US), INC. | 77% |
| Western Digital Corporation | 75% |
| Seagate Technology | 74% |
| CallidusCloud | N/A |
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HGST Product Quality
4/5
HGST has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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HGST Product Information
HGST’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.hgst.com
- Company Size
- 10,000+ Employees
Industry
Tech
Content
Enterprise
Hardware and Devices
Media
SaaS
Sports & Entertainment
HGST Product Quality vs. Competitors
Compared to its competitors, HGST's Product Quality score is rated right above INFOR (US), INC., and is preceded by CallidusCloud.
| COMPANY | Product Quality Score | |
|---|---|---|
| Zendesk | 4.2/5 |
| CallidusCloud | 4.2/5 |
| HGST | 4/5 |
| INFOR (US), INC. | 3.5/5 |
| Western Digital Corporation | 3.4/5 |
| Seagate Technology | 3.3/5 |
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HGST Pricing
HGST ROI & Value For Money
3/5
HGST has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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HGST Pricing vs. Competitors
Compared to its competitors, HGST's ROI score is rated right below Seagate Technology.
| COMPANY | Pricing Score | |
|---|---|---|
| Zendesk | 4/5 |
| CallidusCloud | 4/5 |
| INFOR (US), INC. | 3.4/5 |
| Western Digital Corporation | 3.3/5 |
| Seagate Technology | 3.2/5 |
| HGST | 3/5 |
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HGST Customer Satisfaction (CSAT)
HGST Customer Satisfaction (CSAT) Score
100 / 100
HGST has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
HGST Customer Satisfaction vs. Competitors
Compared to its competitors, HGST's Customer Satisfaction score is rated right above Zendesk.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| HGST | 100% |
| Zendesk | 81% |
| INFOR (US), INC. | 65% |
| Seagate Technology | 55% |
| Western Digital Corporation | 50% |
| CallidusCloud | 0% |
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HGST Customer Service
3/5
HGST has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About HGST's Customer Service
Address
3403 Yerba Buena Road, San Jose, CA
Website
http://www.hgst.com
Phone Number
(800)801-4618
HGST Customer Service vs. Competitors
Compared to its competitors, HGST's Customer Service score is rated right below INFOR (US), INC..
| COMPANY | Customer Service Score | |
|---|---|---|
| Zendesk | 4/5 |
| CallidusCloud | 3.7/5 |
| Western Digital Corporation | 3.3/5 |
| Seagate Technology | 3.2/5 |
| INFOR (US), INC. | 3/5 |
| HGST | 3/5 |
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HGST as an Employer
3.4/5
HGST has a 3.4/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
HGST scored a -100 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of HGST would recommend the brand to a friend. ENPS measures how likely HGST employees would recommend working at HGST to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
