-82
NPS
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OnTrac
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About OnTrac's Brand
Parcel logistics companies like OnTrac are now a core component of an efficient last-mile delivery strategy. Among its major competitors, OnTrac is ranked in 3rd place for NPS while FedEx is 1st, and UPS is 2nd.
Brand at a Glance
36%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
OnTrac Ranking
- #3 / 3 of its competitors
OnTrac NPS
OnTrac's Net Promoter Score (NPS) is a -82 with 8% Promoters, 2% Passives, and 90% Detractors. Net Promoter Score tracks whether OnTrac's customers would recommend using the product based on a scale of -100 to 100.
OnTrac Overall NPS
| 8% | Promoters |
|---|---|
| 2% | Passives |
| 90% | Detractors |
OnTrac NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2025 -83 | Mar 2025 | -83 |
Apr 2025 -83 | Apr 2025 | -83 |
May 2025 -83 | May 2025 | -83 |
Jul 2025 -83 | Jul 2025 | -83 |
Aug 2025 -83 | Aug 2025 | -83 |
Sep 2025 -83 | Sep 2025 | -83 |
Oct 2025 -83 | Oct 2025 | -83 |
Nov 2025 -83 | Nov 2025 | -83 |
Dec 2025 -83 | Dec 2025 | -83 |
Feb 2026 -83 | Feb 2026 | -83 |
Mar 2026 -83 | Mar 2026 | -83 |
Apr 2026 -83 | Apr 2026 | -83 |
How Other Brands Compare
OnTrac is ranked third for NPS among its competitors. FedEx and UPS come in first and second.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
OnTrac NPS by Gender
Male customers rated OnTrac's NPS 9 points higher than Female customers.
Male
-88
OnTrac's NPS was rated -88 by Male customers on Comparably.
6%
Promoters
0%
Passives
94%
Detractors
Female
-97
OnTrac's NPS was rated -97 by Female customers on Comparably.
1%
Promoters
1%
Passives
98%
Detractors
OnTrac NPS by Ethnicity
OnTrac's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -94 | Caucasian | -94 |
Hispanic or Latino -72 | Hispanic or Latino | -72 |
African American/Black -90 | African American/Black | -90 |
Asian or Pacific Islander -74 | Asian or Pacific Islander | -74 |
Other -97 | Other | -97 |
OnTrac NPS by Age
OnTrac's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
OnTrac NPS by Usage
OnTrac's NPS was rated the highest by customers who have used OnTrac's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -96 | Less than 1 Year | -96 |
1 to 2 Years -97 | 1 to 2 Years | -97 |
2 to 5 Years -91 | 2 to 5 Years | -91 |
5 to 10 Years -76 | 5 to 10 Years | -76 |
Over 10 Years -84 | Over 10 Years | -84 |
OnTrac Customer Reviews
Out of the 59 OnTrac customer reviews 3 were positive and 56 were constructive. OnTrac customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
OnTrac Customer Loyalty
36%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
36% of OnTrac users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
OnTrac Customer Loyalty Score by Gender
OnTrac's Customer Loyalty score was rated 32 by both Female and Male customers on Comparably.
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Male
32%
Yes
Female
32%
Yes
OnTrac Customer Loyalty Score by Ethnicity
OnTrac's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of OnTrac.
29
out of 100
Caucasian
61
out of 100
Hispanic or Latino
33
out of 100
African American/Black
34
out of 100
Asian or Pacific Islander
35
out of 100
Other
OnTrac Customer Loyalty Score by Age
OnTrac's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of OnTrac.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 36% | 18-25 | 36% |
26-30 43% | 26-30 | 43% |
31-35 36% | 31-35 | 36% |
36-40 25% | 36-40 | 25% |
41-45 33% | 41-45 | 33% |
46-50 42% | 46-50 | 42% |
51-55 37% | 51-55 | 37% |
56-60 26% | 56-60 | 26% |
61-65 23% | 61-65 | 23% |
66+ 23% | 66+ | 23% |
OnTrac Customer Loyalty Score by Usage
OnTrac's Customer Loyalty score was rated the highest by customers who have used OnTrac's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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OnTrac Customer Loyalty Score by Industry
OnTrac's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Retail industry customers.
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OnTrac Customer Loyalty vs. Competitors
Compared to its competitors, OnTrac's Customer Loyalty score is rated right below UPS.
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OnTrac Product Quality
1.5/5
OnTrac has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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OnTrac Product Information
OnTrac’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Logistics and Supply Chain industry rated OnTrac's product the highest. Reviewers from the Tech industry rated OnTrac the lowest at 1.5.
- Website
- https://www.ontrac.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Transportation and Warehousing
Quick Insights into OnTrac Product Quality
OnTrac's Product Quality score was rated highest by customers from the Logistics and Supply Chain industry, and rated lowest by customers from the Tech industry.
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Ranked OnTrac Product Quality the Highest
Ranked OnTrac Product Quality the Lowest
OnTrac Product Quality Score by Gender
OnTrac's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
OnTrac Product Quality Score by Ethnicity
OnTrac's Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of OnTrac.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
OnTrac Product Quality Score by Age
OnTrac's Product Quality score was rated 1.5 stars by customers ages 18-25 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of OnTrac.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
OnTrac Product Quality Score by Usage
OnTrac's Product Quality score was rated 1.5 stars by customers who have used OnTrac's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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OnTrac Product Quality Score by Industry
OnTrac's Product Quality score was rated the highest by Logistics and Supply Chain industry customers, and the lowest by Tech industry customers.
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OnTrac Product Quality vs. Competitors
Compared to its competitors, OnTrac's Product Quality score is rated right below UPS.
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OnTrac Pricing
OnTrac ROI & Value For Money
1.5/5
OnTrac has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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OnTrac Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Logistics and Supply Chain industry. The users from the Accounting industry think that they had the lowest ROI from OnTrac.
Quick Insights into OnTrac ROI
OnTrac's ROI score was rated highest by customers from the Logistics and Supply Chain industry, and rated lowest by customers from the Tech industry.
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Ranked OnTrac ROI the Highest
Ranked OnTrac ROI the Lowest
OnTrac ROI Score by Gender
OnTrac's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of OnTrac.
Male
1.5/5
Female
1.5/5
OnTrac ROI Score by Ethnicity
OnTrac's ROI score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of OnTrac.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
OnTrac ROI Score by Age
OnTrac's ROI score was rated 1.5 stars by customers ages 18-25 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of OnTrac.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
OnTrac ROI Score by Usage
OnTrac's ROI score was rated 1.5 stars by customers who have used OnTrac's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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OnTrac ROI Score by Industry
OnTrac's ROI score was rated the highest by Logistics and Supply Chain industry customers, and the lowest by Tech industry customers.
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OnTrac Pricing vs. Competitors
Compared to its competitors, OnTrac's ROI score is rated right below UPS.
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OnTrac Customer Satisfaction (CSAT)
OnTrac Customer Satisfaction (CSAT) Score
11 / 100
OnTrac has an overall Customer Satisfaction score of 11 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
7%
Satisfied
4%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
6%
Very Dissatisfied
80%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into OnTrac Customer Satisfaction
OnTrac's Customer Satisfaction score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers from the Retail industry.
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Ranked OnTrac Customer Satisfaction the Highest
Ranked OnTrac Customer Satisfaction the Lowest
OnTrac Customer Satisfaction Score by Gender
Male customers rated OnTrac's Customer Satisfaction score 1 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of OnTrac.
6 / 100
MaleVery Satisfied | 5% | |
|---|---|---|
Satisfied | 1% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 5% | |
Very Dissatisfied | 89% |
5 / 100
FemaleVery Satisfied | 4% | |
|---|---|---|
Satisfied | 1% | |
Neither Satisfied nor Dissatisfied | 1% | |
Dissatisfied | 7% | |
Very Dissatisfied | 87% |
OnTrac Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
OnTrac's Customer Satisfaction (CSAT) score was rated 5% according to Caucasian users and customers.
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5 / 100
Very Satisfied
4%
Satisfied
1%
Neither Satisfied nor Dissatisfied
1%
Dissatisfied
5%
Very Dissatisfied
89%
CSAT according to Hispanic or Latino
OnTrac's Customer Satisfaction (CSAT) score was rated 17% according to Hispanic or Latino users and customers.
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17 / 100
Very Satisfied
17%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
83%
CSAT according to African American/Black
OnTrac's Customer Satisfaction (CSAT) score was rated 6% according to African American/Black users and customers.
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6 / 100
Very Satisfied
6%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
83%
CSAT according to Asian or Pacific Islander
OnTrac's Customer Satisfaction (CSAT) score was rated 8% according to Asian or Pacific Islander users and customers.
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8 / 100
Very Satisfied
8%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
7%
Very Dissatisfied
85%
CSAT according to Other
OnTrac's Customer Satisfaction (CSAT) score was rated 9% according to Other users and customers.
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9 / 100
Very Satisfied
6%
Satisfied
3%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
3%
Very Dissatisfied
88%
OnTrac Customer Satisfaction Score by Age
OnTrac's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of OnTrac.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 8% | |||||||||||||||
| 26-30 | 18% | |||||||||||||||
| 31-35 | 5% | |||||||||||||||
| 36-40 | 0% | |||||||||||||||
| 41-45 | 12% | |||||||||||||||
| 46-50 | 12% | |||||||||||||||
| 51-55 | 4% | |||||||||||||||
| 56-60 | 12% | |||||||||||||||
| 61-65 | 9% | |||||||||||||||
| 66+ | 0% |
OnTrac Customer Satisfaction Score by Usage
OnTrac's Customer Satisfaction score was rated the highest by customers who have used OnTrac's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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OnTrac Customer Satisfaction Score by Industry
OnTrac's Customer Satisfaction score was rated the highest by Business and Consumer Services industry customers, and the lowest by Retail industry customers.
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{
"title": "OnTrac Customer Satisfaction Score by Industry",
"text": "OnTrac's Customer Satisfaction score was rated the highest by Business and Consumer Services industry customers, and the lowest by Retail industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 4,
"stars": 0,
"csatScore": 4,
"text": "OnTrac's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 4
},
{
"label": "Accounting",
"groupId": 495,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "OnTrac's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "OnTrac's Customer Satisfaction score is rated by Architecture and Planning customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 20
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "OnTrac's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 20
},
{
"label": "Automotive and Transportation",
"groupId": 500,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "OnTrac's Customer Satisfaction score is rated by Automotive and Transportation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "OnTrac's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "OnTrac's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
},
{
"label": "Consumer Goods",
"groupId": 513,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "OnTrac's Customer Satisfaction score is rated by Consumer Goods customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "OnTrac's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 17,
"stars": 0,
"csatScore": 17,
"text": "OnTrac's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 17
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "OnTrac's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Legal",
"groupId": 529,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "OnTrac's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 20
},
{
"label": "Retail",
"groupId": 559,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "OnTrac's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
}
]
}OnTrac Customer Satisfaction vs. Competitors
Compared to its competitors, OnTrac's Customer Satisfaction score is rated right below UPS.
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OnTrac Customer Service
1.5/5
OnTrac has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About OnTrac's Customer Service
Address
Phoenix, AZ
Website
https://www.ontrac.com/
Quick Insights into OnTrac Customer Service
OnTrac's Customer Service score was rated highest by customers from the Logistics and Supply Chain industry, and rated lowest by customers from the Tech industry.
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Ranked OnTrac Customer Service the Highest
Ranked OnTrac Customer Service the Lowest
OnTrac Customer Service Score by Gender
OnTrac's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
OnTrac Customer Service Score by Ethnicity
OnTrac's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of OnTrac.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.7 | Hispanic or Latino | 1.7 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
OnTrac Customer Service Score by Age
OnTrac's Customer Service score was rated 1.5 stars by customers ages 18-25 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of OnTrac.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
OnTrac Customer Service Score by Usage
OnTrac's Customer Service score was rated 1.5 stars by customers who have used OnTrac's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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OnTrac Customer Service Score by Industry
OnTrac's Customer Service score was rated the highest by Logistics and Supply Chain industry customers, and the lowest by Tech industry customers.
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OnTrac Customer Service vs. Competitors
Compared to its competitors, OnTrac's Customer Service score is rated right below UPS.
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OnTrac as an Employer
2.6/5
OnTrac has a 2.6/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
OnTrac scored a -82 for Net Promoter Score and a -19 for Employee Net Promoter Score. NPS gauges how likely a customer of OnTrac would recommend the brand to a friend. ENPS measures how likely OnTrac employees would recommend working at OnTrac to a friend.
Net Promoter Score
-82
NPS Score
| 8% | Promoters |
|---|---|
| 2% | Passive |
| 90% | Detractors |
Employee Net Promoter Score
-19
eNPS Score
| 35% | Promoters |
|---|---|
| 11% | Passive |
| 54% | Detractors |
