-60
NPS
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OppenheimerFunds
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About OppenheimerFunds' Brand
Among its major competitors, OppenheimerFunds is ranked in 3rd place for NPS while State Street is 1st, and Edward Jones is 2nd.
Brand at a Glance
55%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
OppenheimerFunds Ranking
- #3 / 4 of its competitors
OppenheimerFunds NPS
OppenheimerFunds's Net Promoter Score (NPS) is a -60 with 20% Promoters, 0% Passives, and 80% Detractors. Net Promoter Score tracks whether OppenheimerFunds's customers would recommend using the product based on a scale of -100 to 100.
OppenheimerFunds Overall NPS
| 20% | Promoters |
|---|---|
| 0% | Passives |
| 80% | Detractors |
OppenheimerFunds NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -100 | Apr 2023 | -100 |
Aug 2023 -100 | Aug 2023 | -100 |
Nov 2024 -33 | Nov 2024 | -33 |
Apr 2025 -50 | Apr 2025 | -50 |
Jun 2025 -60 | Jun 2025 | -60 |
How Other Brands Compare
OppenheimerFunds is ranked third for NPS among its competitors. State Street and Edward Jones come in first and second, with Columbia Management coming in at #4.
OppenheimerFunds |  Edward Jones |  State Street |  Columbia Management | |
| Global Ranking | #- | #200 | #- | #- |
| NPS | -60 | -2 | 6 | - |
| Valuation Updated every 24 hours for public companies | - | - | $25.38B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
OppenheimerFunds NPS vs. Competitors
Compared to its competitors, OppenheimerFunds's NPS is rated right below Edward Jones.
| COMPANY | NPS Score | |
|---|---|---|
| State Street | 6 |
| Columbia Management | N/A |
| Edward Jones | -2 |
| OppenheimerFunds | -60 |
OppenheimerFunds Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of OppenheimerFunds users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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OppenheimerFunds Customer Loyalty vs. Competitors
Compared to its competitors, OppenheimerFunds's Customer Loyalty score is rated right above Columbia Management, and is preceded by State Street.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Edward Jones | 83% |
| State Street | 67% |
| OppenheimerFunds | 55% |
| Columbia Management | N/A |
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OppenheimerFunds Product Quality
1.5/5
OppenheimerFunds has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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OppenheimerFunds Product Information
OppenheimerFunds’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
FinTech
OppenheimerFunds Product Quality vs. Competitors
Compared to its competitors, OppenheimerFunds's Product Quality score is rated right above Columbia Management, and is preceded by State Street.
| COMPANY | Product Quality Score | |
|---|---|---|
| Edward Jones | 3.2/5 |
| State Street | 3.2/5 |
| OppenheimerFunds | 1.5/5 |
| Columbia Management | N/A |
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OppenheimerFunds Pricing
OppenheimerFunds ROI & Value For Money
1.5/5
OppenheimerFunds has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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OppenheimerFunds Pricing vs. Competitors
Compared to its competitors, OppenheimerFunds's ROI score is rated right above Columbia Management, and is preceded by Edward Jones.
| COMPANY | Pricing Score | |
|---|---|---|
| State Street | 3.3/5 |
| Edward Jones | 3.2/5 |
| OppenheimerFunds | 1.5/5 |
| Columbia Management | N/A |
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OppenheimerFunds Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
OppenheimerFunds Customer Satisfaction vs. Competitors
Compared to its competitors, OppenheimerFunds's Customer Satisfaction score is rated right above Columbia Management, and is preceded by Edward Jones.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| State Street | 72% |
| Edward Jones | 55% |
| OppenheimerFunds | 0% |
| Columbia Management | 0% |
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OppenheimerFunds Customer Service
1.5/5
OppenheimerFunds has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About OppenheimerFunds's Customer Service
Address
York, NY
Website
https://www.oppenheimerfunds.com
Phone Number
(800) 525-7048
OppenheimerFunds Customer Service vs. Competitors
Compared to its competitors, OppenheimerFunds's Customer Service score is rated right above Columbia Management, and is preceded by State Street.
| COMPANY | Customer Service Score | |
|---|---|---|
| Edward Jones | 3.5/5 |
| State Street | 3.4/5 |
| OppenheimerFunds | 1.5/5 |
| Columbia Management | N/A |
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OppenheimerFunds as an Employer
3.0/5
OppenheimerFunds has a 3.0/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
OppenheimerFunds scored a -60 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of OppenheimerFunds would recommend the brand to a friend. ENPS measures how likely OppenheimerFunds employees would recommend working at OppenheimerFunds to a friend.
Net Promoter Score
-60
NPS Score
| 20% | Promoters |
|---|---|
| 0% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
