100
NPS
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Optimove
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About Optimove's Brand
Optimove is the leading retention automation software, used by over 150 customer-centric brands to drive their entire customer marketing ope Among its major competitors, Optimove is ranked in 2nd place for NPS while Custora is 1st, and Klaviyo is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
4/5
Customer Service
Optimove Ranking
- #2 / 4 of its competitors
Optimove NPS
Optimove's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Optimove's customers would recommend using the product based on a scale of -100 to 100.
Optimove Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Optimove NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Optimove NPS vs. Competitors
Compared to its competitors, Optimove's NPS is rated right above Klaviyo, and is preceded by Custora.
| COMPANY | NPS Score | |
|---|---|---|
 | Custora | 100 |
| Optimove | 100 |
 | Klaviyo | 47 |
 | Retention Science | 40 |
 | Windsor Circle, Inc. | N/A |
 | AgilOne | N/A |
 | Intelliber | N/A |
Optimove Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Optimove users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Optimove Customer Loyalty vs. Competitors
Compared to its competitors, Optimove's Customer Loyalty score is rated right above Klaviyo, and is preceded by Custora.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Custora | 100% |
| Optimove | 100% |
| Klaviyo | 76% |
| Retention Science | 53% |
| Windsor Circle, Inc. | N/A |
| AgilOne | N/A |
| Intelliber | N/A |
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VS
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Optimove Product Quality
5/5
Optimove has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Optimove Product Information
Optimove’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.optimove.com
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Optimove Product Quality vs. Competitors
Compared to its competitors, Optimove's Product Quality score is rated right above Klaviyo, and is preceded by Custora.
| COMPANY | Product Quality Score | |
|---|---|---|
| Custora | 5/5 |
| Optimove | 5/5 |
| Klaviyo | 4.1/5 |
| Retention Science | 3.7/5 |
| Windsor Circle, Inc. | N/A |
| AgilOne | N/A |
| Intelliber | N/A |
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Optimove Pricing
Optimove ROI & Value For Money
4.5/5
Optimove has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Optimove Pricing vs. Competitors
Compared to its competitors, Optimove's ROI score is rated right above Klaviyo, and is preceded by Custora.
| COMPANY | Pricing Score | |
|---|---|---|
| Custora | 5/5 |
| Optimove | 4.5/5 |
| Klaviyo | 4.3/5 |
| Retention Science | 3.5/5 |
| Windsor Circle, Inc. | N/A |
| AgilOne | N/A |
| Intelliber | N/A |
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Optimove Customer Satisfaction (CSAT)
Optimove Customer Satisfaction (CSAT) Score
100 / 100
Optimove has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Optimove Customer Satisfaction vs. Competitors
Compared to its competitors, Optimove's Customer Satisfaction score is rated right above Klaviyo, and is preceded by Custora.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Custora | 100% |
| Optimove | 100% |
| Klaviyo | 80% |
| Retention Science | 75% |
| Windsor Circle, Inc. | 0% |
| AgilOne | 0% |
| Intelliber | 0% |
Unlock Optimove Customer Satisfaction vs. Competitors Data
VS
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Optimove Customer Service
4/5
Optimove has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Optimove's Customer Service
Address
18 Ben Avigdor St., P.O. Box 57048, Tell, TX Israel
Website
http://www.optimove.com
Phone Number
(888) 235-5604
Optimove Customer Service vs. Competitors
Compared to its competitors, Optimove's Customer Service score is rated right above Klaviyo, and is preceded by Custora.
| COMPANY | Customer Service Score | |
|---|---|---|
| Custora | 5/5 |
| Optimove | 4/5 |
| Klaviyo | 3.9/5 |
| Retention Science | 3.6/5 |
| Windsor Circle, Inc. | N/A |
| AgilOne | N/A |
| Intelliber | N/A |
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Optimove as an Employer
4.5/5
Optimove has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Optimove scored a 100 for Net Promoter Score and a 36 for Employee Net Promoter Score. NPS gauges how likely a customer of Optimove would recommend the brand to a friend. ENPS measures how likely Optimove employees would recommend working at Optimove to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
36
eNPS Score
| 49% | Promoters |
|---|---|
| 38% | Passive |
| 13% | Detractors |
