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NPS
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Oregon Tool
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About Oregon Tool's Brand
Oregon Tool is a global, premium-branded, aftermarket-driven precision-cutting-tool platform. Among its major competitors, Oregon Tool is ranked in 1st place for NPS while Toro is 2nd, and La-Z-Boy is 3rd.
Brand at a Glance
87%
Customer Loyalty
3.3/5
Product Quality
4.2/5
Pricing
4.1/5
Customer Service
Oregon Tool Ranking
- #1 / 4 of its competitors
Oregon Tool NPS
Oregon Tool's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Oregon Tool's customers would recommend using the product based on a scale of -100 to 100.
Oregon Tool Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Oregon Tool NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 100 | Jun 2020 | 100 |
Mar 2022 100 | Mar 2022 | 100 |
Apr 2022 33 | Apr 2022 | 33 |
Jul 2022 0 | Jul 2022 | 0 |
Jul 2023 20 | Jul 2023 | 20 |
Aug 2023 0 | Aug 2023 | 0 |
Sep 2023 -15 | Sep 2023 | -15 |
Feb 2024 0 | Feb 2024 | 0 |
Aug 2024 11 | Aug 2024 | 11 |
Nov 2024 0 | Nov 2024 | 0 |
How Other Brands Compare
Oregon Tool is ranked first for NPS among its competitors. Toro and La-Z-Boy come in second and third, with Fortune Brands Home & Security coming in at #4.
Oregon Tool |  La-Z-Boy |  Fortune Brands Home & Security |  Toro | |
| Global Ranking | #- | #354 | #- | #- |
| NPS | 0 | -19 | - | 0 |
| Valuation Updated every 24 hours for public companies | - | $1.80B | $13.62B | $11.34B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Oregon Tool NPS vs. Competitors
Compared to its competitors, Oregon Tool's NPS is rated right above Toro.
| COMPANY | NPS Score | |
|---|---|---|
| Oregon Tool | 0 |
| Toro | 0 |
| Fortune Brands Home & Security | N/A |
| La-Z-Boy | -19 |
Oregon Tool Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Oregon Tool users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Oregon Tool Customer Loyalty vs. Competitors
Compared to its competitors, Oregon Tool's Customer Loyalty score is rated right above La-Z-Boy.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Oregon Tool | 87% |
| La-Z-Boy | 63% |
| Toro | 55% |
| Fortune Brands Home & Security | N/A |
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Oregon Tool Product Quality
3.3/5
Oregon Tool has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Oregon Tool Product Information
Oregon Tool’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- https://www.oregontool.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Hardware and Devices
Manufacturing
Oregon Tool Product Quality vs. Competitors
Compared to its competitors, Oregon Tool's Product Quality score is rated right above La-Z-Boy, and is preceded by Toro.
| COMPANY | Product Quality Score | |
|---|---|---|
| Toro | 4/5 |
| Oregon Tool | 3.3/5 |
| La-Z-Boy | 2.8/5 |
| Fortune Brands Home & Security | N/A |
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Oregon Tool Pricing
Oregon Tool ROI & Value For Money
4.2/5
Oregon Tool has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Oregon Tool Pricing vs. Competitors
Compared to its competitors, Oregon Tool's ROI score is rated right above Toro.
| COMPANY | Pricing Score | |
|---|---|---|
| Oregon Tool | 4.2/5 |
| Toro | 3.5/5 |
| La-Z-Boy | 2.6/5 |
| Fortune Brands Home & Security | N/A |
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Oregon Tool Customer Satisfaction (CSAT)
Oregon Tool Customer Satisfaction (CSAT) Score
50 / 100
Oregon Tool has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Oregon Tool Customer Satisfaction vs. Competitors
Compared to its competitors, Oregon Tool's Customer Satisfaction score is rated right above Toro.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Oregon Tool | 50% |
| Toro | 50% |
| La-Z-Boy | 43% |
| Fortune Brands Home & Security | 0% |
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Oregon Tool Customer Service
4.1/5
Oregon Tool has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Oregon Tool's Customer Service
Address
Portland, OR 97222-4679
Website
https://www.oregontool.com/
Phone Number
5036534345
Oregon Tool Customer Service vs. Competitors
Compared to its competitors, Oregon Tool's Customer Service score is rated right above Toro.
| COMPANY | Customer Service Score | |
|---|---|---|
| Oregon Tool | 4.1/5 |
| Toro | 3.7/5 |
| La-Z-Boy | 2.7/5 |
| Fortune Brands Home & Security | N/A |
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Oregon Tool as an Employer
Consumer vs. Employees
Oregon Tool scored a 0 for Net Promoter Score and a -46 for Employee Net Promoter Score. NPS gauges how likely a customer of Oregon Tool would recommend the brand to a friend. ENPS measures how likely Oregon Tool employees would recommend working at Oregon Tool to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-46
eNPS Score
| 25% | Promoters |
|---|---|
| 4% | Passive |
| 71% | Detractors |
