100
NPS
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Orlebar Brown
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About Orlebar Brown's Brand
Orlebar Brown provides designer swimwear and resort wear collections. Among its major competitors, Orlebar Brown is ranked in 1st place for NPS while Tommy Bahama is 2nd, and Matches Fashion is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Orlebar Brown Ranking
- #1 / 4 of its competitors
Orlebar Brown NPS
Orlebar Brown's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Orlebar Brown's customers would recommend using the product based on a scale of -100 to 100.
Orlebar Brown Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Orlebar Brown NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
How Other Brands Compare
Orlebar Brown is ranked first for NPS among its competitors. Tommy Bahama and Matches Fashion come in second and third, with Vastrm coming in at #4.
Orlebar Brown |  Tommy Bahama |  Matches Fashion |  Vastrm | |
| Global Ranking | #- | #651 | #- | #- |
| NPS | 100 | 25 | 9 | - |
| Valuation Updated every 24 hours for public companies | - | $1.49B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Orlebar Brown NPS vs. Competitors
Compared to its competitors, Orlebar Brown's NPS is rated right above Tommy Bahama.
| COMPANY | NPS Score | |
|---|---|---|
| Orlebar Brown | 100 |
| Tommy Bahama | 25 |
| Matches Fashion | 9 |
Orlebar Brown Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Orlebar Brown users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Orlebar Brown Customer Loyalty vs. Competitors
Compared to its competitors, Orlebar Brown's Customer Loyalty score is rated right above Matches Fashion.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Orlebar Brown | 100% |
| Matches Fashion | 83% |
| Tommy Bahama | 78% |
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Orlebar Brown Product Quality
5/5
Orlebar Brown has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Orlebar Brown Product Information
Orlebar Brown’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://orlebarbrown.co.uk
- Company Size
- 51-200 Employees
Industry
Tech
Fashion and Beauty
Business Services
Enterprise
Hardware and Devices
Orlebar Brown Product Quality vs. Competitors
Compared to its competitors, Orlebar Brown's Product Quality score is rated right above Matches Fashion.
| COMPANY | Product Quality Score | |
|---|---|---|
| Orlebar Brown | 5/5 |
| Matches Fashion | 4.1/5 |
| Tommy Bahama | 3.8/5 |
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Orlebar Brown Pricing
Orlebar Brown ROI & Value For Money
5/5
Orlebar Brown has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Orlebar Brown Pricing vs. Competitors
Compared to its competitors, Orlebar Brown's ROI score is rated right above Matches Fashion.
| COMPANY | Pricing Score | |
|---|---|---|
| Orlebar Brown | 5/5 |
| Matches Fashion | 4/5 |
| Tommy Bahama | 3.5/5 |
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Orlebar Brown Customer Satisfaction (CSAT)
Orlebar Brown Customer Satisfaction (CSAT) Score
100 / 100
Orlebar Brown has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Orlebar Brown Customer Satisfaction vs. Competitors
Compared to its competitors, Orlebar Brown's Customer Satisfaction score is rated right above Matches Fashion.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Orlebar Brown | 100% |
| Matches Fashion | 100% |
| Tommy Bahama | 69% |
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Orlebar Brown Customer Service
5/5
Orlebar Brown has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Orlebar Brown's Customer Service
Website
http://orlebarbrown.co.uk
Phone Number
44 20 7785 6941
Orlebar Brown Customer Service vs. Competitors
Compared to its competitors, Orlebar Brown's Customer Service score is rated right above Matches Fashion.
| COMPANY | Customer Service Score | |
|---|---|---|
| Orlebar Brown | 5/5 |
| Matches Fashion | 3.9/5 |
| Tommy Bahama | 3.6/5 |
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