25
NPS
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Oshkosh Defense
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About Oshkosh Defense's Brand
Oshkosh Defense delivers leading-edge tactical wheeled vehicles and life cycle sustainment services Among its major competitors, Oshkosh Defense is ranked in 2nd place for NPS while JLG Industries is 1st, and Old Navy is 3rd.
Brand at a Glance
68%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.8/5
Customer Service
Oshkosh Defense Ranking
- #2 / 3 of its competitors
Oshkosh Defense NPS
Oshkosh Defense's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Oshkosh Defense's customers would recommend using the product based on a scale of -100 to 100.
Oshkosh Defense Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Oshkosh Defense NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 100 | Sep 2020 | 100 |
Mar 2022 100 | Mar 2022 | 100 |
Apr 2022 66 | Apr 2022 | 66 |
Apr 2024 25 | Apr 2024 | 25 |
How Other Brands Compare
Oshkosh Defense is ranked second for NPS among its competitors. JLG Industries and Old Navy come in first and third.
Oshkosh Defense |  Old Navy |  JLG Industries | |
| Global Ranking | #- | #240 | #- |
| NPS | 25 | -4 | 34 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $9.03B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Oshkosh Defense NPS vs. Competitors
Compared to its competitors, Oshkosh Defense's NPS is rated right above Old Navy, and is preceded by JLG Industries.
| COMPANY | NPS Score | |
|---|---|---|
| JLG Industries | 34 |
| Oshkosh Defense | 25 |
| Old Navy | -4 |
Oshkosh Defense Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Oshkosh Defense users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Oshkosh Defense Customer Loyalty vs. Competitors
Compared to its competitors, Oshkosh Defense's Customer Loyalty score is rated right below Old Navy.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| JLG Industries | 79% |
| Old Navy | 71% |
| Oshkosh Defense | 68% |
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Oshkosh Defense Product Quality
3.5/5
Oshkosh Defense has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Oshkosh Defense Product Information
Oshkosh Defense’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- https://oshkoshdefense.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Defense & Space
Oshkosh Defense Product Quality vs. Competitors
Compared to its competitors, Oshkosh Defense's Product Quality score is rated right above Old Navy, and is preceded by JLG Industries.
| COMPANY | Product Quality Score | |
|---|---|---|
| JLG Industries | 3.8/5 |
| Oshkosh Defense | 3.5/5 |
| Old Navy | 3.3/5 |
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Oshkosh Defense Pricing
Oshkosh Defense ROI & Value For Money
3.5/5
Oshkosh Defense has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Oshkosh Defense Pricing vs. Competitors
Compared to its competitors, Oshkosh Defense's ROI score is rated right above Old Navy, and is preceded by JLG Industries.
| COMPANY | Pricing Score | |
|---|---|---|
| JLG Industries | 3.5/5 |
| Oshkosh Defense | 3.5/5 |
| Old Navy | 3.2/5 |
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Oshkosh Defense Customer Satisfaction (CSAT)
Oshkosh Defense Customer Satisfaction (CSAT) Score
67 / 100
Oshkosh Defense has an overall Customer Satisfaction score of 67 rated by its users and customers.
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Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Oshkosh Defense Customer Satisfaction vs. Competitors
Compared to its competitors, Oshkosh Defense's Customer Satisfaction score is rated right above JLG Industries.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Oshkosh Defense | 67% |
| JLG Industries | 61% |
| Old Navy | 61% |
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Oshkosh Defense Customer Service
3.8/5
Oshkosh Defense has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Oshkosh Defense's Customer Service
Address
2737 Harrison Street, Oshkosh, WI
Website
https://oshkoshdefense.com
Phone Number
920-235-9151
Oshkosh Defense Customer Service vs. Competitors
Compared to its competitors, Oshkosh Defense's Customer Service score is rated right above Old Navy, and is preceded by JLG Industries.
| COMPANY | Customer Service Score | |
|---|---|---|
| JLG Industries | 3.8/5 |
| Oshkosh Defense | 3.8/5 |
| Old Navy | 3.1/5 |
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Oshkosh Defense as an Employer
Consumer vs. Employees
Oshkosh Defense scored a 25 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of Oshkosh Defense would recommend the brand to a friend. ENPS measures how likely Oshkosh Defense employees would recommend working at Oshkosh Defense to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
16
eNPS Score
| 44% | Promoters |
|---|---|
| 28% | Passive |
| 28% | Detractors |
