-100
NPS
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Brand Page
otlob
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About otlob's Brand
Free online food ordering Services. Among its major competitors, otlob is ranked in 3rd place for NPS while Imperfect Foods is 1st, and Licious is 2nd.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
2/5
Pricing
2/5
Customer Service
otlob Ranking
- #3 / 4 of its competitors
otlob NPS
otlob's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether otlob's customers would recommend using the product based on a scale of -100 to 100.
otlob Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
otlob NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -100 | Jun 2022 | -100 |
How Other Brands Compare
otlob is ranked third for NPS among its competitors. Imperfect Foods and Licious come in first and second, with Teabox coming in at #4.
otlob |  Imperfect Foods |  Licious |  Teabox | |
| Global Ranking | #- | #854 | #- | #- |
| NPS | -100 | 34 | 0 | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
otlob NPS vs. Competitors
Compared to its competitors, otlob's NPS is rated right below Honestbee.
| COMPANY | NPS Score | |
|---|---|---|
| Imperfect Foods | 34 |
| Licious | 0 |
 | Honestbee | N/A |
| otlob | -100 |
otlob Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of otlob users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
otlob Customer Loyalty vs. Competitors
Compared to its competitors, otlob's Customer Loyalty score is rated right above Imperfect Foods.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| otlob | 100% |
| Imperfect Foods | 78% |
| Licious | N/A |
| Honestbee | N/A |
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otlob Product Quality
4/5
otlob has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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otlob Product Information
otlob’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.otlob.com/
- Company Size
- 1,001-5,000 Employees
Industry
Restaurants
Food and Beverages
otlob Product Quality vs. Competitors
Compared to its competitors, otlob's Product Quality score is rated right above Licious, and is preceded by Imperfect Foods.
| COMPANY | Product Quality Score | |
|---|---|---|
| Imperfect Foods | 4/5 |
| otlob | 4/5 |
| Licious | N/A |
| Honestbee | N/A |
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otlob Pricing
otlob ROI & Value For Money
2/5
otlob has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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otlob Pricing vs. Competitors
Compared to its competitors, otlob's ROI score is rated right above Licious, and is preceded by Imperfect Foods.
| COMPANY | Pricing Score | |
|---|---|---|
| Imperfect Foods | 3.8/5 |
| otlob | 2/5 |
| Licious | N/A |
| Honestbee | N/A |
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otlob Customer Satisfaction (CSAT)
otlob Customer Satisfaction (CSAT) Score
100 / 100
otlob has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
otlob Customer Satisfaction vs. Competitors
Compared to its competitors, otlob's Customer Satisfaction score is rated right above Imperfect Foods.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| otlob | 100% |
| Imperfect Foods | 84% |
| Licious | 0% |
| Honestbee | 0% |
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otlob Customer Service
2/5
otlob has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About otlob's Customer Service
Address
77 masr Helwan Agricultural - Maadi - Cairo - Egypt, 00202 Egypt
Website
https://www.otlob.com/
Phone Number
00201223271615
otlob Customer Service vs. Competitors
Compared to its competitors, otlob's Customer Service score is rated right above Licious, and is preceded by Imperfect Foods.
| COMPANY | Customer Service Score | |
|---|---|---|
| Imperfect Foods | 4.3/5 |
| otlob | 2/5 |
| Licious | N/A |
| Honestbee | N/A |
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Consumer vs. Employees
otlob scored a -100 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of otlob would recommend the brand to a friend. ENPS measures how likely otlob employees would recommend working at otlob to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
