100
NPS
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Outcomes4Me
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About Outcomes4Me's Brand
Outcomes4Me is an AI-driven patient empowerment platform that helps cancer patients take a proactive approach to their care, gaining access to personalized, evidence-based treatment options and information. The company is on a mission to democratize healthcare by providing real-time, evidence-based clinical information to cancer patients, ensuring they can effectively navigate through their disease and improve their outcomes. In doing so, Outcomes4Me is working to promote health equity by generating deeper insights that improve care, and accelerating research and access to innovation. Based in Boston, Massachusetts, Outcomes4Me is a woman-led company of seasoned healthcare, oncology, pharmaceutical, consumer, and technology veterans. Among its major competitors, Outcomes4Me is ranked in 1st place for NPS while Flatiron Health is 2nd, and PatientsLikeMe is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
2.5/5
Customer Service
Outcomes4Me Ranking
- #1 / 4 of its competitors
Outcomes4Me NPS
Outcomes4Me's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Outcomes4Me's customers would recommend using the product based on a scale of -100 to 100.
Outcomes4Me Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Outcomes4Me NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 100 | Mar 2024 | 100 |
How Other Brands Compare
Outcomes4Me is ranked first for NPS among its competitors. Flatiron Health and PatientsLikeMe come in second and third, with PicnicHealth coming in at #4.
Outcomes4Me |  Flatiron Health |  PatientsLikeMe |  PicnicHealth | |
| Global Ranking | #- | #786 | #- | #- |
| NPS | 100 | 31 | -55 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Outcomes4Me NPS vs. Competitors
Compared to its competitors, Outcomes4Me's NPS is rated right above Flatiron Health.
| COMPANY | NPS Score | |
|---|---|---|
| Outcomes4Me | 100 |
| Flatiron Health | 31 |
| PicnicHealth | N/A |
| PatientsLikeMe | -55 |
Outcomes4Me Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Outcomes4Me users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Outcomes4Me Customer Loyalty vs. Competitors
Compared to its competitors, Outcomes4Me's Customer Loyalty score is rated right above PatientsLikeMe.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Outcomes4Me | 100% |
| PatientsLikeMe | 79% |
| Flatiron Health | 78% |
| PicnicHealth | N/A |
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Outcomes4Me Product Quality
5/5
Outcomes4Me has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Outcomes4Me Product Information
Outcomes4Me’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://www.outcomes4me.com/
- Company Size
- 11-50 Employees
Industry
Tech
Healthcare
Outcomes4Me Product Quality vs. Competitors
Compared to its competitors, Outcomes4Me's Product Quality score is rated right above Flatiron Health.
| COMPANY | Product Quality Score | |
|---|---|---|
| Outcomes4Me | 5/5 |
| Flatiron Health | 3.9/5 |
| PatientsLikeMe | 3/5 |
| PicnicHealth | N/A |
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Outcomes4Me Pricing
Outcomes4Me ROI & Value For Money
5/5
Outcomes4Me has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Outcomes4Me Pricing vs. Competitors
Compared to its competitors, Outcomes4Me's ROI score is rated right above Flatiron Health.
| COMPANY | Pricing Score | |
|---|---|---|
| Outcomes4Me | 5/5 |
| Flatiron Health | 3.8/5 |
| PatientsLikeMe | 2.4/5 |
| PicnicHealth | N/A |
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Outcomes4Me Customer Satisfaction (CSAT)
Outcomes4Me Customer Satisfaction (CSAT) Score
100 / 100
Outcomes4Me has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Outcomes4Me Customer Satisfaction vs. Competitors
Compared to its competitors, Outcomes4Me's Customer Satisfaction score is rated right above PatientsLikeMe.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Outcomes4Me | 100% |
| PatientsLikeMe | 75% |
| Flatiron Health | 52% |
| PicnicHealth | 0% |
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Outcomes4Me Customer Service
2.5/5
Outcomes4Me has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Outcomes4Me's Customer Service
Address
One Beacon Street, 15th Floor, Boston, MA 02108
Website
https://www.outcomes4me.com/
Phone Number
(617) 812-1010
Outcomes4Me Customer Service vs. Competitors
Compared to its competitors, Outcomes4Me's Customer Service score is rated right above PicnicHealth, and is preceded by PatientsLikeMe.
| COMPANY | Customer Service Score | |
|---|---|---|
| Flatiron Health | 3.8/5 |
| PatientsLikeMe | 2.6/5 |
| Outcomes4Me | 2.5/5 |
| PicnicHealth | N/A |
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Outcomes4Me as an Employer
4.6/5
Outcomes4Me has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Outcomes4Me scored a 100 for Net Promoter Score and a 71 for Employee Net Promoter Score. NPS gauges how likely a customer of Outcomes4Me would recommend the brand to a friend. ENPS measures how likely Outcomes4Me employees would recommend working at Outcomes4Me to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
71
eNPS Score
| 77% | Promoters |
|---|---|
| 17% | Passive |
| 6% | Detractors |
