-55
NPS
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PatientsLikeMe
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About PatientsLikeMe's Brand
Among its major competitors, PatientsLikeMe is ranked in 4th place for NPS while Inspire is 1st, and 23andMe is 2nd.
Brand at a Glance
79%
Customer Loyalty
3/5
Product Quality
2.4/5
Pricing
2.6/5
Customer Service
PatientsLikeMe Ranking
- #3 / 4 of its competitors
PatientsLikeMe NPS
PatientsLikeMe's Net Promoter Score (NPS) is a -55 with 18% Promoters, 9% Passives, and 73% Detractors. Net Promoter Score tracks whether PatientsLikeMe's customers would recommend using the product based on a scale of -100 to 100.
PatientsLikeMe Overall NPS
| 18% | Promoters |
|---|---|
| 9% | Passives |
| 73% | Detractors |
PatientsLikeMe NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -100 | Sep 2021 | -100 |
Dec 2021 -100 | Dec 2021 | -100 |
Jan 2022 -33 | Jan 2022 | -33 |
Apr 2022 -50 | Apr 2022 | -50 |
Jun 2022 -60 | Jun 2022 | -60 |
Dec 2022 -51 | Dec 2022 | -51 |
Mar 2023 -29 | Mar 2023 | -29 |
Sep 2023 -44 | Sep 2023 | -44 |
Nov 2023 -50 | Nov 2023 | -50 |
Feb 2025 -54 | Feb 2025 | -54 |
How Other Brands Compare
PatientsLikeMe is ranked third for NPS among its competitors. 23andMe and HealthEquity come in first and second, with Healthcare Trust of America coming in at #4.
PatientsLikeMe |  23andMe |  Healthcare Trust of America |  HealthEquity | |
| Global Ranking | #- | #643 | #- | #- |
| NPS | -55 | 12 | - | -43 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $2.50B | $6.17B | $5.65B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PatientsLikeMe NPS vs. Competitors
Compared to its competitors, PatientsLikeMe's NPS is rated right above Novocure, and is preceded by HealthEquity.
| COMPANY | NPS Score | |
|---|---|---|
 | Inspire | 100 |
| 23andMe | 12 |
| HealthEquity | -43 |
| PatientsLikeMe | -55 |
 | Novocure | -100 |
PatientsLikeMe Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of PatientsLikeMe users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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PatientsLikeMe Customer Loyalty vs. Competitors
Compared to its competitors, PatientsLikeMe's Customer Loyalty score is rated right above 23andMe, and is preceded by Inspire.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Inspire | 100% |
| PatientsLikeMe | 79% |
| 23andMe | 65% |
| HealthEquity | 59% |
| Novocure | N/A |
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PatientsLikeMe Product Quality
3/5
PatientsLikeMe has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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PatientsLikeMe Product Information
PatientsLikeMe’s product quality score is a 3 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Social
PatientsLikeMe Product Quality vs. Competitors
Compared to its competitors, PatientsLikeMe's Product Quality score is rated right above HealthEquity, and is preceded by 23andMe.
| COMPANY | Product Quality Score | |
|---|---|---|
| Inspire | 4.5/5 |
| 23andMe | 3.7/5 |
| PatientsLikeMe | 3/5 |
| HealthEquity | 2/5 |
| Novocure | 1.5/5 |
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PatientsLikeMe Pricing
PatientsLikeMe ROI & Value For Money
2.4/5
PatientsLikeMe has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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PatientsLikeMe Pricing vs. Competitors
Compared to its competitors, PatientsLikeMe's ROI score is rated right above HealthEquity, and is preceded by 23andMe.
| COMPANY | Pricing Score | |
|---|---|---|
| Inspire | 4.7/5 |
| 23andMe | 3.3/5 |
| PatientsLikeMe | 2.4/5 |
| HealthEquity | 2/5 |
| Novocure | N/A |
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PatientsLikeMe Customer Satisfaction (CSAT)
PatientsLikeMe Customer Satisfaction (CSAT) Score
75 / 100
PatientsLikeMe has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
37%
Satisfied
38%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PatientsLikeMe Customer Satisfaction vs. Competitors
Compared to its competitors, PatientsLikeMe's Customer Satisfaction score is rated right above 23andMe, and is preceded by Inspire.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Inspire | 100% |
| PatientsLikeMe | 75% |
| 23andMe | 60% |
| HealthEquity | 25% |
| Novocure | 0% |
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PatientsLikeMe Customer Service
2.6/5
PatientsLikeMe has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About PatientsLikeMe's Customer Service
Address
155 Second Street, 02141
Website
http://www.patientslikeme.com
Phone Number
617-499-4003
PatientsLikeMe's Social Links
PatientsLikeMe Customer Service vs. Competitors
Compared to its competitors, PatientsLikeMe's Customer Service score is rated right above HealthEquity, and is preceded by 23andMe.
| COMPANY | Customer Service Score | |
|---|---|---|
| Inspire | 4.7/5 |
| 23andMe | 3.3/5 |
| PatientsLikeMe | 2.6/5 |
| HealthEquity | 2/5 |
| Novocure | N/A |
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PatientsLikeMe as an Employer
3.8/5
PatientsLikeMe has a 3.8/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
PatientsLikeMe scored a -55 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of PatientsLikeMe would recommend the brand to a friend. ENPS measures how likely PatientsLikeMe employees would recommend working at PatientsLikeMe to a friend.
Net Promoter Score
-55
NPS Score
| 18% | Promoters |
|---|---|
| 9% | Passive |
| 73% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
