-22
NPS
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Overdrive
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About Overdrive's Brand
We help schools bring the maker movement to the classroom providing them with an online curriculum on creative technologies. Among its major competitors, Overdrive is ranked in 3rd place for NPS while iCrossing is 1st, and YouTube is 2nd.
Brand at a Glance
65%
Customer Loyalty
3.2/5
Product Quality
3.1/5
Pricing
3.2/5
Customer Service
Overdrive Ranking
- #3 / 4 of its competitors
Overdrive NPS
Overdrive's Net Promoter Score (NPS) is a -22 with 22% Promoters, 34% Passives, and 44% Detractors. Net Promoter Score tracks whether Overdrive's customers would recommend using the product based on a scale of -100 to 100.
Overdrive Overall NPS
| 22% | Promoters |
|---|---|
| 34% | Passives |
| 44% | Detractors |
Overdrive NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 0 | Apr 2021 | 0 |
Jan 2022 0 | Jan 2022 | 0 |
Mar 2022 0 | Mar 2022 | 0 |
Sep 2022 -17 | Sep 2022 | -17 |
Jan 2023 -29 | Jan 2023 | -29 |
Sep 2023 -38 | Sep 2023 | -38 |
Sep 2025 -22 | Sep 2025 | -22 |
How Other Brands Compare
Overdrive is ranked third for NPS among its competitors. iCrossing and YouTube come in first and second, with Findaway World coming in at #4.
Overdrive |  YouTube |  iCrossing |  Findaway World | |
| Global Ranking | #- | #75 | #- | #- |
| NPS | -22 | 12 | 27 | - |
| Valuation Updated every 24 hours for public companies | - | $1.44T | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Overdrive NPS vs. Competitors
Compared to its competitors, Overdrive's NPS is rated right below Boopsie, Inc..
| COMPANY | NPS Score | |
|---|---|---|
| iCrossing | 27 |
| YouTube | 12 |
| Findaway World | N/A |
 | Boopsie, Inc. | N/A |
| Overdrive | -22 |
Overdrive Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Overdrive users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Overdrive Customer Loyalty vs. Competitors
Compared to its competitors, Overdrive's Customer Loyalty score is rated right above Findaway World, and is preceded by YouTube.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| iCrossing | 81% |
| YouTube | 80% |
| Overdrive | 65% |
| Findaway World | N/A |
| Boopsie, Inc. | N/A |
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Overdrive Product Quality
3.2/5
Overdrive has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Overdrive Product Information
Overdrive’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 1-10 Employees
Industry
Tech
SaaS
Overdrive Product Quality vs. Competitors
Compared to its competitors, Overdrive's Product Quality score is rated right above Findaway World, and is preceded by YouTube.
| COMPANY | Product Quality Score | |
|---|---|---|
| iCrossing | 3.6/5 |
| YouTube | 3.4/5 |
| Overdrive | 3.2/5 |
| Findaway World | N/A |
| Boopsie, Inc. | N/A |
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Overdrive Pricing
Overdrive ROI & Value For Money
3.1/5
Overdrive has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Overdrive Pricing vs. Competitors
Compared to its competitors, Overdrive's ROI score is rated right above Findaway World, and is preceded by YouTube.
| COMPANY | Pricing Score | |
|---|---|---|
| iCrossing | 3.5/5 |
| YouTube | 3.1/5 |
| Overdrive | 3.1/5 |
| Findaway World | N/A |
| Boopsie, Inc. | N/A |
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Overdrive Customer Satisfaction (CSAT)
Overdrive Customer Satisfaction (CSAT) Score
50 / 100
Overdrive has an overall Customer Satisfaction score of 50 rated by its users and customers.
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Very Satisfied
17%
Satisfied
33%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Overdrive Customer Satisfaction vs. Competitors
Compared to its competitors, Overdrive's Customer Satisfaction score is rated right above Findaway World, and is preceded by YouTube.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| iCrossing | 70% |
| YouTube | 61% |
| Overdrive | 50% |
| Findaway World | 0% |
| Boopsie, Inc. | 0% |
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Overdrive Customer Service
3.2/5
Overdrive has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Overdrive's Customer Service
Address
Cleveland, OH
Website
http://overdriveeletronica.com.br
Overdrive Customer Service vs. Competitors
Compared to its competitors, Overdrive's Customer Service score is rated right above YouTube, and is preceded by iCrossing.
| COMPANY | Customer Service Score | |
|---|---|---|
| iCrossing | 3.8/5 |
| Overdrive | 3.2/5 |
| YouTube | 3/5 |
| Findaway World | N/A |
| Boopsie, Inc. | N/A |
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Overdrive as an Employer
2.8/5
Overdrive has a 2.8/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Overdrive scored a -22 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of Overdrive would recommend the brand to a friend. ENPS measures how likely Overdrive employees would recommend working at Overdrive to a friend.
Net Promoter Score
-22
NPS Score
| 22% | Promoters |
|---|---|
| 34% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 37% | Promoters |
|---|---|
| 13% | Passive |
| 50% | Detractors |
